Safire Rehabilitation at Southtowns

    300 Dorrance Ave, Buffalo, NY, 14220
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Understaffed, unsanitary, neglectful, rude staff

    I placed my loved one here and it was a terrible experience. The place is chronically understaffed and disorganized - call lights ignored, patients left in hallways, delayed meds and pain relief, missed care (falls, bedsores, feeding/med errors). It's dirty and unsanitary with foul smells, soiled sheets, leaking ceilings and awful food. Many staff were rude, lazy or arrogant; a few nurses and aides were caring and professional. Management was unresponsive - I filed complaints - and I do not recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.88 · 101 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.8
    • Staff

      2.4
    • Meals

      1.0
    • Amenities

      1.7
    • Value

      1.0

    Location

    Map showing location of Safire Rehabilitation at Southtowns

    About Safire Rehabilitation at Southtowns

    Safire Rehabilitation at Southtowns is a skilled nursing facility with 120 licensed beds, serving about 112 residents each day, and it's got both 2-bedroom apartments and shared rooms, so people can pick what works best for them, with spaces that come already furnished, kitchenettes, private bathrooms, air-conditioning, telephones, internet, and cable included-so things feel decent and pretty comfortable for most folks living there. Skilled nursing care stands at the center of what they do, with licensed nurses, licensed medical practitioners, qualified nursing assistants, and physical therapists offering around-the-clock care that fits each resident's needs, and there's help with daily activities, medication management, mobility, and transportation, along with special programs for diabetic care, cardiac care, and rehabilitation after injury, surgery, or medical events. Residents who need more attention because of medical disabilities get a safe and controlled environment, and the staff uses strong safety and security measures, including protected areas to help prevent residents from wandering off and getting lost, which matters a lot if someone's memory isn't great or they have other risks, plus there are direct nurse hours averaging 3.38 per resident, per day, though nurse turnover has been pretty high at about 56.4%, which some families notice.

    Richard Platschek has managed the facility since November 2015, it's under Sapphire Care Group, and there are owners named Judy Landa, Richard Platschek, Solomon Abramczyk, and Robert Schuck with different shares in the business. Safire Rehabilitation at Southtowns says they want to give a setting where people and families feel safe and at home, but there have been some citations and deficiencies-the place has nineteen deficiencies from inspection reports, including one for infection, others about food for residents with allergies or intolerances, a failure to meet certain nutrition rules, and an issue where treatment didn't always match the doctor's orders or resident choices. Still, the facility does let families visit, with tours both in person and virtually, especially since COVID-19. People use Safire for skilled nursing, therapy, and special rehab programs in a structured, steady environment where comfort and professional care come together, even if no place covers every need perfectly.

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