Overall sentiment from the reviews is positive, with repeated emphasis on cleanliness, recent renovations, a calm/homey atmosphere, and generally strong caregiving staff. Multiple reviewers highlight that the facility is neat, spotless, and free of odors, with an immaculate kitchen, clean bathrooms, and tidy resident rooms. The property itself is described as well maintained: newly painted, with new flooring and other visible updates such as a new front porch and improved dining area. The location on a dead-end street plus bird feeders and sightings of deer contribute to a peaceful, attractive environment that residents and families appreciate.
Care quality and staff performance are prominent themes. Many reviews call out staff as friendly, helpful, knowledgeable, prompt, and in several instances outstanding or amazing. There are specific mentions of residents being happy and families being satisfied with the level of attention provided. However, a pattern of mixed signals appears in some summaries: while a majority of comments praise staff, a minority note that some employees are less amicable. This inconsistency suggests that, although staffing is a strong point overall, there may be variability in individual caregivers or shifts that management should monitor and address.
Facilities and rooms receive largely favorable remarks. Rooms are described as adequate and made more comfortable by practical features like window screens and thermostats. Several updates to rooms and common areas have been implemented (new paint, carpets, fixtures), and reviewers explicitly note that new owners have invested time and effort into facility improvements. At the same time, reviewers mention that rooms are not very large, even if they feel reasonably spacious, so prospective residents should be aware of modest room sizes. A specific infrastructure concern repeatedly mentioned is low-height toilets that require extenders; this presents a functional and potential safety issue for mobility-impaired residents and is an area for improvement. There are also reports that some residents may share restrooms, which could affect privacy and comfort for certain individuals.
Dining and activities are described positively. Homemade meals and the availability of special-diet catering are cited as strengths, and the dining area has been improved as part of recent renovations. Activities programming looks active and varied, with at least two planned daily activities, strong group activities, and regular community trips that promote engagement and social interaction. This active programming, combined with good community integration, is a clear contributor to resident satisfaction.
Practical amenities and access are mentioned favorably as well. The presence of sidewalks around the building supports safe mobility outdoors, and an inexpensive local bus service ($1.50) increases access to the wider community. The calm setting on a dead-end street is repeatedly noted as enhancing the residential atmosphere.
In summary, The Cloisters tends to be perceived as a clean, well-maintained, and homey facility with active programming, good dining options, and generally excellent staff responsiveness. Recent renovations and visible investments by new ownership are viewed positively and have improved common spaces and resident rooms. Key areas for attention are staff consistency (to reduce reports of less amicable personnel), bathroom fixture upgrades—particularly replacing or raising low toilets—and clarity or improvements around restroom privacy where shared bathrooms are present. For families and prospective residents, the strongest selling points are the facility’s cleanliness, ongoing improvements, engaged activities, and the many favorable comments about caring staff; the main practical considerations are room size and bathroom configuration/fixtures.
