St. Ann's Home at St. Ann's Community

    1500 Portland Ave, Rochester, NY, 14621
    4.3 · 76 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff but inconsistent, costly

    I found the campus attractive and many nurses and aides genuinely caring - dementia care, pastoral programs and rehab can be excellent. However, staffing shortages/turnover leave CNAs and some RNs unresponsive, attendant calls slow, and the Special Care Unit often understaffed; communication is poor (no intro meeting, unclear laundry duties) and computer delays are common. Housekeeping and food are inconsistent - I saw a serious hygiene lapse, found mousetraps in a room, and meals were sometimes cold or rubbery, so I had to bring supplies on occasion. It's expensive; overall care can be very good but quality varies a lot, so visit and ask about staffing and cleanliness before deciding.

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    Amenities

    4.30 · 76 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.9
    • Meals

      2.9
    • Amenities

      4.1
    • Value

      1.5

    Location

    Map showing location of St. Ann's Home at St. Ann's Community

    About St. Ann's Home at St. Ann's Community

    St. Ann's Home at St. Ann's Community sits in Rochester, NY, on a well-kept campus across from Rochester General Hospital, and offers a wide range of senior living options, including independent living, assisted living, memory care, hospice care, nursing home care, adult day services, and rehabilitation services, so folks can stay in the same community if their needs change, and the place is pet-friendly, which a lot of people appreciate. St. Ann's Home provides one- and two-bedroom rental apartments with private rooms, modern baths with safety bars and roll-in showers, kitchenettes with fridges and sinks, and lots of natural light from large windows, and the apartments come with beds, dressers, and storage for personal belongings, so daily life feels comfortable, and you don't have to worry about housekeeping, laundry, or maintenance, since staff take care of all that regularly, making it easier to enjoy the day. The community places a high value on safety, with 24-hour security, emergency response systems, call buttons in rooms, and fire detection systems, so residents and families can feel secure, and there's always someone nearby for help if needed.

    Assisted living services at St. Ann's include help with bathing, dressing, meals, and medicine, with staff like registered nurses, aides, pharmacists, and therapy specialists on site around the clock, and folks who need more support can get Enhanced Assisted Living, which is certified by New York State, so they don't have to move if their care needs increase. Memory care at St. Ann's is designed to help people living with Alzheimer's or other dementias, in settings that are simple to navigate and meant to reduce confusion or wandering, and there's a dedicated activities coordinator who organizes daily events, crafts, and social activities, along with wellness programming and access to a fitness center, pool, walking paths, arts and crafts rooms, beauty shop, and a bistro for casual dining. The community also has a library with free Internet, fireside lounges, garden rooms, and community spaces for visitors and family meals, so folks can stay connected and active.

    When someone needs specialized care, St. Ann's Home provides rehabilitation with physical, occupational, and speech therapy, wound care, and access to a team that includes nurse practitioners, internists, podiatrists, dentists, and more, while folks in the Leo Center for Caring receive hospice care with support from medical and pastoral teams. There's a chapel for worship and fellowship, a business office, and volunteer opportunities for those who want to stay engaged, plus adult day services with accessible restrooms and bright, well-lit spaces for those visiting during the day.

    St. Ann's Home offers transportation for medical appointments and group outings, has personal laundry and weekly housekeeping, provides medication management, serves meals in a restaurant-style dining room with big windows, and keeps life comfortable and engaging with lounges that look out on scenic views, TVs in common rooms, and simple, private spaces where residents and family can spend time together. The campus has a strong sense of welcoming and is run by a philosophy focused on person-centered care, with attention to both health and comfort.

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