Overall impression: Reviews for Ohio Living Llanfair are highly mixed, with strong polarization between very positive experiences and very negative ones. Many reviewers describe the campus as attractive, clean, and well-maintained with helpful amenities and social programming, and they praise individual staff, therapy services, memory care and hospice teams. At the same time a substantial number of reviews describe serious medical and operational failures — missed medications, poor wound care, neglect, and unresponsive leadership — which have led some families to characterize their experiences as unsafe or unacceptable. The result is a facility that appears to deliver excellent care and community to some residents while falling short for others; the variance seems to cluster around staffing consistency, unit-level management, and the particular caregivers assigned.
Staff and caregiving: Staff receive very mixed evaluations. Numerous reviews highlight compassionate, attentive, long-tenured caregivers, nurses, and therapists who made residents feel safe and supported — with specific praise for certain named nurses and for strong PT/OT performance. Similarly, many families describe aides and dining staff as friendly and attentive. Conversely, frequent reports cite high turnover, short staffing, inexperienced or uneducated caregivers, and rude or demeaning attitudes. These negative reports include missed medications, ignored call buttons, long response times, language barriers on night shifts, and mistakes with medications and documentation. Several reviewers recount severe adverse outcomes (bedsores, weight loss, falls, discharge mistakes) that point to systemic nursing and supervision problems in some units or shifts.
Medical care, rehabilitation, memory care, hospice: Therapy services (PT/OT) are often singled out for positive performance, and several reviews describe the rehab unit and hospice care as excellent, compassionate, and effective. Memory care also receives praise in multiple comments for purposeful programming and compassionate staff. However, there are repeated concerns about nursing coverage, medication management, discharge planning, and follow-through by social work or case management. Reports include delayed physician visits, incomplete medication dispensing, quick or impersonal final billing after death, and situations where families felt clinicians missed basic issues. This mixed pattern indicates that clinical strength exists in parts of the campus but that reliable, consistent nursing oversight is an area of recurring complaint.
Dining and nutrition: Dining elicits some of the strongest divided feedback. Several residents applaud the dining experience, in-room meal delivery, two meals a day plus buffets, and friendly dining room staff who engage residents socially. Others report significant decline in food quality — describing processed, repetitive, and unappealing menus, weight loss, and lack of senior-appropriate nutrition. Multiple reviewers note the absence of a nutritionist and a one-size-fits-all approach to meals. There are also isolated allegations of food being mishandled or taken by staff. The dining experience appears inconsistent across time and units; prospective residents should investigate current menus and sample meals during a tour.
Facilities, amenities and activities: The physical campus receives consistently positive feedback. Reviewers commonly note attractive grounds, an arboretum, courtyard, chapel, salon, library, cafe-style spots, and mobility-friendly layouts. Many apartments are described as light, bright, freshly painted with new carpet, and reasonably sized with patios or walk-in closets, though a number of reviews say rooms are on the small side. Programming is a clear strength for many residents — bingo, trivia, brain games, arts, outings, social events, and peer onboarding are repeatedly mentioned. These elements contribute to a strong sense of community and social integration for residents who are able to participate.
Management, communication and administration: Management and communication are another polarized area. Positive comments reflect thoughtful, resourceful administration and responsive admissions/tour experiences. Negative comments are frequent and specific: nonresponsive leadership, blaming residents for problems, poor handling of complaints, inconsistent or outdated scheduling systems, lack of advance notifications, and billing or cost transparency issues. Several families reported feeling dismissed when raising safety or care concerns, and a few escalated complaints to state authorities. These managerial weaknesses appear to amplify clinical and operational problems when they occur.
Safety, reliability and patterns of concern: A recurring and serious theme in the negative reviews is compromised safety and reliability: incidents of falls allegedly related to early discharges, missed therapy or meds, development of pressure injuries, theft, and ignored emergency calls. These are not isolated single-word complaints but detailed narratives that suggest failures in basic caregiving processes for some residents. At the same time, other families report long, uneventful stays with excellent oversight. This contrast suggests variability that may depend on staffing levels, specific shifts (nights vs days), particular units (rehab vs long-term), or the management teams overseeing those areas.
Cost and value: Perceptions of cost vary. Some reviewers feel the pricing is reasonable and that Llanfair represents good value given services and the campus, while others strongly object to high out-of-pocket expenses, additional charges for advertised services, and perceived poor return on those costs. Complaints about unexpected bills and rapid finalization of charges after a resident’s death were particularly upsetting to those families.
What prospective residents and families should consider: Reviewers paint a picture of a facility with many attractive advantages — a beautiful campus, active social programming, strong therapy teams, and a cadre of compassionate staff — but also with notable operational and clinical risks tied to staffing consistency and leadership responsiveness. When evaluating Ohio Living Llanfair, prospective residents should (1) request recent and unit-specific staffing ratios and turnover data, (2) tour multiple care areas (independent living, rehab, memory care) on different days/times, (3) sample current meals and ask about nutrition services, (4) speak with families of current residents about recent clinical and managerial responsiveness, and (5) clarify billing practices and what services are included versus additional out-of-pocket charges.
Bottom line: The facility can offer a high-quality, engaging living environment for many residents, especially those who thrive with community activities and therapy services. However, there is a nontrivial set of reports describing serious lapses in nursing care, management responsiveness, and safety that require careful, up-front due diligence. The decision will hinge on current staffing stability, unit-level leadership, and whether the specific area a prospective resident will occupy demonstrates the positive practices many families praised.
