Maple City Rehabilitation and Nursing Center

    434 Monroe Ave, Hornell, NY, 14843
    2.9 · 37 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Unsafe, unclean care despite staff

    I am appalled by the condition and care here - stained sheets (blood/chocolate), lice, urine smells, duct-taped molding, jagged countertops, and a filthy second-floor day room. Staffing and management are chaotic: aides distracted by phones, not bathing or turning residents, delayed meds and assistance, piled dirty linen, blocked oxygen tubing, and unsafe/untimely discharges. Infection control and communication are poor and billing/transfer issues added more stress. That said, many individual nurses, CNAs, therapists (and staff like Jen and Amanda) were compassionate, therapy was excellent, activities and gardens are nice, and some improvements came under new management. Overall I can't recommend this facility until cleanliness, staffing, and leadership are fixed.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.95 · 37 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.8
    • Meals

      2.5
    • Amenities

      1.7
    • Value

      1.0

    Location

    Map showing location of Maple City Rehabilitation and Nursing Center

    About Maple City Rehabilitation and Nursing Center

    Maple City Rehabilitation and Nursing Center, once called Hornell Gardens, sits at 434 Monroe Avenue in Hornell, New York, and has been managed by Bridgett Chasko since September 2014. The center provides 114 licensed and certified beds, serving people who need skilled nursing or rehab services, and it belongs to the Hurlbut Care group under the ownership of Robert Hurlbut. Folks staying here might notice some special terms and features-like their Guest Services team, always available day or night, to help guests settle in, handle requests, or even assist with gift shopping, and there's the wander guard platform that offers safety with wander management and staff emergency alerts, aiming to keep people safe who might be at risk of wandering. The nursing staff offers about three hours of care per resident each day, which is below the state's 3.7-hour average, and staff turnover runs high, around 58.1%. The facility's received 25 deficiencies on recent inspections, with notes about areas like care planning, responding to residents' needs, and following care orders.

    The center uses its own electronic medical records system so staff can get to resident information quickly, helping coordinate care for people who may need special attention, whether it's for dementia, pain management, wound care, or stroke recovery, plus there are dental, eye, and podiatry services, pharmacy support, and various therapies including physical, occupational, and speech therapy. Maple City takes care to accommodate people in private or shared rooms, with amenities like full-time doctor availability, personalized menus, beauty and barber services, free cable and phone, plus daily newspapers and magazines, which can help folks feel more at home. The center has plenty of specialized clinical services-from orthopedic rehab, joint replacement recovery, amputee support, to IV therapy, oxygen needs, and comfort or palliative care.

    Therapy services run the gamut, including mobility help and recreational programs, and there are staff and resources to provide regular physician care and laboratory testing. For those who enjoy activities, there's therapeutic recreation, and safety gets a boost thanks to the wireless nurse call system and alarm escalation. While Maple City's goals focus on comfort and well-being with high hospitality standards, past citations for gaps in responding to resident preferences and planning show there's still room for improvement. The address and basic information remain clear, and for people looking for care in this part of New York, Maple City offers a full range of nursing and rehab services with unique features and support systems.

    People often ask...

    Nearby Communities

    • Exterior view of a large, multi-story senior living facility building at dusk with lights on inside. In the foreground, there is a landscaped area with a sign that reads 'Legend Personal Care Memory Care' and the number 425. The building has multiple windows and a sloped roof.
      $5,725 – $7,442+4.3 (30)
      Semi-private • 1 Bedroom • Studio
      assisted living, memory care

      Legend at Silver Creek

      425 Lambs Gap Rd, Mechanicsburg, PA, 17050
    • Exterior view of a senior living facility named Legend of Lititz showing the main entrance with a covered drop-off area, landscaped greenery, and a clear blue sky.
      $3,575 – $5,270+4.1 (130)
      1 Bedroom • 2 Bedroom
      independent, assisted living, memory care

      Legend of Lititz

      80 W Millport Rd, Lititz, PA, 17543
    • Covered entrance to a brick building with glass double doors, two chairs on either side, potted plants, and greenery around the entrance.
      $2,214 – $3,800+4.4 (137)
      Semi-private • Studio • 1 Bedroom
      independent, assisted living, memory care

      Exton Senior Living

      600 N Pottstown Pike, Exton, PA, 19341
    • Photo of Brookdale Mt. Lebanon
      $3,448 – $4,482+4.7 (112)
      Semi-private • Studio
      independent living, assisted living

      Brookdale Mt. Lebanon

      1050 McNeilly Rd, Pittsburgh, PA, 15226
    • Exterior front view of a large three-story senior living facility building with beige siding and stone accents, a red roof, multiple windows, balconies, a driveway with a stop sign, landscaped greenery, and parked cars under a clear blue sky.
      $2,730 – $4,895+4.4 (139)
      Studio • 1 Bedroom • 2 Bedroom
      continuing care retirement community

      Merrill Gardens at West Chester

      1201 Ward Ave, West Chester, PA, 19380
    • Photo of Sunrise of Paoli
      $2,600 – $3,380+4.1 (77)
      Semi-private • Studio
      assisted living, memory care

      Sunrise of Paoli

      324 Lancaster Ave, Malvern, PA, 19355

    Assisted Living in Nearby Cities

    10 facilities$4,578/mo
    10 facilities$4,578/mo
    0 facilities
    3 facilities$4,724/mo
    0 facilities
    0 facilities
    0 facilities
    3 facilities$6,116/mo
    0 facilities
    3 facilities$6,116/mo
    © 2025 Mirador Living