Overall sentiment in the reviews for The Glen is mixed but leans positive on several core dimensions: staff attitude, facility condition, dining, and available services. A large portion of reviewers praise the staff as courteous, kind, engaged and helpful, often naming specific employees and noting fast responses to incidents, proactive family communication, and regular care conferences. Many reviewers describe the facility as clean, well-kept, visually attractive and home-like, with pleasant public spaces (family gathering rooms, piano music, snack bar, movie room with popcorn). Dining receives frequent positive mention — described variously as very good to five-star, with generous portions and special meals (notably Thanksgiving). Multiple reviewers highlight the breadth of amenities and services on-site, including salon/barber services, coffee shop, studio apartments with kitchenettes, parking/park proximity, transportation, and on-site skilled nursing and therapy. Activity programming is described as broad and engaging in many accounts, with gardening, crafts, music, Happy Hour, baking, putt-putt and streaming entertainment cited repeatedly.
Despite many positive accounts, there are consistent and important negative themes that appear across a number of reviews, and these raise significant concerns. Several reviewers report serious lapses in clinical care: examples include failure to assist with feeding, catheter care problems leading to severe UTI, bedsores, dehydration requiring hospitalization, and residents becoming bedridden or incontinent under care. These accounts suggest inconsistent clinical standards for some residents and occasions. There are also starkly negative narratives alleging abusive or neglectful staff behavior and unsafe conditions; while these appear less frequent than positive reports, they are severe and drive strongly negative recommendations from those reviewers.
Management and administrative issues are a recurring complaint for some families. Problems reported include poor communication from administration, broken promises about room changes, being charged for unnecessary skilled nursing placements, failure to place residents on the promised rehab wing, and incomplete or cut-short planned rehab stays. A subset of reviewers cite staffing shortages, with allegations that management refused to utilize agency staff, leading to unacceptably high workloads for remaining staff. These operational problems are linked in several reviews to a reduction in outings and entertainment and to a more clinical, less interactive feel in some parts of the community (notably memory care). COVID-related dining and activity restrictions are also mentioned as negatively affecting resident engagement in certain time periods.
The rehabilitation and therapy offerings receive mixed but often favorable mentions: many reviewers praise productive physical therapy, on-site PT services, and successful respite or rehab outcomes. Conversely, some families report poor rehab experiences where promised therapy was not completed or expectations were unmet. This mixed pattern suggests variability in rehab quality or in how well individual care plans are executed.
In terms of logistics and value, reviewers comment on room availability and waitlist impacts, with a few noting comparable area pricing but others perceiving rooms as overpriced. Accessibility features (wheelchair-accessible bathrooms and exercise, spacious rooms) are noted positively. The overall pattern is one of a facility that for many residents provides friendly, attentive, and comprehensive services in an appealing environment, with strong food and amenity offerings and on-site clinical resources. However, the presence of multiple, specific reports of serious clinical lapses, allegations of neglect/abuse, administrative breaks in communication, and staffing shortfalls are notable negative signals. These contradictory experiences suggest that quality may vary by unit, shift, or individual staff assignments.
Bottom line: The Glen has many strengths — attentive and personable staff in many accounts, strong dining, good amenities, clean and attractive facilities, and integrated skilled nursing and therapy services — which lead many families to highly recommend it. At the same time, there are repeated, serious complaints regarding clinical care lapses, staffing problems, and administrative communication failures that cannot be ignored. Prospective residents and families should weigh both sets of experiences, confirm recent staffing and management practices, ask specific questions about clinical oversight and continuity of care, and follow up on placement, medication management and rehab plans when considering The Glen.
