Overall sentiment across these reviews is highly polarized: many families and residents praise Terrace View Long Term Care for its excellent therapy services, compassionate CNAs and nurses, successful rehab outcomes, and clean, modern-feeling units; at the same time, a substantial number of reviews describe serious problems with staffing, safety, and basic care that raise red flags. The most frequently and most strongly positive themes are centered on the therapy and rehabilitation departments (physical and occupational therapy described repeatedly as “miracle workers” or “awesome”), attentive CNAs and RNs on certain units, and strong housekeeping that keeps some pods spotless. Several reviewers report dramatic improvements after transferring into Terrace View, highlighting respectful staff, attentive care, one-on-one therapy, and a friendly, non-distracted team that contributed to positive rehab experiences and decisions to remain long-term.
However, the negative themes are widespread and recurrent. Understaffing is a dominant complaint, particularly on night shifts and weekends, leading to missed medications, long delays for assistance with toileting and hygiene, and situations where residents could remain wet or unattended. Many reviewers describe unresponsive or negligent night staff, delayed pain medication administration, and inconsistency in care quality depending on unit and shift. These operational shortfalls are compounded by reports of staff multitasking across units, refusal to stock necessary medical supplies, and nurses or aides appearing distracted by personal phone calls in certain instances.
Safety and dignity concerns appear in multiple accounts: allegations of rough handling, yelling at residents, theft of personal items, bruises, and specific troubling incidents (for example, a towel thrown over a patient, improper use of medical equipment, and a reported explosion of a colonoscopy bag used as an ad hoc solution). Several reviewers express that complaints to management were not heard or adequately addressed. There are also reports of insurance-driven or premature discharges and pressure to upgrade rooms to “VIP” status. Some reviews include serious accusations (misdiagnosis, overmedication, negligence contributing to death) that, while not corroborated here, indicate families have deep trust issues with parts of the facility’s operations and oversight.
Dining and dietary services show strong inconsistency: some reviewers praise lunch and dinner, café service, and overall meal availability, while many others describe food as atrocious, cold, unappetizing (compared to “cat food”), and note that dietary staff ignore requests or take excessively long to deliver requested items (one report cited a 2.5-hour wait). Breakfast is specifically called out as needing overhaul in at least one review. Cleanliness and facility amenities are similarly mixed—several accounts describe a brand-new, beautiful, state-of-the-art facility with private rooms and in-unit kitchens, while others mention filth, poor cleanliness on some floors, and a “ghetto” atmosphere.
Communications and administrative responsiveness are inconsistent. Some reviewers note excellent discharge planning, responsive unit leadership (head nurses praised), and helpful front-desk or Front Park staff. Others describe poor communication, hostile staff, unhelpful front desk personnel, and families being forced to take matters into their own hands (e.g., advocating for patient transfers or bringing medications from home because the facility lacks in-room pharmacy access). COVID-related visitation limits and quarantines were mentioned as complicating family contact and access in some cases.
Patterns to note for prospective families or referrals: therapy (PT/OT) and many CNAs/RNs receive repeated, strong praise and appear to be core strengths of the facility. Conversely, night shift staffing, dietary consistency, theft prevention, and management responsiveness appear to be recurring weak points. The large variability suggests that resident experience can differ sharply by unit, shift, and individual staff composition. Several reviewers explicitly recommend researching thoroughly, monitoring staffing during tours (including asking about weekend and night coverage), checking incident reporting procedures, and speaking directly with therapy and nursing leadership about the specific needs of the prospective resident.
In summary, Terrace View offers substantial strengths—particularly in rehabilitation services, certain nursing teams, housekeeping on specific pods, and facility amenities—but suffers from inconsistent execution in staffing, dietary services, safety/handling practices, and management responsiveness. The coexistence of glowing success stories and troubling safety/neglect reports indicates a high degree of variability in resident experiences. Families should weigh the positive rehabilitation and therapy outcomes against the reported risks related to understaffing, night-shift care, dietary failures, and isolated but serious allegations of neglect or abuse, and should seek granular, unit-specific information before making placement decisions.
