Legacy at Grande Vie

    2140 Five Mile Line Rd, Penfield, NY, 14526
    3.8 · 48 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Friendly staff, dated facility, understaffed

    I'm a family member who toured and had my parent there. The staff are the saving grace - friendly, caring and responsive - but the building is dated and cleanliness/odor issues in rooms were worrying. Memory care/assisted areas seemed understaffed and not appropriate for higher needs; I wouldn't trust them with complex care. Management/ownership changes, a failed inspection, undisclosed floor premiums and rent increases left me uneasy about transparency and planned improvements. For a social, low-care senior the community can work because of the people; for anyone needing reliable medical or higher-level care, I would look elsewhere.

    Pricing

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    Amenities

    3.77 · 48 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.0
    • Meals

      2.7
    • Amenities

      2.4
    • Value

      3.0

    Pros

    • Caring, friendly, and attentive staff
    • Strong direct care nursing and kitchen staff praised
    • Supportive concierge and helpful desk staff
    • Good one-on-one attention from specific employees (eg, Mavis)
    • Safe environment with strong sense of community and family feel
    • Good memory care experiences reported by some families
    • Daytime activities and outings offered (field trips, learning opportunities)
    • Flexible levels of care allowing residents to stay as needs change
    • Convenient location near dining, elevator, and doctors
    • Amenable move-in ambassadors and support for settling in
    • Pet-friendly policy (can bring a cat)
    • Relatively affordable/value-for-money for some reviewers
    • Clean sections of the facility and generally decent housekeeping in some reports
    • Good family communication and COVID safety cited by some families
    • Some reviewers report delicious and varied meals
    • Smaller community enabling closer resident relationships
    • Transition and admissions staff praised in multiple accounts
    • Room sizes described as adequate/right-sized by several reviewers
    • Concierge and staff willing to assist and answer questions
    • Phenomenal or outstanding staff experiences reported by many

    Cons

    • Facility is dated, dark, and in need of significant renovation
    • Inconsistent or poor cleanliness (odor, dirty appliances, dirty linens, carpets)
    • Maintenance slow and unresponsive; long waits for fixes
    • Understaffed at nights and weekends; no RN on-site reported
    • High staff turnover and management instability; lack of executive director
    • Underpaid/overworked aides and complaints about neglect or quick discharges
    • Safety concerns: multiple falls, hospitalizations, need for constant supervision
    • Memory care/assisted living level mislabeling and unsuitable placements
    • Dining quality highly inconsistent; some call food terrible or bland
    • Activities often repetitive, inadequate for active/mentally capable seniors, or lacking at night
    • Outdoor spaces neglected, unmaintained, and hard to access
    • Accessibility issues with doors and restrooms
    • Small apartments and tiny kitchens; some rooms too small for needs
    • Parking challenges and visitor inconvenience
    • Rent increases and unclear fees; questions about where rent money goes
    • Premium charges (eg, for higher floors) not disclosed to some families
    • State inspection issues and community buyout/ownership changes
    • Renovations causing disruption; some improvements on hold
    • Reports of rude or demanding residents affecting atmosphere
    • Incidents of harassment or concerns not addressed by management

    Summary review

    Overall sentiment across reviews for Legacy at Grande Vie is highly mixed, with a clear pattern: staff and direct caregivers receive consistent praise, while facility condition, management, staffing stability, and certain care-safety issues generate the majority of concerns. Many reviewers emphasize compassionate, patient, and attentive employees who provide strong hands-on care, build relationships with residents, and create a family-like community. Specific staff members and teams (direct care nursing, kitchen staff, desk staff, concierge) are repeatedly singled out as strengths, and several families describe very positive memory care experiences and good communication with staff.

    Care quality presents a split picture. On the positive side, multiple accounts speak to excellent dementia care, safe supervision in some units, quick problem resolution, and staff who went the extra mile to keep residents comfortable. Conversely, there are serious safety and suitability concerns in other reports: understaffing during nights and weekends, multiple falls and hospitalizations, alleged misplacement of residents into incorrect care levels (memory care labeled as assisted living), and claims that some aides are overworked or undertrained. Several reviewers explicitly advise that the community be considered for last-level independent living or for those with lower care needs, and caution against it for people requiring constant supervision or higher clinical oversight.

    Facility condition and maintenance are major recurring issues. Many reviewers describe the building as dated, dark, and in need of renovation; carpets, rooms, and common areas are sometimes described as dirty or smelling of urine. Cleanliness is inconsistent — some report well-maintained areas and adequate housekeeping, while others highlight dirty refrigerators, stoves, linen issues, and lingering odors. Maintenance requests are reported to be slow, with slow response times and multiple handoffs during tours and admissions. Outdoor spaces are often neglected and hard to access, with reports that staff do not maintain these areas. Accessibility problems (doors and restrooms) and parking challenges were also frequently mentioned.

