Blossom Healthcare Center

    989 Blossom Rd, Rochester, NY, 14610
    3.2 · 56 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Mostly positive with staffing concerns

    I had a mixed but mostly positive experience: staff (nurses, aides, therapists, kitchen and housekeeping) were kind, patient and helpful, my relative felt comfortable, activities felt homelike, and the building was generally clean and secure with administration showing improvement. My main concerns were short staffing, spotty communication (phones, call lights) and delays in care - and some families have reported more serious issues like missed meds and infection outbreaks. Visit in person, ask about staffing and medical oversight, and watch how they respond to concerns.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.16 · 56 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      3.2
    • Meals

      1.0
    • Amenities

      2.0
    • Value

      1.0

    Pros

    • Many staff described as polite, caring, and patient
    • Several reviewers praised individual nurses and aides (e.g., Adrianna)
    • Positive reports about physical therapy services
    • Compliments for dietitians, social workers, housekeeping, and kitchen staff
    • Good accommodations and some clean, comfortable rooms
    • Helpful receptionists and coordinators (e.g., Susan)
    • Active activities and social events that visitors enjoyed
    • Some reviewers reported administration and leadership being friendly and supportive
    • Reports of new ownership and leadership bringing positive changes
    • Some visitors observed residents looking happy and a home-like atmosphere
    • Good customer service experiences cited by several reviewers
    • Secure, easy access and overall positive impressions from some families

    Cons

    • Frequent reports of poor communication and unresponsive phone lines
    • Call lights often unanswered or left on for hours
    • High staff turnover and chronic short-staffing
    • Allegations of neglect, including residents left alone and unmet basic needs
    • Medication errors and delays in treatment or diagnoses
    • Missed or delayed medical care (e.g., late terminal diagnoses, eye-drop delays)
    • Inconsistent quality of care between staff members and shifts
    • Reports of hospice communication failures
    • Problems with laundry and lost or disorganized clothing
    • Grooming needs unmet; extra charges for services like hair washing
    • Dirty conditions reported by multiple reviewers (urine odor, soiled sheets)
    • Serious cleanliness and pest complaints (blood on floor, bed bugs, roaches, mice)
    • COVID outbreak and infection-control concerns
    • Allegations of unprofessional behavior (sleeping on the job, rude staff)
    • Night staff described as smelling of marijuana in one report
    • Facility maintenance issues (broken heaters, sloppy plaster, crowded rooms)
    • Poor dining experiences and complaints that food is terrible
    • Rehabilitation services declined or not provided for some residents
    • Perception of management as money-focused, unresponsive, or covering up issues
    • Polarizing reviews raise concerns about inconsistent reporting or fake reviews

    Summary review

    Overall sentiment across these reviews is deeply mixed and often polarized. A substantial subset of reviewers describe Blossom Healthcare Center positively: many individual staff members are repeatedly called kind, patient, polite, and helpful. Specific staff — including nurses (one named Adrianna), physical therapists, dietitians, social workers, housekeeping, kitchen staff, and a coordinator named Susan — are singled out for praise. Several visitors and family members report clean, comfortable rooms, active social programming, good customer service at the front desk, and a generally home-like atmosphere. Some reviewers emphasize recent positive changes under new ownership or administration, stating that leadership is improving and that they observed wonderful things happening. These positive reports underscore that there are functioning strengths in the facility, particularly at the level of individual caregivers and some departments (therapy, dietary, social work, housekeeping) that can provide high-quality, compassionate care.

    Counterbalancing the positive accounts are numerous and serious complaints that point to systemic problems. The most frequent and urgent concerns relate to communication and responsiveness: phone lines and front-desk contact are often described as unreliable, website and communications have problems, and call lights frequently go unanswered for long periods. Many reviewers cite high staff turnover and chronic short-staffing, which they connect to delays in care, missed treatments, and inconsistent performance across shifts. Multiple reviews report medication mistakes, late diagnoses (including late terminal diagnoses), miscommunication about treatments (for example delayed eye drops), and claims that hospice was not communicated with or arranged properly. Several reviewers report family members or residents felt ignored or were unable to get needed services, and at least one reviewer states a patient died alone — a deeply serious allegation repeated in a few summaries.

