Overall sentiment from these reviews is strongly negative with recurring, severe concerns about cleanliness, staffing, safety, and management at Wedgewood Rehab and Nursing Center. Multiple reviewers describe pervasive putrid and urine odors, filthy floors and bathrooms, soiled bedding and chux pads, dirty laundry and dishes in hallways, and unsanitary kitchen conditions (including reports of expired or moldy food). These environmental issues are presented not as isolated incidents but as ongoing, facility-wide problems that negatively affect resident comfort, dignity, and health.
Staffing and care quality emerge as central themes. Reviews repeatedly cite chronic understaffing, high staff turnover, and inattentive or distracted staff — examples include long call-light waits (10–20 minutes or longer), nurses not rounding every two hours, staff absorbed by phones, and only one nurse or aide present at times. The understaffing is linked to neglectful care outcomes such as delayed assistance, residents crying for help, force-feeding, being left in soiled bedding, and reports of bedsores, pneumonia, and delayed emergency transfers. Several reviewers described medication problems (delays, medications left on the floor and not re-administered) and alleged wrongful or incorrect handling of medical needs, which heightens safety concerns.
Behavioral issues and allegations of abuse, harassment, and unprofessional conduct are frequently reported. Reviewers recount rude or abusive interactions, staff yelling at residents (including at hard-of-hearing individuals), harassment of visitors, discriminatory behavior, inappropriate financial questioning, and instances described as elder abuse. Some allegations are particularly serious — HIPAA/privacy breaches, staff sleeping on the job, alleged substance use during breaks, and reports of staff being dismissive or laughing when residents needed help. While other reviewers note compassionate and kind caregivers, the contrast points to significant inconsistency in staff behavior and professionalism.
Facility maintenance and safety problems are widely reported. Complaints include peeling walls, chipped tiles, falling ceilings, water stains, broken baseboards, broken soap dispensers, broken toilet paper holders, hanging air-conditioning units jury-rigged with wood and tape, and rooms that are warm due to nonworking AC. Shared and cramped rooms, poorly functioning televisions, broken wheelchairs, and poorly maintained beds contribute to an impression of a building in need of substantial repair or replacement. Several reviewers felt the facility appeared to be near-rebuild condition and suggested the environment itself posed health and safety risks.
Food, dining, and nutrition receive extensive criticism. Many reviewers described meals as poor in nutritional value — repetitive sandwiches and soups, cold dinners, leftovers, and even moldy or expired items. Reviewers worry residents are not being fed enough, that diet needs are not met, and that kitchen sanitation is inadequate. A number of families reported planning to report concerns to state agencies, citing both food safety and broader care deficiencies.
There is a notable and important pattern of mixed experiences: while many reviews are extremely negative, a subset of reviewers praise specific staff members and services. PT/OT and therapy staff are repeatedly singled out as "fantastic" or excellent. Some nurses, social workers, and CNAs are described as compassionate, welcoming, and attentive, and a few reviewers reported clean, orderly rooms and pleasant visits. Activities are described as available, though minimal and simple, and some residents and visitors had positive impressions of staff warmth.
Management, communication, and administrative issues recur as well. Reviewers report poor communication about care plans, conflicting or false information from staff, wrongful ER placements, missing medications or delayed transfers of medical records, and a perceived lack of responsiveness from leadership. Allegations of unfair firings, a mean director of nursing (DON), and poor handling of complaints or incidents exacerbate concerns that systemic issues are not being addressed. Several reviews mention intentions to involve state regulators or that state inspection involvement was threatened or sought.
In summary, the dominant themes are serious and recurring: pervasive cleanliness and odor problems; understaffing linked to neglect, delayed response times, and safety incidents; frequent reports of rude or abusive staff conduct; broken and poorly maintained facilities and equipment; and inadequate food and kitchen hygiene. These are contrasted by pockets of positive feedback, notably for therapy staff and individual caregivers who provide compassionate care. The pattern indicates inconsistent care quality — some residents receive good personal attention and effective therapy, but many reviews report conditions and incidents that suggest systemic failures in staffing, maintenance, food safety, and management oversight. Prospective residents and families should weigh these mixed accounts carefully, consider recent inspection reports and licensing history, and if possible visit in person to assess current conditions and speak directly with leadership about staffing levels, infection control, maintenance plans, and complaint resolution before making placement decisions.
