Oakwood Senior Living

    3456 Delaware Ave, Kenmore, NY, 14217
    2.6 · 8 reviews
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Friendly staff, cramped, dirty, improving

    I toured this low-budget, Medicaid-accepting senior home and found friendly, helpful staff and decent care with scheduled activities and usable outdoor space, and new ownership is making visible fixes (new elevator, flooring, paint, furniture). But the old building is cramped and cluttered, hallways/elevators and rooms often look dirty, security is lax (missing laundry/thefts, ignored call buzzers), and activities/food are limited and boring - I'd only return to see if the promised improvements are completed.

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    Amenities

    2.63 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      2.8
    • Meals

      2.5
    • Amenities

      2.3
    • Value

      2.6

    Location

    Map showing location of Oakwood Senior Living

    About Oakwood Senior Living

    Oakwood Senior Living sits at 3456 Delaware Ave in Kenmore, New York, with a listed address also appearing as Buffalo, and offers assisted living, skilled nursing, memory care, and home care services all in one setting, which means families do have different options when a loved one needs more care, and with 148 licensed beds it's a fairly large place, so you'll find a mix of single bedrooms, studios, and semi-private rooms for folks with different needs or budgets, and they take Medicaid too, which is a help for many. Caregivers help residents with daily tasks like manual feeding, moving around, showering, toileting, and getting dressed, and there's medication help, diabetic and incontinence care, and support for people who don't get around by themselves, and they say they offer individual care plans since everyone's needs end up being different as the years go by. The staff helps with laundry and cleaning, and there's an onsite pharmacy, religious and devotional activities both on and off-site, and a steady level of supervision with secured doors, especially in the memory care area where those with dementia or Alzheimer's get special programs and 24-hour attention.

    The building has new owners and you'll see some improvements going on, like remodeling the dining and activity rooms, which is a good sign they're trying to keep up, and the staff has put some focus on better cleanliness and more ways for people to be involved. There's a big dining room for daily meals prepared by chefs and supervised by a dietitian, with a special dementia-friendly menu and an option for special diets, plus a bistro and spaces for private dining, and there's even a community kitchen if someone feels like baking, which often reminds people of home. Residents enjoy activities on site and out in the community, with arts and crafts, chapel services, and social events, and there are nice outdoor areas, landscaped gardens, patios, and a smoking room for those who still have that habit. The place provides free transportation, resident and guest parking, and an in-house laundry and dry-cleaning service, and wifi is available so people can stay connected to family.

    Oakwood offers respite care, so folks who need somewhere safe for a short stay after an illness or while family is away can get help with daily needs and medical care. Nurses look after residents 24 hours a day in the skilled nursing unit, handling things like wound care and rehab, and there are also staff to help with memory care and activities that spark old memories. Oakwood supports both English and other languages, which helps people feel at home, and they also try to make sure religious or spiritual needs are met by offering onsite and off-site devotional services. The community covers a wide range of services so people who want to keep as much independence as possible still have a safety net, with help always available for those who need more support, and they even offer financing advice to help families plan ahead.

    Oakwood Senior Living is inspected by groups like the Department of Aging or Veteran's Services and has a history of being open about their rules and performance. Community ratings average about 5.3 out of 10 based on web reviews, which puts them in a middle spot, neither at the top nor bottom, and like any large place, the experience can depend on who you know and which staff take care of you. The neighborhood around has parks, health facilities, and other city benefits, and there's information available on weather and crime for folks who like to know what's nearby. Most people who visit talk about a helpful and kind environment, and even though it's a bigger building, the staff and residents often bring some warmth to the halls. Photos of Oakwood Senior Living are often available on sites like Mirador, and their website gives more details for families looking to dig deeper.

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