Overall sentiment in the reviews is strongly positive, with the majority of families and residents praising the staff, atmosphere, and social opportunities at Westwood Commons. Reviewers consistently describe staff as caring, compassionate, patient, and attentive; many mention staff going above and beyond, calling residents by name, and maintaining frequent, reassuring communication with families. The facility is repeatedly described as clean, bright, home-like, and well-maintained, with attractive grounds, gardens, and multiple communal areas (library, TV lounges, sitting rooms). Several reviewers specifically highlight strong medication-management practices, an on-site or partnered pharmacy team, reliable housekeeping and laundry services, and large, pleasant rooms.
Care quality and staff performance are the most celebrated aspects. Multiple reviewers credit staff for quick call-bell responses, professional handling of respite and post-surgical care needs, and a generally seamless admission and intake process — often described as fast and efficient. Families report peace of mind due to consistent check-ins, responsive administration, and staff who form warm personal relationships with residents. There are frequent mentions of staff diligence in addressing medication issues promptly and of staff flexibility in adapting to changing needs. The team is often called a lifesaver for short-term care following hospitalization.
Social life and activities at Westwood Commons receive high marks. The community offers a full activities calendar tailored to residents — arts and crafts (tie-dye), cards, Wii Bowling, walking clubs, regular outings (ice cream runs, Friday lunches, scenic rides), and special events including family dinners on holidays. Reviewers attribute improvements in mood, appetite, weight gain, and overall engagement to the robust social program. Transportation and shuttle services for outings are appreciated, and families note photos and updates (e.g., on Facebook) that help them see their loved ones participating and thriving.
Dining and facilities are generally praised but with some variation. Many families describe nutritious meals with options and a restaurant-like dining room experience, and note that food offerings have improved. Housekeeping, room cleaning, and general facility cleanliness are frequently commended. However, a minority of reviews raise concerns about meal quality at times — cold plates, late service, underwhelming sides — and a few mention dining spaces that felt sterile or floors that were not regularly cleaned. On balance, most reviewers report satisfaction with meals and the dining environment, but there are isolated negative experiences.
Notable concerns and patterns emerge around clinical limits, infection control, and operational consistency. Several reviews emphasize that Westwood Commons is best suited to assisted-living-level needs rather than heavy nursing or complex medical care: limited nursing coverage, restricted nighttime monitoring, and the recommendation that residents not require high medical support appear repeatedly. COVID-19 handling drew criticism in a few instances — including reports that residents returned to common areas without negative testing and at least one reviewer reporting their parent contracted COVID after an apparent lapse. There is at least one report of a visiting doctor allegedly refusing to treat a respite patient, which reviewers flagged as a serious medical handling issue. These reports suggest families should clarify medical and infection-control protocols if those are priorities.
Operational issues are mixed. Many reviewers praise a seamless move-in and proactive administration, but others note staff turnover (including leadership and activities director departures), occasional understaffing, front-desk coordination lapses, and confusing building layout for visitors. A small number of people reported odors (including sewage), dated apartments, or sterile/dingy dining areas. Cost is mentioned by some as higher than expected, though many still view the community as good value given the quality of staff and services.
In summary, Westwood Commons receives overwhelmingly positive endorsements for its staff quality, social programming, cleanliness, and the warm, home-like environment that fosters resident connections and family peace of mind. It shines as a community for assisted-living needs, respite/post-surgical care, and social engagement. The primary caveats from reviews are its limited capacity for higher-acuity medical care, occasional operational inconsistencies (staffing turnover, front-desk coordination), and isolated concerns about COVID handling and meal service. Prospective families should be reassured by the many reports of compassionate, attentive staff and strong activity and housekeeping programs, but should explicitly confirm nursing coverage, nighttime monitoring, current infection-control practices, and dining standards relative to their loved one’s medical needs and expectations.
