Latta Road Nursing Home West

    2100 Latta Rd, Rochester, NY, 14612
    2.7 · 11 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Compassionate staff, awful management, avoid

    I saw compassionate aides and skilled nurses who treated residents like family and made parts of it feel home-like. But management is awful - low pay/Medicaid underpayment has caused chronic staffing instability, long waits, and barely any staff on shift. The building is run-down and depressing. I would never put my loved ones here - avoid this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    2.73 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      2.2
    • Meals

      3.0
    • Amenities

      1.5
    • Value

      2.0

    Pros

    • Skilled nursing staff
    • Compassionate, family-like caregivers
    • Home-like atmosphere for some residents
    • Individual aides praised for exceptional care
    • Regular meals provided
    • Engaging entertainment and activities
    • Residents receiving good direct care in many cases
    • Kindness and love shown by many employees

    Cons

    • Poor management and administration criticized
    • Perception of profit motive over care
    • Staff treated as disposable / high turnover
    • Staffing instability and understaffing
    • Low pay and Medicaid underpayment cited
    • Facility is run-down and needs painting/updates
    • Long waits or failures in intake/interview process
    • Inconsistent presence of staff; residents sometimes barely seen
    • Strong negative reports warning families to avoid the facility
    • Depressing or awful atmosphere reported by some

    Summary review

    The review summaries present a polarized and inconsistent picture of Latta Road Nursing Home West, with strong praise for direct care staff and equally strong criticism aimed at management, the facility's condition, and operational stability. Several reviewers explicitly commend the nursing and caregiving teams, describing them as skilled, caring "like family," and showing love and kindness. Individual aides are repeatedly singled out as wonderful, and multiple accounts note that residents receive regular meals, enjoy entertainment, and in many cases receive good direct care. These positive comments indicate that, where staffing and direct caregiver-resident interactions are intact, residents can experience attentive and compassionate care.

    Counterbalancing these positive remarks are recurrent and emphatic criticisms. Management and administration receive repeated negative mention — reviewers accuse leadership of prioritizing profit, treating staff as disposable, and failing to address important operational problems. Complaints about staffing instability and understaffing are frequent, with reviewers linking these problems to low pay and Medicaid underpayment. This combination is presented as producing a workforce that is transient and often overworked, which directly affects continuity of care and the day-to-day resident experience.

    Facility condition and atmosphere are additional areas of concern. Multiple reviewers describe the building as run-down, depressing, and in need of painting and upgrades. While some find the setting home-like, others characterize it as awful or disgraceful, even suggesting it should be shut down. This divergence suggests significant variability in perceptions that may depend on which unit or wing a resident is in or on when reviewers visited. The physical environment complaints often accompany reports of limited staffing presence ("barely saw any staff") and long or failed admission/interview processes, indicating operational deficiencies beyond caregiving.

    Dining and activities receive more positive feedback: reviewers note regular meals are provided and some residents enjoyed entertainment and programming. These elements appear to be consistent strengths cited alongside the praised direct-care staff. However, even these positives are overshadowed for some reviewers by broader concerns about neglect, poor management, and an overall negative environment.

    A key pattern in the reviews is inconsistency. Several summaries state that staff were wonderful and that there were no complaints, while others issue dire warnings to avoid placing loved ones at this facility. This split suggests that experiences vary widely between shifts, units, or over time. The most common thread tying the negative reviews together is administrative and staffing-related: criticisms focus less on individual caregivers (who are often praised) and more on systemic issues such as leadership decisions, compensation, and resource constraints.

    In sum, the reviews indicate that Latta Road Nursing Home West frequently provides compassionate, skilled direct care from individual caregivers and offers regular meals and activities that some residents appreciate. At the same time, persistent and serious concerns about management, staffing instability (linked to pay and funding), physical maintenance, and inconsistent operations create substantial risk for families considering this facility. The overall sentiment is mixed but volatile: strong positives around frontline caregivers coexist with pervasive structural problems that have led several reviewers to strongly recommend avoiding the facility.

    Location

    Map showing location of Latta Road Nursing Home West

    About Latta Road Nursing Home West

    Latta Road Nursing Home West sits on Latta Road in Rochester, NY, and has a small number of certified beds, only 4 available as of June 2025, which makes things feel more close-knit and home-like, and it's privately owned, with the Richardson family having run things for over 30 years, so there's sort of a steady hand there if that matters to folks looking for some consistency, and this place focuses mostly on skilled nursing and rehabilitation. The facility accepts both Medicaid and Medicare, and provides 24-hour skilled nursing care for seniors who need help after a hospital stay, surgery, or if they've got ongoing health concerns that require close supervision, which can be important for peace of mind for both residents and their families. Residents can choose from private or semi-private rooms that come furnished, and each room has a nurse-call system in both the bedroom and bathroom, which really helps in case someone needs help quickly.

    You'll notice there are park-like grounds with ponds, places where residents and their visitors can sit and enjoy a bit of quiet, plus there are walking paths for those who like to stroll, and that smallness of the campus can make it easier to get around. The dining room serves restaurant-style meals all day, and staff can handle special diets, whether someone's bothered by allergies, has diabetes, or needs another accommodation. Residents don't have to worry about chores, since the housekeeping and laundry staff handle cleaning, laundry, and even dry cleaning, and homemaking and transportation services are available if needed, so trips out-like to restaurants, shops, or outings in the wheelchair-accessible bus-are doable.

    There's no resident council or family council at this location, but social workers are on hand to help address concerns and guide care decisions, which means families still have someone to talk with if there's ever a question or worry. Folks can join a variety of activities like games, bingo, music, word games, seasonal trips, religious services with local clergy, picnics by the pond, pet and baby visits, movie nights, concerts, and exercise and bowling classes. There's an arts room for arts and crafts, and on-site salon and barber services for convenience, and the staff is specially trained in geriatric care, which makes a difference for seniors with more specific health needs.

    Latta Road Nursing Home West provides skilled therapies including physical, occupational, and speech therapy for short-term rehabilitation, with programs designed to help residents return home when possible. Staff handle medication management, daily activity support, chronic disease care, wound care, post-surgical care, IV and oxygen therapy, tube feedings, hospice care, ostomy and colostomy care, and offer services with different medical specialties like audiology, dental, podiatry, dietitian, and even laboratory and x-ray services when needed, which means there's a comprehensive approach to care wrapped up here. Community-sponsored activities and engaging programs fill the calendar, and there's a review score of 3.3 from three reviews, with some people pointing to the quality of care and staff attention.

    Inspections have gone well in recent years, with grades close to A-plus and almost flawless reports with no big deficiencies, so the facility seems to keep things up to state and federal standards. Historical ratings hover between B-plus and A-minus, which shows steady, above-average care over time. There's a focus on resident comfort and safety, and a lot of attention given to details like having an emergency alert system, nurse staffing at all hours, and a caring approach to daily life at the home. The environment is intended to be peaceful, with spacious community rooms and garden spaces where folks can relax or visit with others. All these details come together to give Latta Road Nursing Home West a steady, nurturing atmosphere for those who require skilled nursing and help with daily living.

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