Overall sentiment across the reviews for Rae-Ann Geneva Nursing and Rehabilitation is strongly positive with consistent praise for cleanliness, individualized care, and a caring staff culture. Multiple reviewers highlight that the facility is very clean, with well-documented care and a resident-focused environment. A recurring theme is attentive bedside care by aides and nurses who are described as knowledgeable, polite, and compassionate. Several reviewers explicitly appreciated that the facility does not rely on agency staff, indicating continuity and familiarity among employees. Many staff members are singled out by name (for example Mary Ann, Ashley, Maria, Leah, and others) as providing outstanding, above-and-beyond care.
Therapy services are specifically praised: reviewers report successful physical and occupational therapy outcomes, improved mood and recovery, and positive interpersonal interactions with therapy staff. Activities and social programming are another prominent strength — reviewers repeatedly mention a wide range of daily and entertaining activities that keep residents busy and engaged. The environment is described as family-like, welcoming to visitors, pet-friendly, and receptive to family input; some reviews also explicitly note veteran-friendly policies. Communication with families and quick responsiveness to requests are frequently noted, along with practical conveniences such as a human operator answering calls and an easy check-in process.
Facility features and operations earn high marks as well. Reviewers mention spacious living quarters, fresh linens, prompt resolution of issues, and attentive building maintenance and dining. Cleanliness is emphasized across many comments, and several reviews describe staff dedication, kindness, and genuine regard for residents’ wellbeing. The combination of strong clinical care, successful therapy, active programming, and warm interpersonal interactions forms the core of the overwhelmingly positive picture.
That said, a handful of significant concerns appear among the mostly positive reviews and should not be overlooked. There are isolated but serious complaints: one review describes a post-operative neglect incident where a resident was reportedly left sitting for hours and call buzzers went unanswered. Another reviewer reported condescending behavior from the social services director. Minor issues cited include an initial dusty mattress/linen incident (which a reviewer noted was addressed), occasional eye-rolling or negative staff attitudes observed by visitors, and mentions of staffing shortages and parking constraints. These items suggest some variability in experience depending on shift, unit, or individual staff member.
Taken together, the pattern is one of a facility that delivers high-quality, compassionate, and resident-centered care for most residents, with notable strengths in therapy, activities, cleanliness, and family communication. However, potential residents and families should be aware of isolated but important negative reports — especially regarding occasional lapses in responsiveness and at least one report of poor handling of a post-operative situation. Prospective families may wish to ask management about incident reporting, staff-to-resident ratios, shift coverage, and social services approach during tours. Overall recommendation: Rae-Ann Geneva appears to be a well-run, caring nursing and rehabilitation community with many verified strengths, but families should confirm that the facility’s practices and current staffing levels align with any higher-acuity or post-operative needs before placement.
