Overall sentiment in the reviews is mixed but leans positive on social engagement, dining experience (when operating well), and the friendliness of many frontline staff. Multiple reviewers praise the facility for keeping residents active with an extensive activities calendar — from bingo, Bible study and crafts to live music, magic shows, whitewater rafting, jet-boat outings, plane rides and other 'bucket-list' trips. Family members and residents frequently note that aides and receptionists are caring and attentive, and that the building is generally clean with attractive outdoor spaces and a garden that residents help maintain. The owner’s visible presence and daily involvement is repeatedly mentioned as a positive factor.
Care quality and staffing present a mixed picture. Several reviews describe compassionate, proactive staff who respond to concerns and keep residents engaged. At the same time there are substantial operational concerns: reports of medication mishandling, DOH citations, and instances where nurses or case workers failed to communicate after falls or about appointments. Multiple reviewers warn of unresponsive administration and small management teams that didn’t adequately address family concerns. The facility’s relatively large size (approximately 150 residents) is cited as a factor that can dilute personalized care — some families felt service and responsiveness suffered because of the number of residents.
Dining and food receive similarly mixed feedback. Many reviewers praise homemade, fresh meals, garden-grown vegetables, and two distinct dining venues including a '50s diner-style area and a more formal dining room. Several accounts highlight restaurant-style breakfast options and engaged dining experiences. However, serious complaints about the kitchen being understaffed appear repeatedly — examples include residents not being served, dirty tables and plates, smashed dishes, and meals served cool or lukewarm coffee. Those kitchen and cleanliness problems raise both quality-of-life and health concerns and one reviewer even suggested potential health department involvement.
Activities and resident engagement are clear strengths. Reviewers consistently report a robust schedule — multiple activities per week, clubs, puzzles, holiday parties, and special events that keep people social and active. Many residents appear to thrive socially after moving in, with specific examples of reduced loneliness, improved mood, and long tenures (including a nine-year resident). COVID-era reductions in activities are mentioned but most reports state activities have resumed or remain a core part of life there.
Facilities and accommodations are described with both positives and negatives. The building is often called clean and well-maintained, with a pleasant garden and gazebo. Many residents have private rooms with heating/AC and separate bathrooms reported in some reviews; other reviewers, however, mention very small rooms, shared bathrooms, heavy doors, and inferior linens. This mixed feedback suggests variability between room types or wings and underscores the importance of touring specific rooms.
Management and workplace culture concerns recur in several reviews. Specific allegations include a supervisor named 'Kelly' mistreating staff and denying breaks, poor management responsiveness, and sales-oriented admissions interactions. These criticisms are coupled with praise for individual aides and receptionists, indicating a divide between frontline caregivers and supervisory or administrative staff. The presence of DOH citations and medication issues are significant red flags that prospective families should investigate further.
Bottom line: Mount View Assisted Living appears to offer strong social programming, many activities and outings, and many compassionate direct-care staff, with a clean campus and attractive garden areas. However, there are documented operational and safety concerns — especially around kitchen staffing and cleanliness, medication practices, supervisory behavior, and communication after incidents. Because reviews vary widely (some glowing, some serious complaints), prospective residents and families should (1) tour during meal service and an activity, (2) ask about recent DOH reports and corrective actions, (3) request current staffing ratios for nursing, aides and kitchen, (4) speak to current residents/family contacts about responsiveness and communication, and (5) confirm the specific room type and bathroom arrangement available to avoid surprises. These steps will help weigh the strong social/engagement advantages against the operational risks reported by multiple reviewers.
