Overall sentiment across the reviews is largely positive, with clear strengths in the facility's environment, clinical services, activities, and food. