Shire At Culverton Adult Home

    2515 Culver Rd, Rochester, NY, 14609
    2.1 · 34 reviews
    • Assisted living
    AnonymousLoved one of resident
    1.0

    Filthy unsafe facility with pests

    My mother lived here and it was traumatizing: filthy rooms and hallways, a persistent urine smell, cobwebs, stained walls, and visible bed bugs, mice and roaches. Shared, overcrowded rooms and bathrooms had dirty fixtures, doors often unlocked, cameras or elevators down - I worried constantly about safety and theft. Most staff seemed lazy or unprofessional and residents were neglected (meals cold or spoiled), though a few nurses were kind and some rooms are newly renovated. I would not recommend this place and I urged/state inspection - it needs to be shut down unless conditions change.

    Pricing

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    Amenities

    2.12 · 34 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.7
    • Staff

      2.4
    • Meals

      1.3
    • Amenities

      1.6
    • Value

      2.1

    Pros

    • caring administration/management (some reviewers)
    • friendly, helpful, and courteous staff (reported by multiple reviewers)
    • specific staff praised (e.g., Heather, nurses)
    • renovated/brand-new and modern rooms reported
    • ongoing remodeling and facility improvements mentioned
    • on-site activities and amenities (game room, pool tables, movies)
    • hair salon available and praised
    • some residents report good care and enjoyment living there
    • improvements in cleanliness noted by some reviewers
    • staff easy to talk to and responsive in some accounts

    Cons

    • widespread reports of unclean, dirty, and dingy conditions
    • persistent foul odors (urine, general mildew, dark/dingy smells)
    • pest infestations reported (bed bugs, roaches, mice/rats)
    • inadequate or incomplete extermination and pest control
    • building disrepair (holes in walls, broken windows, stained walls)
    • only one elevator functioning/old elevators with holes
    • shared/semi-private rooms and overcrowded small rooms
    • poor food quality and limited meal options (cold salads, mildewed meat loaf, peanut butter sandwiches)
    • nutritional concerns and reports of no meals available at times
    • understaffing, lazy or untrained staff, delayed care (showers, assistance)
    • rude or unprofessional staff behavior; staff laughed or ignored calls for help
    • theft and missing personal items (rings reported stolen) and facility denial
    • safety and security failures (doors unlocked, no security at main entrance, unmonitored front desk, cameras not working)
    • reports of resident neglect and residents unable to care for themselves
    • reports of violence or safety concerns and traumatic incidents
    • suspected regulatory violations and reports of state investigation or potential shutdown
    • mixed or inconsistent management/ownership accountability
    • depressing, dim, and unwelcoming common spaces
    • reports urging others to stay away and strong negative overall impressions

    Summary review

    Overall sentiment: The reviews for Shire At Culverton Adult Home are heavily mixed but skew strongly negative. While a meaningful minority of reviewers describe caring staff, specific improvements, and enjoyable amenities, the dominant themes are persistent complaints about cleanliness, pest infestations, safety and security deficiencies, poor food service, understaffing, and alleged neglect or abusive conditions. Multiple reviewers explicitly urge regulatory investigation or shutdown and mention plans to report issues to state authorities and local news. These are not isolated or one-off mentions; the same problems are repeated across numerous reviews, indicating pattern-level concerns.

    Care quality and staffing: A recurring pattern is understaffing and inconsistent staff performance. Several reviewers praise particular employees, including nurses and named staff such as "Heather," and describe friendly, helpful, or courteous interactions. However, many more comment on lazy, rude, or untrained staff who ignore calls for help, laugh at requests, or are slow to provide basic care such as showers. There are multiple allegations of resident neglect, delayed assistance, and residents being left unable to care for themselves. Reports of theft (notably missing rings), staff denial of incidents, and at least one seizure incident with disputed follow-up raise serious questions about staff training, accountability, and resident protection.

    Facilities, cleanliness, and pests: The facility condition is a major area of concern. Numerous reviews describe dark, dingy, and depressing common areas (dim lobby, stained walls), pervasive foul odors (urine, mildew), dirty fixtures, cobwebs, and rugs described as unclean or disgusting. Significant structural and maintenance issues are noted: holes in walls, broken windows, and old or partially functioning elevators (reports that only one elevator works). Pest problems are repeatedly reported: bed bugs, roaches, mice/rats, and the unusual mention of cats being kept to deter mice instead of effective extermination. Several reviewers explicitly state that extermination efforts were incomplete or unsuccessful. These combined issues present health, comfort, and infection-control risks for residents.

    Safety and security: Multiple reviewers raise alarming safety issues. Reports include doors never being locked, no security at the main entrance, an unmonitored front desk, and non-functioning cameras — all of which contribute to theft risk and general resident vulnerability. Combined with allegations of violence, staff indifference, and residents being in compromised physical states, these security lapses are among the most serious patterns and are cited as reasons some reviewers call for regulatory intervention.

    Dining and nutrition: Many reviewers report poor-quality meals: cold salads, mildewed meat loaf, peanut butter sandwiches presented as substitutes, and generally unappealing or insufficient food. Some accounts say meals are not hot or fresh and that nutritional needs are not being met, with at least one comment that no meals were available or visible at times. A few reviews say the food is "ok" or improving, but the balance of reports raises legitimate concerns about meal preparation, food safety, and adequate nutrition for residents.

