Niagara Rehabilitation-Nursing

    822 Cedar Ave, Niagara Falls, NY, 14301
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful facility despite caring staff

    I have mixed feelings. A few staff (nurses, aides, therapy and activities teams) were genuinely caring and helpful, but far too many were rude, unresponsive or lazy. The facility shows some updates and friendly common areas, yet cleanliness and odor problems-soiled linens, dirty rooms, pests, poor food and maintenance-are frequent. I saw and heard of serious lapses in care (missed meds/wound care, delayed call-light response, falls, withheld/poor feeding), plus management that didn't address complaints and reports of theft/privacy issues. Because of the safety and neglect concerns, I can't recommend it despite some excellent employees.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.79 · 108 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.6
    • Meals

      1.1
    • Amenities

      2.5
    • Value

      1.7

    Pros

    • Several dedicated, caring staff and aides (named staff praised)
    • Physical and occupational therapy rated effective and helpful
    • Activity staff who engage residents and enjoy their work
    • Some nurses, CNAs and wound care nurse LaToya cited as attentive
    • Clean or well-maintained dining room and lobby reported by some
    • Prompt communication from nurses/director/business office in some cases
    • Facility can provide affordable care for low-income/Medicaid patients
    • Occasional strong, professional admission-to-discharge experiences
    • Friendly, welcoming atmosphere noted on some visits
    • Individual staff members (Jessica, Chandler, Mesha, Coco, Shannon, Deonta, Carol) repeatedly praised

    Cons

    • Repeated complaints of dirty rooms, floors, and strong urine/odor
    • Pest problems (cockroaches reported near elevators)
    • Food quality described as horrible or declining
    • Chronic understaffing and early staff departures
    • Neglectful incontinence care (infrequent diaper changes, wet/soiled linens)
    • Delayed or ignored call-light responses and assistance requests
    • Missed or delayed medication and wound care, contributing to infections
    • Falls and safety incidents (including falls out of bed) reported
    • Allegations of neglect leading to severe outcomes, including death
    • Poor laundry service: lost clothing, unwashed clothes, linen shortages
    • Housekeeping inconsistencies; shower rooms/areas used as garbage storage
    • Alleged theft/misappropriation of resident money, possessions, or staff wearing residents' clothes
    • HIPAA/mail/privacy violations alleged by reviewers
    • Management unresponsive or dismissive; social worker failures reported
    • Inadequate maintenance (broken beds, potholes in parking lot, delayed repairs)
    • Inconsistent staff quality and professionalism; rude or abrasive aides/nurses
    • Questionable handling of narcotic medications and medication investigations
    • Reports of chemical spraying/cleaning while patients present
    • Limited or poorly run activities (bingo overused, resident council mishandled)
    • Allegations of false or misleading online reviews and marketing portrayal
    • Restrictive or punitive visitor/outsider policies reported
    • Poor communication with families and lack of timely updates
    • Inadequate infection control and frequent COVID testing noted
    • Claims of owners/management pocketing funds and poor financial oversight
    • Unsafe rehabilitation experiences reported by some families
    • Lack of in-room phones or basic resident conveniences
    • Delayed emergency responses (IV antibiotics, ambulance delays) alleged
    • Evidence of inconsistent cleanliness between floors (first floor cleaner)
    • Overall serious safety, hygiene, and regulatory concern patterns
    • Mixed reports create trust and transparency issues for families

    Summary review

    The reviews for Niagara Rehabilitation-Nursing show highly polarized experiences but reveal several persistent, major themes. On the positive side, multiple reviewers consistently single out individual staff members (names frequently mentioned across reviews include Shannon, Deonta, LaToya, Carol, Jessica, Chandler, Mesha, and Coco) as compassionate, attentive, and professional. Therapy services (physical and occupational therapy) receive repeated praise for being effective and recovery-focused. Activity staff are often described as energetic and engaged, contributing to residents' socialization. A subset of reviewers also report clean common spaces (dining room, lobby), prompt administrative communication, and overall good outcomes for residents who receive attentive care. Several reviewers explicitly recommend the facility for patients with limited income or Medicaid/Medicare coverage, noting affordability and helpfulness in some cases.

