Overall sentiment across the reviews is mixed but leans toward appreciation for the people and programs at Taos Healthcare while also raising several significant and recurring concerns about clinical reliability and management consistency. Many reviewers emphasize that individual caregivers, therapy teams, and some administrators provide compassionate, respectful, and above-and-beyond service. Multiple accounts praise an energetic activities program (movies, bingo, outings, Bible study), useful amenities (exercise facility, barbershop, worship and recreation rooms), and strong in-house therapy services (physical, occupational, speech) that supported recovery and discharge home. The facility is frequently described as clean, well-maintained, and organized, with maintenance and security improvements noted. For many families and short-term residents the admission process, front-desk interactions, and daily interactions with staff were positive — friendly greetings, escorted visits, and helpful problem-solving were commonly reported.
However, a persistent and serious cluster of clinical concerns appears across several reviews. Multiple reviewers report inconsistent nursing care: delayed or missed medications, unanswered call buttons, and inadequate attention to pain and basic needs (e.g., patients left in wet clothing or beds). In several cases these lapses were not minor inconveniences but precipitated emergency department visits, hospital admissions, or worse (dehydration, pneumonia, ICU/intubation). There are specific examples of inadequate medical follow-up — such as lack of follow-up care for a UTI and lack of urology privileges within the facility — that forced family members to wheel patients to hospitals themselves. These accounts suggest that while 24/7 nursing coverage exists nominally, staffing, clinical oversight, or procedural follow-through can be unreliable, and that these failures have had real clinical consequences for residents.
Communication and management responsiveness are another divided theme. Some reviewers describe management that intervenes effectively when problems are raised and staff who are willing to go the extra mile (retrieving tablets, correcting issues after escalation). Others report unresponsive administration, rude or unprofessional front-desk personnel, and a failure to return calls or messages — sometimes with families unable to visit or get updates. Shift-to-shift communication problems are also noted, producing inconsistencies in vitals and care. Thus, while the frontline staff are often praised, systemic communication and administrative follow-through appear uneven.
Dining and amenities receive mixed feedback. Several reviewers loved specific menu items (notably baked fish) and found meal service adequate, while others described meals as poor (hot dog, thin soups) and reported problematic breakfasts served before dentures were in. Activities, when active, are a clear strength: many residents attend events, Bible study was reestablished and well attended, and an engaged Activities Director is mentioned positively. Physical environment comments are overwhelmingly positive — fresh paint, outdoor seating, shaded areas, and clean grooming — and multiple reviewers said their family member looked healthy and well cared for in appearance.
Recurring operational concerns include missing clothing or belongings, inconsistent phone access and message responses, and occasional reports of rude or 'hateful' individual staff members. Several reviews explicitly call staff “overwhelmed,” suggesting staffing levels may not match resident needs at times. Transportation issues – including a reported lack of ambulance funding or access – compound medical follow-up challenges for some families. Room size and crowding were mentioned by a few reviewers, and some residents disliked shower rotation schedules.
In sum, Taos Healthcare shows clear strengths in person-centered touches, cleanliness, activities, and therapy services that help many residents recover and feel comfortable. Yet there are non-trivial and recurring safety- and quality-of-care concerns primarily around nursing reliability, medication administration, clinical follow-up, communication, and sporadic administrative rudeness. Prospective families should weigh the strong positive elements (compassionate staff, active activities, solid therapy services, clean facility) against the documented inconsistencies in clinical care and management responsiveness. Where possible, families should ask specific questions about nursing staffing ratios, medication administration protocols, specialist privileges (e.g., urology), transportation/ambulance arrangements, and how the facility handles shift handoffs and lost belongings. Reviewers indicate that management can and does correct issues at times, but consistency appears to be the key gap that the facility would need to address to move the overall experience from mixed to uniformly positive.