    Dining and activities show substantial variability. Several reviewers praise the kitchen and dining experience, calling meals delicious and varied, and mention social dining as a positive. At the same time, other reviewers describe food as bland or terrible, and some say dining was misrepresented during sales tours. Activities are generally present in daytime hours, including outings, field trips, and learning opportunities; these support a sense of community for some residents. However, criticisms include repetitive or poor programming (especially in memory care), limited offerings for active or mentally capable seniors, and a lack of evening/night activities.

    Management, transparency, and financial concerns are prominent themes. Multiple reviewers report management instability — lack of an executive director, frequent turnover, and a perceived unresponsive or rude administration. There are financial grievances: unexplained rent increases, undisclosed premiums for certain floors, and anxiety among residents/families about where rent money goes. Ownership changes and a reported failed state inspection add to uncertainty, with some reviewers noting a buyout and renovations that are either disruptive or on hold. Several families called attention to poor handling of admissions and move-in logistics, including unorganized tours, intrusive room showings, and inadequate guidance for new residents.

    Community culture and fit vary by unit and resident mix. Many reviewers highlight a strong sense of community, friendly residents who look out for one another, and ambassadors who help newcomers settle in. For families seeking a smaller, more intimate community with compassionate staff and reasonably priced options, Legacy at Grande Vie can be a good fit — especially as a transitional or lower-level care setting. However, reviewers warn that the environment may not suit more active seniors seeking robust programming, nor residents with high clinical needs due to staffing and safety concerns.

    In conclusion, Legacy at Grande Vie's principal strengths are its staff and pockets of good clinical care and community life. Its principal weaknesses are facility condition, inconsistent cleanliness, variable dining and activities, management instability, unclear financial practices, and staffing shortfalls that impact nights/weekends and higher-acuity care. Prospective residents and families should arrange multiple visits (including evenings and weekends), observe staff-to-resident interactions and cleanliness, ask detailed questions about staffing levels and on-site clinical coverage (RN availability), request recent state inspection reports, get all fees and floor premiums in writing, and verify how the community handles move-in, maintenance, and emergency responses before deciding. Where a family values kind, engaged caregivers and a small-community feel and the resident requires low-to-moderate support, Legacy at Grande Vie may be a viable option; for those needing reliable 24/7 clinical oversight, a newer or better-staffed community may be safer.

    Location

    Map showing location of Legacy at Grande Vie

    About Legacy at Grande Vie

    Legacy at Grande Vie sits on a quiet campus with peaceful gardens, a beautiful courtyard, and easy places to sit outdoors and enjoy the view, and you'll find the grounds pretty well kept. The community feels homey and cozy with friendly, joyful staff who try to help and support residents, and folks often gather in the common rooms like the library, lounge, or dining area. This place has studio and one-bedroom apartments, with independent living, assisted living, and enhanced memory care all in the same spot, and Legacy at Village Wood shares the campus and offers more apartments for independent seniors, which lets people stay in one familiar place even as needs change over the years.

    Legacy at Grande Vie can support around 110 residents, and there are more than 240 beds across the multilevel building, and almost 80 employees help provide round-the-clock care. The licensed adult care here covers all kinds of care including independent living for active seniors, daily personal care help as part of assisted living, and full memory care for adults living with Alzheimer's or dementia, often called The Bridge or Caring House Memory Care Community. They have medication management and emergency care, so you know help's close by if something happens, and you'll find services like on-site pedicures, podiatry, laundry, and maintenance. Residents can bring pets, use transportation for errands or trips, and staff handle chores and meals.

    Special programs and resources like Watermark for Kids and The Bridge support families, friends, and memory care needs. The community is certified by the New York State Department of Health, and Watermark Retirement Communities manages operations, though the facility remains family-owned and operated.

    Recently, Legacy at Grande Vie let everyone know about a planned closure due to the need for big investments in the future. All residents, staff, families, and officials received proper notice, refunds for prepaid rent are available, and the community offers help for families facing the transition. Staff and support remain on site for the time being as residents and families make their choices about new arrangements.

    Amenities include well-stocked common rooms, personalized help with daily living, laundry, and a secure memory care area designed so folks don't get confused or wander off. Independent seniors can stay active with social events and outings, and staff support ranges from day care and short-term stays to full assisted living and memory care. You'll find the atmosphere friendly, calm, and set up to make life easier as people get older, and even though the future is uncertain right now, the staff continue to focus on helping everyone through the changes ahead.

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