Overall sentiment across the reviews for CareCore at Westmoreland is highly mixed, with a clear and repeated split between strong praise for frontline staff, therapy, and activities programs and serious concerns about facility condition, safety, administration, and care consistency. Many reviewers emphasize that individual caregivers, nurses, and specific teams are compassionate, attentive, and go “above and beyond.” Multiple families named and thanked particular staff members (nurses and aides) for empathetic care, and reviewers frequently highlight the activities department and therapy/rehab as major strengths. Admissions staff, front-desk personnel, and hospice/social work support were also positively noted in many accounts. In these positive reports residents were comfortable, engaged, and families felt reassured about day-to-day care and social programming.
However, a substantial portion of reviews raise severe and recurring concerns. The physical plant and cleanliness are commonly criticized: reviewers describe falling drywall, patched holes, rusty features, stained and falling ceiling tiles, and instances of filth in rooms and hallways (including at least one mention of blood on the floor). Odors such as strong urine smell are reported in some wings, and reviewers describe a general impression of parts of the building being dark, run-down, or depressing. Several reviewers noted improvements or remodeling in some areas, suggesting condition may vary by wing or over time, but disrepair is a consistent theme in negative comments.
Care quality and safety present a mixed but worrying picture. While many staff members are praised for compassionate nursing and attentive care, other reviews allege neglectful behavior: long call-light response times, residents left in dining rooms for hours, staff telling residents to urinate in their clothes and cleaning them later, and a number of medication administration problems (wrong medications, missed or delayed doses). A few reviewers reported harm significant enough to require additional medical intervention; one review called for regulatory or legal action. These accounts suggest inconsistent standards across shifts and units — some reviews singled out particularly excellent night-shift or specific nurses, while others describe day-shift or certain units as understaffed and inattentive.
Management, staffing levels, and operations are recurring concerns tied to many negative experiences. Numerous reviewers blame upper administration for not addressing staffing shortages or maintenance, and describe budget cuts affecting kitchen and care staffing. Understaffing is cited across roles (STNAs, nursing, kitchen), leading to service gaps: cold or poor-quality food, frequent shortages of items, delayed responses to resident needs, and unmet social worker duties. Several reviews describe dismissive or poorly communicative administrative staff and lost paperwork (discharge papers, medication lists). There are also serious allegations of financial exploitation by staff in at least one report. These systemic complaints point to operational and oversight weaknesses rather than isolated caregiver failings.
Dining and nutrition feedback is polarized but leans negative in many reviews: food described as awful, often served cold, with frequent shortages and a dietary manager criticized. Conversely, some reviewers appreciated quick lunch service during visits and reported that dietary needs were met in certain instances. Activities and therapy are consistently among the most positive aspects — multiple reviewers applaud the variety and execution of social programming, bingo, birthday events, and strong rehabilitation outcomes.
A notable pattern is variability: care and conditions appear to differ substantially by unit, wing, and time (shift-to-shift). Several reviewers report that one wing was clean and professional while another was rundown and smelled, and some families reported that the facility had improved after remodeling. This variability means potential residents and families may have divergent experiences depending on placement, staffing at the time, and which teams are on duty.
In summary, CareCore at Westmoreland receives frequent praise for individual caregivers, activities, and therapy programs, and some reviewers found the campus attractive and the admission process smooth. At the same time, there are consistent, serious complaints about building maintenance, cleanliness, medication safety, neglectful practices, understaffing, management responsiveness, and dining quality. These patterns suggest strong frontline employees doing good work but systemic administration and infrastructure problems that have, in multiple reports, led to compromised care and safety. Prospective families should weigh the clear strengths in therapy and compassionate staff against the documented concerns about safety, consistency, and facility condition, and should ask specific questions about the unit, staffing levels, recent inspections, and remediation of maintenance and medication-safety issues before choosing this facility.
