Overview and general sentiment: The reviews for Indianspring Skilled Nursing Facility are highly polarized, with two distinct and recurring themes. On one side, a substantial portion of reviewers praise the rehabilitation services, therapy teams, some nurses and aides, and the facility's physical appearance. These reviewers describe phenomenal physical therapy and occupational therapy that produced meaningful gains—residents learning skills, improving mobility, and walking again. They commend specific staff and leaders (for example, admissions staff such as Kaycee and a named Director of Admissions, therapists like Liz and Kari, and several aides and nurses) for compassionate, attentive care, strong communication (including effective use of FaceTime/Skype during COVID), and smooth transitions from hospital to facility. Many note a modern, clean, and attractive building with pleasant common areas, comfortable rooms, an engaged activities program, and a dining program that some call the best in town.
Conversely, a large set of reviews report significant and sometimes severe problems related to nursing care, safety, and management. The most alarming claims include neglectful care (residents left soiled in urine or feces), bed sores and wounds not properly assessed or treated, missed incision checks followed by infection and emergency-room transfers, medication errors and delays, and chronic understaffing that produces long call-light response times and unattended falls. Some reviewers allege extreme outcomes including malnutrition or starvation and reference a coroner’s report and potential criminal neglect—these are serious allegations raised repeatedly in the review set. Multiple families report after-hours staffing gaps, inconsistent availability of physicians or physician assistants, and poor continuity of clinical oversight.
Care quality and clinical operations: The strongest, most consistent positive is the therapy department—many families credit the PT/OT teams with dramatic functional improvements and speak to therapists' skill, dedication, and teaching. By contrast, nursing and aide care is described as inconsistent: while some aides and nurses are called “attentive,” “kind,” and “top notch,” other reports describe laziness, rudeness, neglect, and outright unprofessional behavior. Medication management, wound care, and routine clinical monitoring emerge as problem areas in multiple reviews: tardy or missed medications, failure to follow physician directives for pain meds, inconsistently timed medications, and nurses who are described as inattentive or unavailable. Several families recount infections and emergency care resulting from missed clinical signs (e.g., incision checks), and some cite serious wound deterioration including pressure injuries on sacrum and heels.
Staffing, safety, and accountability: Understaffing and shift-to-shift inconsistency is a dominant theme tied to nearly all operational concerns. Reviews commonly link slow or nonexistent response to call lights, missed bathing or linen changes, dirty rooms or dishes, and residents left on the floor to insufficient staffing levels. After-hours gaps and lack of an accessible on-call clinician are repeatedly noted. In addition to tactical staffing problems, many reviewers describe poor management accountability: slow or inadequate responses from administration, billing and insurance disputes, alleged misuse of funding, and even accusations of organizational corruption or attempts to restrict families from moving residents out. Some reviews accuse staff or management of discriminatory behavior and unprofessional conduct by social workers or administrators.
Facility, cleanliness, and meals: The physical facility itself receives mixed but generally positive comments—many reviewers highlight a newer, bright, well-kept building and nicely furnished rooms. However, countervailing reports note foul odors on parts of the campus (commonly the first floor), unclean dishes, soiled linens, and inconsistent housekeeping. Dining also divides reviewers: several praise a strong chef and enjoyable meals, while others complain of cold food, tiny portions, salty/greasy options, or insufficient nutrition that allegedly contributed to high blood sugars or weight/nutrition problems. Food quality appears to vary by shift and reviewer expectations.
Activities and family communication: The activities program and Activity Director receive repeated praise for engaging programming, personal attention, and creative communication efforts during COVID (arranging FaceTime calls, for example). Where communication is cited as a positive, staff are described as informative and accommodating. Where it fails, families complain of poor updates, difficulty obtaining clinical information, unreturned calls, and front-desk or administrative staff who are unhelpful or rude. COVID-era restrictions added stress in some accounts, and several families wanted more proactive caregiver-to-family communication.
Notable patterns, risks, and recommendations for prospective families or oversight bodies: The reviews show a consistent pattern of variability—excellent rehab outcomes and several caring individuals coexist with recurring operational failings that, according to some reviewers, have led to harm. The most serious claims (malnutrition, starvation, coroner referenced gross neglect, deaths) demand careful verification by regulators and prospective families; these are beyond typical complaints and indicate potential systemic failures if substantiated. Common, verifiable operational issues—understaffing, delayed meds, wound-care lapses, and poor after-hours coverage—are well documented across many reviews and should be primary concerns for anyone considering placement.
If evaluating this facility in person or as a family decision-maker, focus on direct verification of staffing levels, wound- and medication-management protocols, after-hours physician coverage, call-light response times, and infection-control measures. Ask for specific examples of how the facility prevents pressure injuries, tracks medication administration times, and communicates clinical changes to families. Speak with the therapy department separately to confirm the rehab plan and outcomes, and request references from recent families who used the facility for similar needs. Monitor billing practices closely and obtain written explanations for any charges or insurance denials. Finally, consider unannounced visits, ask to review recent inspection or health-department reports, and make a contingency plan for rapid transfer should care decline.
Bottom line: Indianspring demonstrates clear strengths in therapy/rehab, some compassionate staff members, and an attractive facility environment, and many families report positive outcomes and supportive experiences. However, there is a large and consistent body of reviews describing serious failures in nursing care, safety, medication and wound management, and administrative accountability—some alleging severe neglect and even death. The reviews indicate that experience at this facility can range from excellent to dangerous depending on staffing, shift, and management responsiveness. Prospective families should weigh the strong rehab reputation against the documented clinical and operational risks, perform thorough due diligence, and maintain active oversight if choosing this facility for a loved one.
