Elderwood at Hamburg

    5775 Maelou Dr, Hamburg, NY, 14075
    2.8 · 30 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Chronic neglect and unsafe care

    I would never recommend this facility. My family and I experienced chronically inadequate and unsafe care: call bells ignored for 25-40+ minutes, diapers and showers skipped, medication delays/wrong meds, catheter leaks, missing dentures and clothing, and frequent falls/pressure injuries. Staff were clearly understaffed, often distracted by phones or talking, masking inconsistent, and nursing supervisors defensive or rude; communication and visitation access were poor and billing errors occurred. A few CNAs, nurses, receptionists and the PT/OT/rehab team were excellent and hospice was good, but those positives are overwhelmed by neglect and safety concerns. This neglect led to rehospitalization and I'm moving my loved one elsewhere-strongly negative.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.80 · 30 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.1
    • Meals

      4.0
    • Amenities

      3.0
    • Value

      2.0

    Location

    Map showing location of Elderwood at Hamburg

    About Elderwood at Hamburg

    Elderwood at Hamburg sits in Hamburg, NY, and is part of a larger elder care group in the area where folks can find other senior housing options nearby, so that's something to keep in mind if you're looking for choices. The place has 166 beds and offers both long-term care and subacute rehab, with trained staff, nurses, and support workers ready to help with daily needs like bathing, dressing, meals, laundry, and even getting to appointments when needed, and they say the staff tries to be as friendly and helpful as possible, which helps the place feel more like a community than some other big buildings you might find. There's a solid dining program here too-Elderwood at Hamburg's won the Best Meals and Dining award, thanks to chefs and meal planners who focus on good ingredients, taste, and making sure meals are balanced for the older folks and their diets, and everyone sits down to a proper meal three times a day. If you want to know more, a brochure is available to help people get the facts before making any choices, so you get a chance to look things over. Elderwood at Hamburg offers skilled nursing, therapies, and specialty programs including rehab for heart and orthopedic needs, with a bright and spacious rehab gym filled with good equipment, plus there's outpatient therapy, adult day services, memory care, oncology, palliative services, and a 12-bed short-term care unit for inpatient needs, so a range of care options exists for different health situations-respite care is available too for those needing a short stay. They've covered a lot of bases with extra services, from dental and podiatry to audiology, psychology, and social work, so residents can often get what they need without leaving the building, and the place is operated with physicians, psychiatrists, and psychoanalysts in charge. Spiritual life programs and lively social activities, plus home care services for those who need help at home, are all part of what's offered, so no one has to feel left out. The building's got beautifully decorated common spaces, plenty of light, a home-like feel, and spacious patios surrounded by gardens, landscaped grounds, and walking paths for anyone wanting fresh air, and free WiFi comes with the room. Housekeeping and laundry get handled daily, so people don't have to worry about chores, and there's a big focus on activities and steady routines to keep everyone involved. Elderwood at Hamburg makes room for independent living, assisted living or adult home setups, skilled nursing, memory care, subacute rehabilitation, and long-term care, with cardiac rehab, orthopedic rehab, and therapy for post-surgical cases all part of the standard offerings. Overall, Elderwood at Hamburg tries to meet many needs in one campus, providing a choice for those who want friendly care, good food, therapy programs, and comfort without needing to move from place to place as needs change.

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