Overall sentiment about Delhi Post Acute is strongly mixed, with a pronounced polarization across reviewers. A substantial portion of reviewers praise the facility for its compassionate, professional staff, strong therapy and skilled nursing teams, attractive grounds, and a welcoming, home-like atmosphere. These positive reviews frequently mention attentive caregivers, a team-oriented culture, clean and bright rooms, varied activities, and improvements to food offerings under new kitchen leadership. Several family members report good short-term outcomes after rehab stays and emphasize that the staff provided emotional support and helped reduce residents’ loneliness.
Counterbalancing those positive accounts are numerous and serious negative reports that focus on cleanliness, basic care quality, and administration responsiveness. Multiple reviewers describe persistent foul odors (notably urine smell), visible soiling, evidence of pests/bugs, and poor housekeeping practices such as unwashed linens and dirty cleaning tools. These facility cleanliness complaints are often tied to broader care concerns—residents allegedly being neglected for clinical needs (missed blood sugar checks, inadequate monitoring that could increase seizure risk), call lights unanswered, and understaffing or inconsistent staff assignments that create gaps in supervision. Some reviewers allege theft of valuables, tampering with cameras, and even neglect contributing to severe outcomes. These are serious claims that recur with enough frequency to be a clear pattern of concern for potential residents and families.
Staff performance is a major theme with wide variance: many reviewers describe staff as kind, professional, well-trained, and responsive—especially therapy teams and certain nurses—while others report rude, untrained, or indifferent aides and nurses who fail to meet basic care tasks. This mix suggests variability by unit, shift, or time period. Several reviewers specifically note that some improvements occurred after changes in leadership or chef, indicating that management decisions can materially affect resident experience. Nonetheless, a number of reviewers point to administration and specific leaders (case managers, DON/ADON, administrator) as being unresponsive, failing to return calls, or unwilling to address complaints; others, in contrast, praise timely management responses. Again, this inconsistency is a recurring pattern.
Dining and dietary accommodations are similarly split: positive comments praise food variety, hospital-style meals, and recent improvements under a new chef, while negative accounts report cold or microwaved meals, lack of diabetic menu options, and the kitchen being unable to accommodate special diets. For families with specific nutritional needs for residents (e.g., diabetes), these food-service inconsistencies are a notable practical concern.
Several safety and legal-type red flags appear in the reviews: reports of camera tampering and theft, alleged racism or discriminatory treatment, and extreme claims including neglect leading to death or a family member being prevented from accompanying a resident to hospital care due to visitation policy. These items, while not universally reported, are particularly alarming and should prompt follow-up and verification for anyone considering placement. Many reviewers explicitly call for management changes or even closure/remodeling of parts of the facility, while others applaud the remodeling progress and improved communication during renovations.
In short, Delhi Post Acute presents as a facility with strong strengths in therapy, short-term rehab, and with many genuinely caring staff and pleasant outdoor amenities, but also with repeated and serious complaints about housekeeping, basic nursing care consistency, communication, and safety/security issues. The most consistent pattern is variability: experiences appear to depend heavily on timing, specific units or staff on duty, and possibly management changes. Families considering this facility should seek up-to-date, specific information: tour multiple wings, ask about housekeeping and pest control measures, review incident reporting and theft/security protocols, verify staffing levels and nurse-to-resident ratios for relevant shifts, inquire how dietary needs (especially for diabetics) are met, and request examples of how leadership responds to and resolves complaints. Contacting recent residents’ families and checking state inspection reports and complaint histories would help corroborate the recurring issues and the positive improvements reported by others.
