Overall sentiment across the provided reviews is highly polarized: a number of reviewers describe warm, attentive staff, strong therapy and nursing care, and satisfactory food and admissions support, while other reviewers report severe neglect, unsanitary conditions, and serious safety and legal concerns. The pattern is not uniform — multiple firsthand accounts both praise individual employees and allege systemic failures. Because of the contrast, the aggregated impression is that experiences at Astoria Place Of Cincinnati may vary considerably depending on time, staff on duty, or specific units/residents.
Care quality and resident safety are the most consequential themes. Positive accounts describe attentive nursing and aides who provide individualized care, good therapy services, successful rehab experiences, and nurses who go above and beyond for residents. Conversely, several reviews allege grave deficiencies: residents reportedly not showered, left in soiled diapers, beds described as filthy, and claims of bedsores “to the bone.” There are also allegations of medication problems — both missed medications and a reported incident of overmedication with lithium that was described as life-threatening. Reports of patients falling more than once and at least one emergency removal amplify concerns about safety. Because multiple reviewers mention severe outcomes (including death in one summary) and that formal complaints were filed with the local Health Department and the Attorney General, the accounts alleging medical neglect and safety lapses should be treated as serious and warrant independent verification.
Staff behavior and management receive mixed reviews. Several employees and individuals are singled out for praise — the admitting team (Misty and Stevie) is described as outstanding, and a staff member named Georgie is noted for kindness and going above and beyond. Many reviewers say nursing staff, therapy teams, and aides provided excellent, trustworthy care and that the facility can be welcoming to families. On the other hand, there are repeated allegations of staff theft (clothing and finances), insincerity, and mistreatment by upper management toward staff. Multiple comments point to under-staffing, especially at night (“skeleton crew”), which reviewers link to poor care, slow or non-existent responses, and inadequate supervision.
Facility cleanliness and physical environment are another area of clear division. Some reviewers note clean rooms, quiet halls, and an otherwise positive atmosphere, while many others describe filthy conditions throughout the facility: dirty bathrooms and floors, dirt under nails, matted hair, leaking AC units, and rooms that are “not well kept.” A few reviews characterize the environment as bare or correctional-facility like, suggesting the building lacks comforting or homelike touches. Several reviewers say the building is cosmetically dated and needs updates, even if care quality can offset aesthetics for some families.
Dining, therapy, and activities also show mixed feedback. Several reviews praise the food and cooks (“cooks got it going on”), say needs were met, and confirm that therapy was effective. By contrast, other reviewers complain of minimal or poor breakfasts and inedible food. Some families praise therapy and successful rehab, while others say promised rehab or 24-hour care was not provided or could not be substantiated.
Communication, privacy, and administrative concerns appear repeatedly. Many reviewers report poor communication from staff and a lack of updates to families; a recurring complaint is that phones are not answered or access is restricted, with some commenters saying phones were turned off. Privacy concerns are raised by at least one reviewer alleging photos were taken inside the facility. Billing and administration also draw criticism: reports of unreliable billing, unpaid bills, and other financial irregularities accompany the allegations of theft. Several reviewers explicitly state they filed complaints with regulatory authorities.
Taken together, the reviews suggest the facility has strengths anchored in specific staff members, admissions processes, and therapy services that yield positive outcomes in many cases. However, there are multiple, serious negative reports — including allegations of neglect, unsanitary conditions, medication errors, theft, and management/staffing problems — that are repeated across different reviews. These conflicting patterns suggest variability in care and oversight. Any family considering this facility should weigh the positive accounts about individual caregivers and therapy outcomes against the serious allegations that have prompted regulatory complaints. Prospective residents and families would be well advised to visit in person, inspect cleanliness and unit staffing during different shifts (including nights), ask for documentation of care plans and medication administration, request references from current families, and confirm the facility’s response to past regulatory complaints before making a placement decision.