    However, the negative reports are numerous, specific, and consistent enough to form a concerning pattern. The most common complaints are about hygiene, safety, staffing, and management. Many reviewers describe dirty rooms and pervasive odors (urine), infestations (cockroaches near elevators), poor laundry service (unwashed clothes, lost items, linen shortages), and housekeeping lapses (garbage stored in shower rooms). Food quality is repeatedly characterized as horrible or in decline. Safety issues are prominent: delayed or ignored call-light responses, neglected incontinence care (residents left in soiled diapers or wet linen), missed wound care, falls (including alleged falls out of bed), and at least one reviewer connecting these failures to a fatal outcome. Several comments describe clinical delays (delayed antibiotics, delayed emergency response) and inadequate medication handling or investigation when problems arise.

    Staffing and management problems appear to underlie many of the negative experiences. Multiple reviews allege chronic understaffing, staff leaving early, pick-and-choose care, and non-certified aides performing essential tasks. Many families report rude, unprofessional, or abrasive nursing assistants and nurses, while others say that a minority of staff go above and beyond. Management and administration draw strong criticism: unresponsiveness from administrators and social workers, mishandling of resident council projects, restrictive or punitive policies toward visitors, alleged financial mismanagement or theft (taking resident social security/Medicare funds, staff wearing residents' clothes, missing items), and accusations that owners pocket funds. Privacy concerns and alleged HIPAA/mail violations are also raised. Several reviewers reported filing Department of Health complaints or suggested the facility deserves regulatory scrutiny.

    There are also recurring operational and environmental complaints: inadequate maintenance (broken beds, parking lot potholes), lack of basic resident conveniences (no in-room phones), inconsistent cleanliness between floors, and reports of chemical spraying while patients were in their rooms. Activities are described by some as limited (primarily bingo) and by others as well-run; this reflects the broader theme of inconsistency. Reviewers also report mixed experiences with communications—some families praise prompt updates from nursing and business office staff and credit the facility with turning a health situation around, while other families describe poor or nonexistent communication and difficulty reaching staff by phone.

    Taken together, the reviews portray a facility with a real but uneven capacity to provide good care: dedicated and effective individuals and programs exist, producing positive outcomes in many cases, but systemic problems — particularly staffing shortages, cleanliness and infection-control lapses, safety incidents, and management failures — create significant risks and distress for other residents and families. The volume and specificity of allegations concerning neglect, hygiene, pest problems, medication and emergency response delays, and financial/privacy issues suggest these are not isolated incidents but recurring problems that families and regulators should investigate. Prospective residents and families should weigh the evidence of strong individual caregivers and therapy programs against the documented operational and safety concerns, seek direct, on-site observations, request inspection and regulatory records, and consider contingency planning (frequent check-ins, written care plans, clear contact pathways) if choosing this facility.

    Location

    Map showing location of Niagara Rehabilitation-Nursing

    About Niagara Rehabilitation-Nursing

    Niagara Rehab & Nursing Center sits at 822 Cedar Ave in Niagara Falls, New York, and it does offer care for both short-term and long-term stays, since they have 160 beds for elderly patients who need some extra support, and you'll find they take care of people with physical or cognitive challenges. They have nursing and rehabilitation services, so people who need different types of help can get what suits them, and their rehabilitation services include therapies for joint replacements, pain management, wound care, and even kidney disease, plus they offer things like ultrasound and have on-site dental services which is handy because it means you don't have to go somewhere else for those check-ups. You'll see they do palliative care and provide social work, psychological, and psychiatric counseling, and sometimes that's what helps families the most, especially when someone's struggling with more than just physical problems. Their therapy teams do restorative therapies and the nurses there work with primary care doctors and medical specialists, so the facility tries to cover most health needs in one place. They run a volunteer program, so patients get some company when folks come to read, write letters, play cards, or do arts and crafts or music together, and it's not just about medical care, since they also have bingo, sports, exercise, and religious services for those who want it. For families worried about care after a short stay, Niagara Rehab & Nursing Center offers patient and family education, helps with equipment needs, does home screening, and helps arrange home care or a move to a different care setting if that's needed. You can find more details on their website, www.niagararehab.com, and someone thinking about where to place a loved one can see all the specialized care types and programs they have listed there.

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