Hill Haven

    1550 Empire Blvd, Webster, NY, 14580
    2.0 · 37 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Nightmarish neglect, filth, medication errors

    I placed a family member here and it was a nightmare. Management and nursing were incompetent and indifferent - chronic neglect (slow or no call-bell response, ignored doctor calls, refusal of basic care), medication errors, filthy rooms and urine smell, missing/pilfered personal items, rude staff and safety/privacy scares. Communication was terrible (botched death notification, disorganized discharge) and they repeatedly made a bad situation worse. The only positives were outstanding therapists, a caring day shift and engaging activities/therapy that helped rehab. I was appalled - avoid this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    1.97 · 37 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.3
    • Staff

      1.5
    • Meals

      1.4
    • Amenities

      2.0
    • Value

      2.0

    Location

    Map showing location of Hill Haven

    About Hill Haven

    Hill Haven is a senior living community in Webster, NY that's been part of the area for over 40 years, first as Hill Haven Nursing Home and then as Hill Haven Rehabilitation and Transitional Care Center, and now the property's being changed into over 100 market-rate apartments called Empire Boulevard Estate, with work planned to finish by summer 2025. The new apartments will come as one-, two-, and three-bedroom units, some with cathedral ceilings and nice views of the Rochester skyline, with prices for two bedrooms around $2,000 a month and one bedrooms in the upper $1,800s, plus every apartment will have washers and dryers, wood cabinets, and Corian countertops, and about half a dozen will be ADA accessible. The property has two buildings-a four-story and a two-story-with interior demolition done and further renovation underway, and the plan includes 230 parking spaces, which is more than required, with 25% of those spaces covered. The old nursing home's being updated to offer a modern, environmentally sound design focused on sustainability, and the ownership, DCI Property Group, aims to give middle-income tenants a comfortable, community-centered place to live while helping people stay connected through activities and programs. Back when the facility still had residents, Hill Haven offered private and semi-private rooms, consistent care staff assignments for building trusting relationships, tailored assisted living plans, help with daily needs like dressing and bathing, meals planned by registered dietitians, skilled nursing and rehabilitation services, social workers for transition help, and clinical coordination with Rochester Regional Health, especially for seniors with Alzheimer's and other health concerns. The property was licensed for up to 288 beds and during the pandemic had the highest number of COVID-related deaths in Monroe County, with 67 deaths linked there, and even though Hill Haven had a quality-of-care rating well above average, its health inspection and Medicare ratings were below average. The New York State Department of Health approved the closure plan, and the place has been empty since 2021, with applications for the new apartments likely opening in spring 2025, so prospective residents can expect modern amenities and a place shaped for community needs, built on a site with a long local history.

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