    Sanitation, safety, and maintenance are recurring problem areas in the negative reviews. Complaints include urine odors, dirty or soiled sheets, blood on hallways, unwashed hair for months, poor laundry service with lost or disorganized clothing, and pest infestations (bed bugs, roaches, mice) reported by multiple reviewers. Facility upkeep issues such as broken heaters, sloppy wall plaster, crowded rooms, and an overall impression of uncleanliness appear alongside accounts of infection control failures, including a COVID outbreak and at least one report of a family member contracting COVID while mom was in the facility. Some reviewers allege unprofessional or unsafe staff behavior — sleeping on the job, rude attitudes, even a night-shift staff member smelling of marijuana — and there are accusations that social workers or management have lied or covered up incidents. These reports collectively raise significant safety and quality-of-care concerns.

    Dining, amenities, and rehabilitation services earn mixed-to-negative feedback. Several reviewers call the food terrible, and others say amenities are lacking. There are mentions of rehab treatments being declined or not provided, and some families report that rehabilitation services did not meet expectations. Grooming and personal care complaints are also notable: unmet toothbrush/toothpaste requests, hair not washed, and extra charges for hair washing or other services. Laundry and clothing management problems — lost items and disorganized closets — contribute to the sense of inconsistent, low-quality daily care for some residents.

    Management and administration are frequently criticized for being unresponsive, money-focused, or insufficiently supportive of nursing staff. Conversely, other reviewers describe administration as friendly and supportive; some explicitly praise the administrator and say leadership changes have been positive. This split suggests variability over time or between units/staff. Several reviewers urge retraining of staff and stronger management oversight; some go further and say the facility should be shut down. The presence of both highly positive and severely negative reviews leads to a polarized overall impression: some families had excellent experiences centered on compassionate individual caregivers and effective therapy/dietary/social work services, while others report neglectful care, safety hazards, and institutional mismanagement.

    Patterns and takeaways: the most consistent positive theme is the presence of dedicated individuals who provide good care; the most consistent negative themes are communication failures, staffing shortages and turnover, safety/cleanliness issues, and serious allegations of neglect or improper clinical management. The variation in reviews suggests that experiences at Blossom Healthcare Center can differ dramatically depending on the timeframe, specific unit, or shift. For anyone evaluating this facility, the reviews indicate a need to probe current staffing levels, infection-control practices, how the facility handles communication and family contact, recent management changes or corrective actions, and any regulatory citations or remediation plans. Visiting in person, speaking directly with the current administration about improvements, asking to see the resident unit, and requesting references from families whose relatives are currently there would be prudent steps given the mix of high praise and very serious concerns documented by reviewers.

    Location

    Map showing location of Blossom Healthcare Center

    About Blossom Healthcare Center

    Brighton Manor is an eighty-bed skilled nursing and rehabilitation facility situated in Rochester, New York. With a focus on promoting healing and well-being, Brighton Manor is committed to assisting each resident in achieving their highest level of physical functioning and overall wellness. The philosophy at Brighton Manor centers on recognizing the individuality of every resident, ensuring that compassion, understanding, and respect are woven into all aspects of care.

    The facility’s location offers convenience for residents and families alike, as it is situated within ten miles of major hospitals in the city. This proximity allows for seamless coordination of care and easy access to additional medical services if needed. Brighton Manor specializes in providing skilled nursing care and respite care for short-term stays, catering to the diverse needs of seniors who require either ongoing support or temporary rehabilitation.

    Residents at Brighton Manor benefit from a nurturing environment designed to help them regain independence and maximize their abilities. The dedicated staff focuses on creating personalized care plans tailored to each resident’s unique needs and circumstances. Thoughtful attention is given to ensuring that every individual not only receives high-quality medical care but also enjoys a sense of community and dignity.

    Brighton Manor understands that senior living is not one-size-fits-all and endeavors to make each resident’s experience as comfortable as possible. Whether an individual requires skilled nursing services or is seeking a short-term respite stay, the facility is equipped to provide comprehensive support in a compassionate and respectful setting. By prioritizing healing and holistic well-being, Brighton Manor strives to offer an environment where seniors can feel secure, cared-for, and valued.

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