Orchard Rehabilitation and Nursing Center

    600 Bates Rd, Medina, NY, 14103
    2.9 · 37 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Excellent therapy but inconsistent care

    I had a mixed stay. The building is clean, peaceful, and rehab-focused - PT/OT (Cory and Amy) were excellent, Brittany the social worker was empathetic, meals and activities can be enjoyable, and many staff were patient, caring and responsive. But staffing is inconsistent: I experienced poor communication, unanswered call lights, rude or untrained nurses/aides, privacy lapses, occasional unsanitary incidents (dirty showers, stained bedding) and even safety concerns with a threatening roommate; there were also reports of staff leaving to smoke or smell of marijuana and lax COVID control. Bottom line: great therapists, cleanliness, and caring people at times - but expect variability and raise specific concerns before choosing.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.89 · 37 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      2.9
    • Meals

      2.4
    • Amenities

      3.5
    • Value

      2.0

    Location

    Map showing location of Orchard Rehabilitation and Nursing Center

    About Orchard Rehabilitation and Nursing Center

    Orchard Rehabilitation and Nursing Center sits over in Medina, NY, right in Orleans County, and the facility provides a wide range of services including nursing care, rehabilitation, nutrition, and general support for people who need help daily, while its mission focuses on giving personalized and high-level care so every resident can work on their physical, emotional, and spiritual well-being. The staff pays close attention to community engagement and aims to help residents live comfortably, taking care to develop customized care plans, keeping unique care programs for different needs, and always working on respectful relationships in a lively atmosphere, and they commit to making rehabilitation work with real results in recovery and health. The center operates as a Skilled Nursing Facility, sits under the ownership of Orrnc Holdings LLC, is managed by Jenna Cracknell since August 2021, and has Dr. Charles W Yates as director, serving about 144 residents each day with 160 certified beds, and this for-profit limited liability company welcomes folks of all backgrounds-no discrimination of any kind for admission, care, or employment, which anyone can see for themselves by checking out the admission policy. You'll find a range of tests available onsite including COVID-19 Antigen, Glucose, Influenza, RSV, Strep A, and Urinalysis, with a CLIA number 33D0903783 and a waiver certificate type, supporting both short-term rehabilitation and post-acute care, and there's always focus on helping residents recover and stay healthy. Amenities at Orchard often aim to make day-to-day life better, and their long-term care team tries to build a supportive setting for everyone, with details about the team, community, and mission you can learn more about when visiting, or through their website at orchardrnc.com. The center holds a CMS star rating of four out of five, with three stars for health, two for staffing, and a full five stars for quality, but you do see some marks on their record-like a nurse turnover rate at 51.3%, a nurse staffing level at 2.92 hours per resident per day, and some noted deficiencies, sixteen in recent inspections, relating to environment and food services like accident hazards, keeping food safe, and serving meals at the right temperature. Its pandemic emergency plan stands ready, and as an employer, Orchard welcomes applications for positions like RN, LPN, and CNA, whether people are looking for full-time, part-time, or per diem work. The staff stays committed to treating all residents with compassion and dignity every day, doing their best to help everyone achieve their potential in a way that works for them.

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