The Highlands Living Center

    500 Hahnemann Trail, Pittsford, NY, 14534
    2.4 · 7 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Promising grounds, but unsafe care

    I moved in hoping for the great people, spectacular food, cottage living and active social life - the grounds and dining really are nice. But it's overcrowded and understaffed: aides are coarse and unhappy, turnover is high, residents were filthy, hygiene and repairs are neglected, I saw untreated bedsores, multiple falls and hospitalizations, denied phone access and what looked like attempts to cover things up. This place is not safe and needs a complete management and staffing overhaul despite its potential.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.43 · 7 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.8
    • Staff

      2.3
    • Meals

      4.3
    • Amenities

      2.7
    • Value

      2.4

    Location

    Map showing location of The Highlands Living Center

    About The Highlands Living Center

    The Highlands Living Center sits at 500 Hahnemann Trail and offers a mix of care options, so folks find Assisted Living, Independent Living, Memory Care, skilled nursing, short-term rehab, and long-term care all on one campus, and the place runs around the clock every day. The building has 122 beds for long-term care and skilled nursing, and there's always 24-hour skilled nursing present, with scheduled nursing services that last 12 to 16 hours per day, so residents get support with everything from medication management to help with bathing, dressing, getting around, and daily living tasks. Those with mild cognitive impairment or advanced memory needs, including Alzheimer's and dementia, get extra help, and the Memory Care Unit includes programs like BBET that use personalized therapies to keep residents engaged and lower stress. The Short Term Rehab Unit is set up for folks who need post-acute or post-operative care, and care always ties back to the University of Rochester Medical Center, so everyone can benefit from board-certified URMC doctors, clinical trials, and the latest therapies.

    Samuel Busari, LNHA, leads the place as the Nursing Home Administrator, and the care team has dental, lab, podiatry, and speech therapy consulting services right on-site. Residents use tools like MyChart, helping keep track of records and appointments. The community is smoke-free, pet-friendly, and allows for both private and semi-private rooms that are spacious enough for comfort, and you'll find on-site laundry, barber and beautician services, plus chaplain services for spiritual care. Social life matters, so the center offers daily community activities, resident-run groups, outdoor programs, and entertainment in places like the movie theater, library, game room, arts and music rooms, a wellness/spa room, fitness room, and spaces outside. Residents walk the paths and enjoy gardens too. Dining is handled in a restaurant-style space with options for allergies, diabetes diets, and all-day meal service, so no one goes hungry waiting for the next scheduled meal. Transportation and parking are handled, so residents get to appointments or join trips out. Security uses Wordfence, so digital records and data are safe.

    The Highlands Living Center connects with UR Medicine, which means residents get care that lines up with the latest research and resources, and everything's coordinated with their healthcare providers. The community welcomes families and pets and has a focus on helping folks manage chronic conditions, complex health needs, and memory care issues in a setting that feels friendly, active, and as homelike as possible. With only four reviews counted right now, it's clear the center values a direct relationship with its residents and their families, and while it offers a lot, the approach stays simple and grounded.

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