    Activities and amenities: On the positive side, some reviewers praise on-site activities and social spaces — a large game room with pool tables, games, seating areas for movies, and a well-regarded hair salon. Several residents or family members say these amenities are enjoyable and that activities staff are good. These positive elements coexist with descriptions of dirty common areas and mixed impressions of how consistently these amenities are maintained or supervised.

    Management, investigations, and reliability: Reviewers give mixed reports about administration. Some describe "caring" and "great" administration and cite remodeling and visible improvements to rooms. Others question ownership, allege a lack of accountability, and note plans to report the facility to state health authorities and local media. Multiple reviews explicitly mention state investigations or urge health authorities to investigate — indicating a perceived pattern of regulatory violations. This split suggests variability in management responsiveness: while some parts of the facility or certain staff may be improving or attentive, systemic problems appear unresolved for many residents.

    Patterns and reliability of experience: A striking feature is inconsistency: a minority of reviewers report positive experiences (cleaning improvements, friendly staff, renovated rooms, good activities), while a majority describe severe, recurrent problems (pests, filth, neglect, security failures). The repetition and variety of serious complaints — pest infestations, theft, safety lapses, poor food, and understaffing — suggest these are not one-off grievances but recurring operational issues. Some reviews explicitly recommend staying away or call the facility a "death trap" and "should be shut down," whereas others say their relatives are well cared for and happy. This divergence may reflect different wings or rooms within the facility, staffing shifts, recent or partial renovations, or simply variable management over time.

    Recommendations for prospective families and authorities: Given the volume and severity of safety, pest, cleanliness, and care-related complaints, prospective residents and families should conduct in-person visits at different times of day (mealtimes, evenings, weekends), speak directly with multiple staff members and current residents, inspect rooms, bathrooms, elevators, and dining areas, and ask for recent inspection reports and pest-control documentation. Families should verify staffing ratios, security measures (working cameras, locked doors, monitored front desk), and incident reporting procedures. For regulators: multiple independent reports of pest infestation, alleged neglect, theft, non-functioning security systems, and food-safety issues warrant closer review and potential inspection. For current residents and families experiencing problems, documenting incidents, communicating formally with administration, and contacting state licensing/health authorities are prudent steps.

    Bottom line: The reviews present a facility with some praised staff and amenities but numerous and serious complaints that touch on health, safety, cleanliness, and basic resident care. The patterns of pest infestation, poor food, understaffing, security failures, and alleged neglect are recurrent and severe enough that careful verification, monitoring, and, where appropriate, regulatory action appear justified. Prospective residents should approach with caution, verify improvements, and seek clear, documented assurances about pest control, staffing levels, food safety, and security before committing.

    Location

    Map showing location of Shire At Culverton Adult Home

    About Shire At Culverton Adult Home

    Shire At Culverton Adult Home, open since September 30, 2016, sits in Rochester, NY, and offers assisted living care for seniors 55 and older who need help with daily tasks while still valuing some independence, and the place can take in up to 200 residents with options for short-term or long-term stays, so caregivers can get respite care when needed and those nearing the end of life can receive hospice care too, plus, the facility supports people with memory loss in a secured area and has bracelets for wander management, and if somebody needs more help, like insulin doses, medication management, or support for diabetic care, non-ambulatory care, or incontinence, the staff is trained for that, and nurses, therapists, and visiting health professionals come by or work on site, including occupational, physical, and language therapy, and homecare is available if needed, with someone awake 24 hours every day. Residents get three homemade meals a day, with diet modifications for diabetes or high blood pressure if required, and the eating options include an onsite dining area like a café or bistro and guest meals; there's daily housekeeping, laundry, and a mobile or on-site beautician if people want a haircut or some personal care, and you'll find both an indoor and outdoor common area, a yard, a reading room, a TV lounge, recreational and game rooms, and spaces for music, art, movies, exercise classes, bingo, spelling bees, discussion groups, crafts, and ceramics, so there's always a chance to stay busy, meet people, and get involved. Shire At Culverton has a wellness and entertainment program which brings in animal therapy, music therapy, tabletop games, outdoor activities, as well as special events like Octoberfest, BBQ and band concerts, holiday balls, and spring balls, and there are devotional services on site and transportation for medical appointments, errands, and spiritual trips, with complimentary options and resident parking, and transportation is wheelchair accessible, while the whole building, including showers and full tubs in bathrooms, is also set up for people who use mobility aids, and transfers for those who need extra help are available. Residents can choose from several room types, including studio, semi-private, 1-bedroom, or 2-bedroom units, with prices starting at $2495 monthly for semi-private, $2815 for a 1-bedroom, and $3855 for a 2-bedroom, and smokers can use designated outdoor areas. There's a gift shop with snacks and cards, and, since the place is family owned and operated, the feeling stays personal and homelike, with a staff who tries to keep a resident-first outlook in all the care and activity planning, following current senior care standards, and anyone staying can submit work orders for repairs and make use of on-site support, and payments can come from private pay, social security, veterans' benefits, or insurance, but there are fees for the community, for respite services, and for extra care as needed, and while the BBB rating stands at A+ despite a lack of accreditation, the facility holds a license from New York State. The focus is all about supporting the different needs and activity levels of residents-physical, mental, and social-and giving enough options so people can feel comfortable, safe, and part of a community, without having to be alone or worry about daily chores.

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