Overall sentiment across these reviews is highly polarized: a substantial number of families and residents describe Home At Taylor's Pointe as a clean, welcoming, and well-staffed facility with caring front-line employees and an excellent therapy program, while an equally significant set of reviews report serious lapses in medical care, hygiene, staffing, communication and management. The pattern is not uniform — many reviewers praise specific staff members, new management, therapy teams, and the facility’s appearance; others recount alarming neglect, safety failures, and regulatory problems.
Care quality and medical safety: Multiple reviews document troubling failures in clinical care. Reported issues include outright refusal or delay of medications (including denial of heart or diabetic meds until the next morning and evening meds delayed until 1:00 a.m.), removal of bandages without gloves, delayed diagnostic testing (a bladder test delayed by 1.5 weeks), poor wound care and development of bed sores, and at least one report of a resident left unresponsive and later dying. There are also accounts of nurses and hospice caregivers being unable to access patients because staff were not present or because they were locked out. Conversely, several reviewers describe excellent nursing and therapy — notably successful rehab transfers and positive PT outcomes — showing that clinical experience appears inconsistent and highly variable by shift, unit, or individual staff members.
Staffing, responsiveness and behavior: Understaffing is a recurring theme, often paired with reports of inattentive or unprofessional behavior (staff sleeping on duty, aides sitting on phones, not doing rounds). Many accounts emphasize a strong day-shift or certain aides who are “wonderful,” while nighttime crews and weekend staff are criticized for causing fear and providing poor care. Communication failures are frequent: unanswered phone calls, reception desk unmanned, and families unable to reach staff. There are reports of rude or disrespectful employees, HR unprofessionalism, restrictions on family calls, and at least one allegation of racial slurs. However, multiple reviews also highlight staff who are compassionate, go out of their way, and create a supportive environment for residents and families.
Facility cleanliness and environment: Review content is split. Numerous reviewers praise the facility as very clean, well-maintained, with pleasant smells and a resort-like atmosphere. Others report unhygienic smells, dirty hallways and common areas, spoiled food found with clothing, missing gowns, and lapses in laundry service. This contradiction suggests inconsistency in housekeeping practices or variable maintenance between wings or shifts.
Operations, administration and policy concerns: Several reviews raise concerns about administrative practices. Allegations include a profit-driven or lazy administration, lack of transparency, confusing or unexpected billing (including an unexpected $5,000 charge), and reports that hospice providers were restricted or residents were forced to change hospice agencies—claims that one reviewer labeled as possibly violating Medicare guidelines. There are also reports of regulatory involvement: Ohio Department of Health findings and callers contacting the Board of Health, indicating that some complaints reached external oversight bodies. Positive comments exist about new management making sincere improvements, and some families explicitly praised administrative staff for being helpful during stressful times.
Dining, laundry and daily living supports: Multiple reviewers praise the food and dining in some accounts, while others reported old food, no food provided to a patient, or food/objects soiled into clothing. Laundry and property issues surfaced repeatedly — gowns disappearing, dirty clothes returned, and spoiled items found in garments — which combined with hygiene complaints create concern about day-to-day personal-care operations.
Safety, security and family experience: Numerous safety concerns appear: residents left unattended, allowed to leave unsupervised, aides unable to secure beds, staff locking out other staff, and calls unanswered. Families describe feeling misled by the facility’s outward appearance versus internal realities. At the same time, many families report feeling safe and grateful for the sense of community, family-like environment, and staff who provide reassurance and peace of mind.
Notable patterns and practical implications: The reviews collectively suggest a facility with real strengths (caring individual staff, strong therapy programs, attractive facility and activities) that are undermined in many cases by systemic problems: inconsistent staffing (worse nights/weekends), lapses in clinical hygiene and medication administration, poor communication, and administrative/policy issues that can directly affect resident safety and rights. The presence of regulatory findings and direct reports of neglect, discriminatory behavior, and billing surprises should be taken seriously. Equally, recent positive comments about new management and marked improvements in some residents after transfer to other facilities imply that care quality may be changing over time or variable by unit.
Conclusion: The aggregate picture is one of high variability — positive experiences are common and often highlighted, but the frequency and severity of negative reports (medical neglect, hygiene breaches, safety lapses, and administrative/communication failures) create substantial concern. Prospective families should probe specific operational areas before choosing this facility: ask about staffing ratios by shift, medication administration protocols, infection-control policies (PPE and hand hygiene), hospice and vendor policies, recent health department citations and remediation, laundry/property procedures, and billing practices. In-person visits at different times (day, evening, weekend) and direct conversations with current residents and families will likely provide the clearest sense of consistency and safety at Home At Taylor's Pointe.
