Overall sentiment about The Addison of Park Crescent is mixed but leans strongly positive with frequent praise concentrated on staff, dining, activities and community atmosphere. Across many reviews the most commonly cited strengths are the caring, compassionate staff and proactive leadership. Reviewers repeatedly describe staff as patient, attentive, knowledgeable and passionate about resident well-being; many families specifically name team members and describe a ‘‘family-like’’ environment. Multiple reviewers highlight strong admissions support, accommodating staff, timely communication and an administration that emphasizes resident quality of life. These strengths translate to many families feeling their loved ones are happy and well cared-for.
Dining and activities are prominent positive themes. Numerous reviewers praise chef-prepared meals, alternative menu choices, well-executed dining service, memorable desserts and excellent soups. Meal delivery to rooms and individualized orders are noted. Activity programming is diverse and well-attended — WII bowling leagues, bingo, holiday-themed events, outings, preschool visits and other intergenerational events are frequently mentioned. The community is described as socially engaging, with residents forming friendships and participating in frequent events that support independence and engagement.
The facility and amenities receive mostly favorable comments but also reveal variability. Many accounts describe a light, airy and well-appointed building, attractive villa/apartment layouts, convenient amenities (exercise room, washer/dryer access, nice dining room) and a pleasant park/lake setting with wildlife. Maintenance responsiveness for minor repairs and thoroughly staged events is also noted. However, several reviews call out older or worn areas: rippling rugs, cheap flooring, moldy odors, flies and unclean bathrooms were reported in specific units or hallways. These descriptions suggest the campus contains both well-maintained, attractive common areas and pockets that need deeper attention — the resident experience may depend on building section or unit allocation.
Care quality and safety show a concerning split in reviewer experience. While many families praise high-quality, attentive care and pill-reminder/medication services, others report significant lapses: aides allegedly sleeping on duty, risk of expired medications, inadequate emergency response (including an incident where a wandering resident was reportedly not found or assisted), and reports of missing desk staff during critical moments. There are also serious security-related comments including alleged break-ins and wandering into traffic. These safety and care inconsistencies are among the most consequential negative themes and merit urgent attention from management.
Several reviews describe troubling staff behaviors and management communication problems. Reports range from staff smoking inside the facility and cigarette butts found in the kitchen sink to allegations of dishonesty, blame-shifting and deceptive fee or security-deposit information. While a number of reviewers explicitly praise recent leadership and note improvements, these negative reports suggest inconsistent enforcement of policies, variable staff training/adherence and localized lapses in administrative oversight.
In summary, The Addison of Park Crescent presents as a community with many real strengths: engaged and compassionate staff, strong programming, appealing dining, and a warm, family-like culture that makes many residents and families highly satisfied. At the same time, reviews reveal notable variability — in facility condition, housekeeping, food consistency, medication handling and especially safety/security and staff accountability. The most critical patterns to address are the safety/response incidents, smoking inside the building, reports of aides sleeping and any medication management lapses; these items contrast sharply with otherwise strong caregiving testimonials and should be prioritized to make the overall resident experience reliably excellent. Prospective residents and families should tour multiple areas of the campus, ask specific questions about medication policies, staffing ratios, security measures, smoking policy enforcement and recent corrective actions taken by leadership to resolve the concerns cited by reviewers.
