Overall sentiment across these reviews is deeply mixed and often polarized. A substantial subset of reviewers describe Blossom Healthcare Center positively: many individual staff members are repeatedly called kind, patient, polite, and helpful. Specific staff — including nurses (one named Adrianna), physical therapists, dietitians, social workers, housekeeping, kitchen staff, and a coordinator named Susan — are singled out for praise. Several visitors and family members report clean, comfortable rooms, active social programming, good customer service at the front desk, and a generally home-like atmosphere. Some reviewers emphasize recent positive changes under new ownership or administration, stating that leadership is improving and that they observed wonderful things happening. These positive reports underscore that there are functioning strengths in the facility, particularly at the level of individual caregivers and some departments (therapy, dietary, social work, housekeeping) that can provide high-quality, compassionate care.
Counterbalancing the positive accounts are numerous and serious complaints that point to systemic problems. The most frequent and urgent concerns relate to communication and responsiveness: phone lines and front-desk contact are often described as unreliable, website and communications have problems, and call lights frequently go unanswered for long periods. Many reviewers cite high staff turnover and chronic short-staffing, which they connect to delays in care, missed treatments, and inconsistent performance across shifts. Multiple reviews report medication mistakes, late diagnoses (including late terminal diagnoses), miscommunication about treatments (for example delayed eye drops), and claims that hospice was not communicated with or arranged properly. Several reviewers report family members or residents felt ignored or were unable to get needed services, and at least one reviewer states a patient died alone — a deeply serious allegation repeated in a few summaries.
Sanitation, safety, and maintenance are recurring problem areas in the negative reviews. Complaints include urine odors, dirty or soiled sheets, blood on hallways, unwashed hair for months, poor laundry service with lost or disorganized clothing, and pest infestations (bed bugs, roaches, mice) reported by multiple reviewers. Facility upkeep issues such as broken heaters, sloppy wall plaster, crowded rooms, and an overall impression of uncleanliness appear alongside accounts of infection control failures, including a COVID outbreak and at least one report of a family member contracting COVID while mom was in the facility. Some reviewers allege unprofessional or unsafe staff behavior — sleeping on the job, rude attitudes, even a night-shift staff member smelling of marijuana — and there are accusations that social workers or management have lied or covered up incidents. These reports collectively raise significant safety and quality-of-care concerns.
Dining, amenities, and rehabilitation services earn mixed-to-negative feedback. Several reviewers call the food terrible, and others say amenities are lacking. There are mentions of rehab treatments being declined or not provided, and some families report that rehabilitation services did not meet expectations. Grooming and personal care complaints are also notable: unmet toothbrush/toothpaste requests, hair not washed, and extra charges for hair washing or other services. Laundry and clothing management problems — lost items and disorganized closets — contribute to the sense of inconsistent, low-quality daily care for some residents.
Management and administration are frequently criticized for being unresponsive, money-focused, or insufficiently supportive of nursing staff. Conversely, other reviewers describe administration as friendly and supportive; some explicitly praise the administrator and say leadership changes have been positive. This split suggests variability over time or between units/staff. Several reviewers urge retraining of staff and stronger management oversight; some go further and say the facility should be shut down. The presence of both highly positive and severely negative reviews leads to a polarized overall impression: some families had excellent experiences centered on compassionate individual caregivers and effective therapy/dietary/social work services, while others report neglectful care, safety hazards, and institutional mismanagement.
Patterns and takeaways: the most consistent positive theme is the presence of dedicated individuals who provide good care; the most consistent negative themes are communication failures, staffing shortages and turnover, safety/cleanliness issues, and serious allegations of neglect or improper clinical management. The variation in reviews suggests that experiences at Blossom Healthcare Center can differ dramatically depending on the timeframe, specific unit, or shift. For anyone evaluating this facility, the reviews indicate a need to probe current staffing levels, infection-control practices, how the facility handles communication and family contact, recent management changes or corrective actions, and any regulatory citations or remediation plans. Visiting in person, speaking directly with the current administration about improvements, asking to see the resident unit, and requesting references from families whose relatives are currently there would be prudent steps given the mix of high praise and very serious concerns documented by reviewers.
