The reviews for Elcor Nursing and Rehabilitation Center are highly mixed, with a distinct polarization between strong praise for certain clinical and activity programs and alarming reports of serious neglect, safety lapses, and facility maintenance problems. Several reviewers commend the staff — describing many caregivers as kind, well-trained, and attentive — and highlight the facility’s physical therapy program, which reportedly offers a well-equipped PT area and proactive therapists who helped residents recover and return home. The activity program and social/dining environment also receive positive notes: daily varied activities (coffee/socials, movies, parties, happy hour), encouraged dining with peer matching, barber visits, and an overall effort to keep residents engaged. Some families specifically note quick call-button responses, good food, private rooms available for a small additional fee, and occasions of exceptional administration and nursing care.
Contrasting sharply with those positive accounts are multiple reviews that describe serious and distressing care failures. These include allegations that medications were mishandled or halved without consent, residents were left unfed for extended periods, and critically ill patients (including a post-transplant patient) were not adequately monitored or treated — leading to dehydration, respiratory distress, sepsis, transfers to hospital, and in several reports, death. Bed sores and inadequate hygiene (residents barely bathed, open cuts left untreated) are cited repeatedly. There are also specific safety incidents: falls resulting in death, residents left unattended in hallways, and reports that facility doors or policies caused residents to be locked in or delayed help. Some reviewers describe calling law enforcement or sheriff involvement due to perceived severe neglect.
Staffing, supervision, and administrative responsiveness emerge as a central theme explaining the variability in care. Multiple reviewers report understaffing and no weekend staffing, leading to reduced oversight, delayed assistance, and family members feeling forced to provide hands-on care. Several accounts mention poor front desk coverage, staff preoccupied with coworkers’ personal conversations, and delays in responding to needs. On the administrative side, responses are inconsistent: some families praise an exceptional admin and helpful departments, while others recount rude supervisors, condescending nurses, and a failure to contact families about critical changes in patient condition. Billing for services perceived as inadequate or charging for private-room upgrades while care remained poor is also noted.
Facility condition and maintenance are another mixed area. Some reviewers find the building clean and well-kept, but an equal number report unsanitary conditions — strong urine odors, dirty bathrooms, soiled clothing, unsanitary washcloths, and laundry/water outages. Specific infrastructure problems are mentioned (hot water outages, washing machine issues) and an overall sense that funding or maintenance updates are needed. These environmental lapses compound clinical concerns because poor cleanliness can contribute to infections and general decline in resident well-being.
Dining and nutrition also show a split: while some praise the dining area, food quality, and social dining arrangements, others report missed meals, food shortages, limited choices, and no diabetic-friendly options. Such contradictions suggest inconsistent meal service or variability by shift or unit. Therapy services are one of the clearest strengths in the reviews: multiple comments highlight effective PT staff, encouraging rehabilitative care, and equipment that supports recovery.
In summary, the review corpus presents Elcor as a facility capable of excellent rehabilitative care and compassionate staff in many cases, with positive resident engagement, activities, and some strong administrative support. However, the presence of numerous severe negative reports — including medical neglect, medication errors, hygiene failures, safety incidents, understaffing, and inconsistent communication with families — raises significant concerns about reliability and consistency of care. The pattern indicates that experiences can vary widely by unit, staff on duty, and timing; therefore, prospective residents and families should weigh the documented strengths (notably therapy and some committed staff) against the documented risks, verify current staffing and incident history, and seek detailed, up-to-date information about clinical oversight, infection control, meal services, and maintenance before making decisions.
