Hurlbut Care Communities

    740 East Ave, Rochester, NY, 14607
    2.3 · 6 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousStaff member
    1.0

    Caring staff, awful management, roaches

    The care staff were attentive and genuinely caring, but management was rude and unprofessional. I experienced cleanliness issues and roaches, was fired over gossip, and the owner stayed unresponsive. This was my second bad nursing-home experience.

    Pricing

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    Amenities

    2.33 · 6 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      3.0
    • Meals

      2.3
    • Amenities

      2.3
    • Value

      2.3

    Pros

    • Attentive staff
    • Caring staff

    Cons

    • Rude management
    • Unprofessional conduct by management
    • Employees fired over gossip
    • Roach infestation
    • Cleanliness issues
    • Multiple negative experiences across facilities
    • Unresponsive owner

    Summary review

    Overall sentiment is mixed but leans negative due to serious operational and management concerns despite repeated praise for direct caregiving staff. Reviewers consistently note that front-line caregivers are attentive and caring, which indicates that resident-facing care quality can be a strength. However, these positives are overshadowed by recurring complaints about facility cleanliness, pest problems, and problematic behavior from management and ownership.

    Care quality and staff: The reviews specifically highlight attentive and caring staff, suggesting that nurses, aides, or other direct caregivers provide compassionate and responsive interactions with residents. This is a clear positive theme and may reflect solid person-to-person care at the bedside. At the same time, reports that employees were fired over gossip and references to an unprofessional or rude management style point to potential morale and retention issues that could undermine care continuity over time. While caregiving appears strong in individual accounts, the workforce environment described could threaten sustained quality if staff turnover rises.

    Facilities, cleanliness, and infection-control implications: Multiple reviewers mention roaches and general cleanliness issues. Pest sightings and sanitation concerns are serious red flags in a senior living or nursing home setting because they affect resident dignity, comfort, and health, and may indicate lapses in housekeeping or management oversight. These issues are substantial and concrete complaints that prospective residents and families should treat as high-priority concerns when evaluating a site.

    Management and ownership: Management and ownership emerge as consistent problem areas in the reviews. Specific complaints include rude or unprofessional conduct by management, employees terminated for gossip, and an unresponsive owner. Taken together, these comments suggest a culture of poor communication, weak complaint resolution, and potentially punitive personnel practices. An unresponsive owner and described managerial behavior raise questions about oversight, transparency, and the facility’s responsiveness to both family concerns and operational problems such as pest control and cleanliness.

    Dining, activities, and other services: The supplied reviews do not provide direct information about dining quality, activities programming, clinical outcomes, or therapy services. Because these topics are not mentioned, their quality is unknown based on the available summaries. Lack of commentary here means prospective families should explicitly ask about dining menus, activity schedules, and therapy services during tours or inquiries.

    Notable patterns and recommendations: The dominant pattern is a split between strong front-line caregiving and weak institutional supports—especially housekeeping and management/ownership responsiveness. The presence of pest reports and cleanliness complaints alongside accounts of caring staff suggests the facility may deliver compassionate personal care but fail in environmental maintenance and leadership. For families considering this provider, recommended actions include: touring the facility at different times of day to observe cleanliness and staff interactions; asking for recent inspection and pest-control records; speaking with multiple staff levels about turnover and complaint procedures; and requesting references from current families. Because management concerns are repeatedly mentioned, verify what channels exist for escalation and how the owner/respondents handle serious issues.

    In summary, these reviews indicate that Hurlbut Care Communities can have very caring and attentive direct-care staff, but prospective residents and families should be cautious and investigate management responsiveness, housekeeping practices, and pest-control measures thoroughly before making placement decisions.

    Location

    Map showing location of Hurlbut Care Communities

    About Hurlbut Care Communities

    Hurlbut Care Communities is a family-owned group of skilled nursing and adult homes that's been run by the Hurlbut family for almost 50 years, and the leadership now comes from third-generation members, and, you know, when you look at their reach, they have eleven different facilities spread out through Monroe, Livingston, Seneca, and Wayne counties, including familiar names like Avon Nursing, The Brightonian, Conesus Lake, Hamilton Manor, The Hurlbut, Latta Road East, Latta Road West, Newark Manor, Penfield Place, Seneca Nursing, and Woodside Manor, with a total portfolio that covers about 1,100 beds, and while their administrative staff of about 20 has grown because of all the new rules and reports, they're planning to move into a big old mansion at 740 East Ave in Rochester, which'll give everybody more space to work. People who need support get skilled nursing, short-term rehab, long-term care, and palliative care with admissions open every day, all hours, and the facilities accept patients even at odd times so care starts fast, and folks who need extra help with daily care, like with adult day programs or home care, can get those services through associated offerings like MyAdult DayCare, My Adult Foster Care, My Adult Home Care, My Senior Care Hub, and My Adult Behavior, plus there are care management, tele-health, transportation, food programs like CACFP, and activities to keep folks involved. The Brightonian has 54 beds, and each care site keeps its own name and personality, and even in the rehab wing, called Wesley, there are sometimes dementia patients who might fuss at night, so you should know the real situation, and with about 1,400 caregivers and staff, the teams use a group approach, with nurses, physical therapists, occupational therapists, and others talking together about what each resident needs, and they put effort into communication and care, but with the work of keeping everyone well and safe, you'll also find they have won some recognition, like making the U.S. News & World Report list of top New York nursing homes for long-term care in 2022-2023. They're busy expanding, too, with plans to get more places like the Brightonian, and they have to get lots of approvals from health agencies for that, so there's always a lot going on, and even with all these efforts, their review score is a 3.0 from 2 reviews, which shows there are things to improve, and they don't hide from tough parts like making sure the environment is comfortable for everyone, with special focus on making residents feel at home, heard, and treated with respect for their beliefs and backgrounds, and they offer vaccines and boosters against COVID-19 working with Pharmerica Pharmacy, so folks stay safe. Each site tries to blend comforts-simple things that feel like home-along with a food program, coordinated activities, family engagement, electronic systems for records and visits, and other details that go a bit beyond basic care, and Hurlbut Health Consulting keeps an eye on quality. English is the main language spoken, and services run Monday to Saturday, 8 a.m. to 5 p.m., closed Sundays, using a booking system for appointments, and while every place isn't perfect, the long history, the variety of care, and the local roots give Hurlbut Care Communities steady ground, as they focus on providing practical, team-based nursing, relief for families, and day-to-day comforts for seniors.

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