Overall sentiment across the reviews is highly mixed and polarized: many reviewers praise individual staff members and specific aspects of care, while others report serious, systemic problems that affect resident safety, dignity, and well-being. Positive comments frequently highlight compassionate, attentive nurses and aides, good communication with families, and occasions of excellent personal care (including attentive end-of-life care). Several reviewers singled out the kitchen staff and aspects of the rehab program as strengths. At the same time, a substantial number of reviews describe serious lapses in care, maintenance, and management that create significant concern.
Care quality and staffing appear to be the most divisive themes. Multiple reviewers state that staff are kind, helpful, and do take time with residents; these families report that their loved ones were happy and well looked after. Conversely, a recurring and strong complaint is chronic understaffing, with insufficient patient aides leading to delayed responses to call bells, lack of feeding assistance, and residents being left without showers or timely care. Several accounts describe dangerously unresponsive situations: call bells unanswered for extended periods, air mattresses left unplugged and deflated for days, oxygen machines found unplugged, and bedbound residents with catheter-related problems and rapid health decline. There are explicit allegations of overmedication — specifically frequent benzodiazepine/Ativan use — purportedly to sedate residents, which reviewers link to decline and decreased responsiveness.
Safety, dignity, and infection-control issues are repeatedly raised. Reported dignity violations include exposure of a roommate and frequent disruptive room changes. Hygiene and infection concerns include reports of residents with respiratory staph in hallways, poor personal hygiene (rare showers), catheter complications, and overall worry about neglect. Environmental safety issues overlap with maintenance problems: damaged and dilapidated rooms (peeling wallpaper, cobwebs), property damage to residents' belongings (refrigerator, TV), and visible signs of neglect such as overflowing trash, ants, cigarette butts, and unpleasant odors around entrances and outdoor patios. Some reviewers describe urine smells and generally filthy conditions, while other reviewers explicitly state the facility was clean and free of odors — reinforcing the polarized experiences.
Dining and housekeeping get similarly mixed but predominantly negative feedback. Multiple reviewers describe the food as poor quality, sometimes cold, lacking in variety (repeatedly serving corn and rice), or inedible; a few individuals praised the kitchen staff despite criticizing the meals. Feeding assistance is reported as inconsistent, and some residents were not helped at mealtimes. Housekeeping and maintenance appear inconsistent — while some reviewers report clean rooms and a tidy facility, others report peeling wallpaper, cobwebs, and external litter. Outside maintenance issues are common in the complaints: overflowing trash cans, ants, wrappers on the ground, and cigarette butts near entrances and back doors.
Management and ownership concerns emerge as an overarching pattern tying many complaints together. Several reviewers feel the ownership is not investing in repairs, staffing, or maintenance, and that management fails to address recurring problems. The result, per critics, is a facility with caring front-line staff who are stretched too thin and a physical plant that needs an overhaul. The combination of understaffing, alleged medication overuse, maintenance lapses, and inconsistent cleanliness produces a situation where experiences vary widely depending on timing, staff on shift, and individual circumstances.
In summary, reviewers consistently identify a core strength in the compassion and helpfulness of many individual staff members, including nurses, aides, and kitchen workers. However, significant and recurring concerns about understaffing, responsiveness, safety (including medical device/equipment issues), dignity violations, overmedication, cleanliness, pests, and poor food quality point to systemic problems with management, maintenance, and resourcing. The reviews portray a facility that may provide good care under certain conditions or shifts but also has documented instances of neglect and unsafe practices. These patterns suggest families should closely monitor care, staffing levels, medication practices, cleanliness, and facility maintenance if considering or using this location.
