Pricing ranges from
    $2,595 – 3,395/month

    The Village at Penfield: A Willow Ridge Senior Living Community

    2006 Five Mile Line Rd, Penfield, NY, 14526
    • Assisted living
    AnonymousLoved one of resident
    4.0

    Warm staff, clean, but limited

    I had an overall very positive experience - the staff are warm, attentive and often go above and beyond, activities are plentiful, the community is clean and feels safe, and meals are generally good. Admissions was thorough and transparent, visits and communication were easy, and COVID precautions/vaccinated staff gave me confidence. Important caveats: rooms are small, many units lack single-occupancy or in-room showers, and the community cannot handle high-acuity or wandering/combative residents. I also noted inconsistent administrative/staff performance in a few cases (billing, incident handling, occasional theft) and rising costs/benefit confusion. I would recommend Atria for most seniors who need assisted living but advise confirming care limits, room size/options and contractual/financial details first.

    Pricing

    $2,595+/moStudioIndependent Living
    $3,395+/mo1 BedroomIndependent Living
    $2,795+/moStudioAssisted Living
    $3,395+/mo1 BedroomAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.27 · 141 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.4
    • Meals

      3.8
    • Amenities

      3.6
    • Value

      3.1

    Location

    Map showing location of The Village at Penfield: A Willow Ridge Senior Living Community

    About The Village at Penfield: A Willow Ridge Senior Living Community

    The Village at Penfield: A Willow Ridge Senior Living Community sits in a peaceful, park-like area in Penfield, NY, close to downtown Rochester and near stores and local activities, and the community has a friendly staff that tries hard to support residents' needs while making everything feel comfortable and homey. The community gives many choices for seniors, like independent living options for those who want to stay active and handle things on their own, assisted living for folks who could use a hand with daily tasks such as bathing, dressing, and managing medicine, and memory care for people living with dementia or Alzheimer's, with an environment set up to reduce confusion and keep everyone safe. There are companion care and home care services for seniors who prefer to stay at home with extra support, and respite care is available to help families who need a break, plus hospice care is an option for those who require it, so the community covers a wide range of needs. The facility offers private and shared rooms, with several floor plans that include kitchens or kitchenettes, private bathrooms, cable TV, high-speed internet, telephone service, housekeeping, laundry, and air conditioning so everyone can find their comfort, and the grounds feature five pretty courtyards, a resident garden, a koi fish pond, a walking path, a game room, a well-stocked library, and a fountain-side gazebo where residents like to sit and visit or enjoy the fresh air. Food is made to fit varied diets, such as no-concentrated-sweets and no-salt-added, with three chef-prepared meals served daily in a restaurant-style dining room and lighter meals in the bistro, giving everyone choices, and hallways and common areas are all designed to be accessible and safe with things like sprinkler systems and handicap features. Fitness rooms, a fitness center, a salon and barbershop, worship services, a chapel, and even spa services are on site, while community activities include music programs, Watermark University classes, day trips, educational and cultural events, and the EngageVR program. The Village offers personal care assistants, medication management, and support with dressing, bathing, and transferring, as well as walking and wheelchair help, with up to 12-16 hours of nursing care and a 24-hour call system in place to give peace of mind. The community supports modern technology needs for seniors like Wi-Fi, senior cell phones, hearing aids, medical alert systems from brands like Bay Alarm Medical, Medical Guardian, and ADT Medical Alert, and also has things in place for senior internet plans, home security, ID theft protection for seniors, medication dispensers, and communication devices. There are senior apartments, condos, and townhomes for people who want a different kind of living option, and transportation and shuttle services are provided for medical visits, shopping trips, and outings, plus the community is pet-friendly for those who want to bring their companions. VA benefits help is available for veterans, and all staff go through regular training to keep their state license up to date, with the Willow Ridge Senior Living team running things and being known for their long service and dedication to the residents. The Village at Penfield shares resources and guides on caregiving, senior safety, and local transportation, works with local groups, and keeps a focus on wellness and social life so everyone can stay as healthy and engaged as possible, and most folks find the setting relaxing and easy to navigate, with plenty of ways to spend the day, stay active, or just enjoy quiet time with friends.

    About Atria Senior Living

    Atria Senior Living, founded in 1996 and headquartered in Louisville, Kentucky, is one of North America's largest senior living providers, operating more than 230 communities across 38 U.S. states and seven Canadian provinces. Serving approximately 35,000 residents and employing over 10,000 staff members, Atria has grown from managing 20 communities to become a leader in the senior living industry with over $1.3 billion in revenue under management. The company offers a comprehensive range of care options including independent living, assisted living, memory care, and short-term stays through multiple brands: Atria Senior Living, Holiday by Atria, Atria Retirement Canada, Atria Signature Collection, and Coterie Senior Living (a joint venture with Related Companies). Their communities are particularly concentrated along the east and west coasts, with significant presence in major metropolitan areas including New York, California, Toronto, Boston, Houston, Atlanta, Dallas, Seattle, and Portland. Atria's philosophy centers on their belief that "People belong together®," emphasizing connection and creating homes where residents can thrive regardless of their care needs. Their signature Engage Life® program provides daily opportunities for residents to learn, socialize, stay fit, and achieve personal goals. Since 2004, Atria's pioneering Quality Enhancement program has set industry standards through bi-annual unannounced audits, focusing on both clinical excellence and resident experience. The company's commitment to excellence has earned widespread recognition, including over 120 awards in 2023 alone from Caring.com and A Place for Mom. Notably, 49 communities received the prestigious Caring Star award – more than any other senior living provider nationwide. Since 2018, Atria communities have averaged less than one deficiency per state survey, demonstrating their consistent dedication to quality care and regulatory compliance. This award-winning approach, combined with their innovative in-house marketing and comprehensive employee recognition programs, positions Atria as a trusted leader in senior living solutions.

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