The Grand Rehabilitation and Nursing at Chittenango

    331 Russell St, Chittenango, NY, 13037
    3.0 · 29 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Great rehab but severe neglect

    I appreciated the excellent rehab - PT/OT were goal-oriented and many staff were kind and went above and beyond. But the facility is severely understaffed and often unresponsive: nurse calls ignored for long periods, missed meds, missed wound care, bed sores, soiled clothing, catheter infections, and dangerous falls with delayed assistance. I also saw alarming hygiene and safety issues (dirty/sticky rooms, feces on walls, no rails or mats) and poor Alzheimer's care. On top of that I witnessed what looked like unethical billing and insurance mishandling that should be investigated. Overall, great rehab and some caring people, but the neglect, safety failures, and billing concerns make me unable to recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.03 · 29 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      2.9
    • Meals

      1.0
    • Amenities

      3.0
    • Value

      1.0

    Location

    Map showing location of The Grand Rehabilitation and Nursing at Chittenango

    About The Grand Rehabilitation and Nursing at Chittenango

    The Grand Rehabilitation and Nursing at Chittenango sits at 331 Russell Street in Chittenango, New York, and serves adults aged 18 and older who need help with different levels of care, whether short-term rehab or longer stays. Residents live in private residences, which include apartments, townhomes, and single-family homes, and each place is meant to help with comfort and support, while staff offer round-the-clock care for health and wellness. The facility focuses on nursing and therapeutic services for people with complex needs, including tracheostomy care, wound care, pain management, and palliative care, while providing everything from regular nursing and personal help to very specialized attention. On-site, residents can get advanced therapy like physical therapy, occupational therapy, speech therapy, nutrition therapy, and recreational therapy, and the facility's programs cover everything from joint replacement therapy, amputee training, stroke recovery, post-surgery orthopedic care, and cardiac therapy.

    Physicians are on-site, and the staff supports each person with activities and community-inspired amenities to help people stay engaged and as active as possible, aiming to strengthen and support each resident's abilities, no matter their needs. The Grand Rehabilitation and Nursing at Chittenango is part of The Grand Healthcare System and uses programs called Gold Standard, Grandtech, the Dietary Program, Concierge Service, and Safety Systems to help with wellness, meals, technology use, and safety. The place also offers five-star meals and personalized amenities, and it covers all the basics for comfort in a setting with trained healthcare professionals available all day, every day. The nursing and therapy staff can handle a wide range of cases, whether someone needs long-term nursing care, short-term rehabilitation after a surgery, or specialty care like cardiac therapy and stroke recovery. The facility accepts Medicare, Medicaid, private pay, and most private insurance plans, helping residents from New York State and beyond meet their care needs right at this location.

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