Home Instead NW Monroe County

    125 Canal Landing Blvd, Rochester, NY, 14626
    4.9 · 60 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    5.0

    Compassionate, reliable care with caveat

    I'm extremely pleased - compassionate, knowledgeable, on-time caregivers and a responsive, accessible office gave my family real peace of mind (helpful case managers, clear Family Portal updates, and seamless coordination). Caregivers were flexible with changing needs, went above and beyond with tasks and companionship, and made a hard situation much easier. One caveat: we had an unprofessional aide and some unclear training/credential claims that management resolved - verify credentials, but overall I highly recommend them.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Housekeeping and linen services

    Transportation

    • Transportation arrangement
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    4.88 · 60 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.8
    • Staff

      4.9
    • Meals

      4.9
    • Amenities

      4.9
    • Value

      5.0

    Location

    Map showing location of Home Instead NW Monroe County

    About Home Instead NW Monroe County

    Home Instead NW Monroe County, based in Rochester, NY, provides non-medical home care services for seniors in the Rochester area, including Brockport, Greece, Gates, Hamlin, Hilton, Irondequoit, Spencerport, and nearby neighborhoods, and they've been helping local seniors since 2004. This locally owned company, part of the well-known Home Instead Senior Care network founded in 1994, focuses on keeping older adults safe and comfortable at home, offering a range of care options with hourly rates between $20 and $43. The staff includes CAREGivers and carepros who help with daily activities like bathing, meal prep, medication reminders, errands, light housekeeping, grocery shopping, and mobility support, and they're trained, bonded, and insured, with background checks for everyone working in the homes. Home Instead NW Monroe County tries to match every client to the right caregiver, creating personalized care plans that adjust as a senior's needs change, whether someone just wants a little companionship, needs Alzheimer's care, or requires more personal care or hospice support, and the team can even offer respite care so family caregivers can take a break.

    Along with everyday help, caregivers might read with clients, have coffee and conversation, or spend time outdoors, helping older adults stay active and social, which makes a difference, especially for those facing memory loss or loneliness, and the company does have specialized programs for Alzheimer's, diabetes, and arthritis, plus they handle medication reminders and safe transportation to appointments or shops, so seniors can keep their routines even when mobility becomes harder. Home Instead NW Monroe County handles billing and payroll, keeps communication private, and offers both scheduled and emergency care, flexible hours, and even live-in companions for those who want someone there at all times. They're licensed as a Home and Community-Based Services Agency (LHCSA) in New York, which allows for nurse-directed or hands-on care, and the company can help with more complex needs if someone needs to transition to assisted living, memory care, or even skilled nursing, since their services can adjust over time for seniors to age in place, staying at home as long as possible.

    Since Home Instead NW Monroe County uses an individually tailored approach, every senior's plan considers their needs, health, and preferences, whether assistance is for short-term recovery, veteran care, long-term companionship, or help during end-of-life. The staff also includes a team of coordinators and managers who support both the care staff and clients, keeping quality standards and a respectful work environment. Seniors and their families can use the online platform to ask for information, schedule consultations, or even apply to become a caregiver. With over 700 Home Instead franchises worldwide, this location continues to serve the seniors of Monroe County, aiming to help elders live at home safely, with dignity, and as independently as they want, as long as they can.

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