Overall sentiment across the reviews is highly mixed, with clear strengths in rehabilitation and therapy services but persistent, serious concerns about consistency of care, staffing levels, and management responsiveness. Many reviewers praise the rehab unit and therapy teams—OT and PT are frequently described as excellent, compassionate, and effective, and several families credited therapy staff with significant functional improvements. Multiple accounts describe attentive, friendly nurses and aides who provide skilled, life-saving care and create a comfortable, home-like environment. Dining, activities, and family engagement are positive for many residents: reviewers note good to very good meals, creative activities (singalongs, bingo, holiday events), regular family meetings with social workers, open visiting hours, and thoughtful gestures by staff that make the place feel welcoming at times.
However, these positives sit alongside repeated and serious negatives that affect resident safety and family trust. A dominant theme is understaffing and inconsistency: while some staff are praised as exceptional, others are described as overworked, neglectful, disrespectful, or unprofessional. Reported consequences include missed basic care (not brushing teeth, long waits for assistance, delayed showers), forgotten or cold meals, and safety lapses such as ignored allergies, forced feeding, and insufficient monitoring. Several reviews recount harrowing incidents including delayed medical attention, inadequate pain management, premature discharge, denied access to necessary therapy, and at least one report alleging a death related to a hip injury. These are not isolated mentions and contribute to an impression that outcomes depend heavily on which unit, shift, or individual staff members are involved.
Management and organizational issues are repeatedly called out. Families describe poor communication from leadership, a sense of administration offering lip service rather than taking corrective action, and a profit-driven approach influencing admissions and care decisions (including reports of selective admissions and refusals based on profitability). Some reviewers cited the absence of an on-site doctor and slow escalation when medical concerns arise. Conversely, other reviewers report timely calls to families and good adherence to physicians' orders, illustrating the inconsistency across experiences. Several people mentioned that staff initially appear warm and welcoming but over time become disengaged, suggesting morale and turnover issues.
Facility and environment impressions are similarly mixed. Many reviewers note a clean building, well-equipped rehab areas, comfortable rooms, and a pleasant neighborhood. Others report foul odors, especially on certain long-term units, and average or outdated room conditions. The facility appears to cater primarily to an older population; reviewers suggested it may not be a good fit for younger residents or those whose needs or preferences fall outside the typical resident profile.
Food and activities receive generally positive remarks from a number of families, praising meals and engaging programming, while a subset complains of poor food temperature, inappropriate menu choices for some residents, and forgotten tray items. Therapy quality is often highlighted as a major strength—many call rehabilitation services outstanding—yet there are also complaints about therapists or aides who lack skill or deny therapy access. This reinforces a pattern of uneven staffing and standards.
In summary, Father Baker Manor appears to offer strong rehabilitation services, compassionate care from many individual staff members, and a range of positive resident programs and family engagement opportunities. At the same time, pervasive issues with staffing levels, inconsistent caregiver competence, concerning safety incidents, occasional poor leadership response, and signs of profit-driven decisions raise significant red flags. Prospective residents and families should weigh the facility's evident rehab strengths and positive reports of individual staff against the risk of variable care quality and documented safety/management concerns. Visiting in person, meeting the care team, asking about staffing ratios, incident response protocols, on-site medical coverage, and observing specific units and shifts will be important steps before making placement decisions.
