Overall sentiment across the reviews is mixed, with a clear theme of transition. Several reviewers note a change in ownership and an active effort to make physical and cosmetic improvements — including elevator replacement, floor polishing, fresh paint, newer furniture, and plans to remodel the dining room and lounges. Those changes have led some visitors and residents to report a cleaner, more attractive environment and to describe the staff as friendly and helpful and the care as excellent in certain cases. The community accepts Medicaid and advertises that it provides all levels of care, which some reviewers identify as a positive for prospective residents with varying needs. The facility also appears to have an active resident population with scheduled activities and usable outdoor space, which contributes to a busier, more social environment for some people.
Despite the recent improvements and some positive reports about staff and care, a number of significant and recurring concerns persist. Cleanliness is a frequent negative: multiple reviewers describe dirty rooms, hallways, and floors and say basic housekeeping such as vacuuming, mopping, and dusting is needed. Reviewers also call out peeling paint and other signs of deferred maintenance in parts of the building. The structure itself is described as older and low-budget in character, with narrow halls, small or cluttered rooms, and a very small elevator that could create accessibility and convenience problems. One reviewer even mentioned an unfinished or subfloor activity room, underscoring uneven condition across spaces.
Safety, security, and operations are recurring problem areas in the reviews. Several accounts mention poor security practices, lack of access control, lazy guards, and reports of theft involving staff and residents. Personal items (notably laundry) disappearing and ignored call buzzers or slow response to resident requests were specifically cited. Some reviewers also complained that staff do not always listen to residents’ requests and that complaints are denied or dismissed, indicating potential issues with communication, accountability, and management responsiveness.
Dining and activity programming show a split as well. The presence of homemade meals is frequently noted as a positive, but reviewers also mention a limited food selection. Activity offerings are criticized for being few, boring, or infrequent, with some reviewers saying there are no outings and that bathing/showering schedules are not always frequent enough. Conversely, some residents experience scheduled activities and outdoor use, so program quality and consistency may vary.
Management and culture appear to be in flux. Several reviewers explicitly contrast the current ownership more favorably with past poor management under previous owners, suggesting recent improvements are at least partially attributed to the change in leadership. However, lingering operational problems (security, housekeeping, responsiveness) indicate that change is incomplete and uneven across the facility. A few reviewers recommend visiting again or reassessing the community in the near future, implying that prospective residents should verify that promised renovations and policy changes are implemented and that operational issues have been resolved.
In summary, the facility shows signs of positive transition: visible renovations, new furnishings, and reports of caring staff and homemade meals are important strengths. At the same time, longstanding issues remain significant: cleanliness and building condition, security failures and theft, inconsistent staff responsiveness, restricted dining variety, limited activities, and the physical limitations of an older, narrow building (including a small elevator and small rooms). Because reviews vary widely, prospective residents and families should weigh the recent improvements against the operational and safety concerns, and consider an in-person visit focused on current cleanliness, security measures, staffing responsiveness, and the status of promised renovations before making a decision.
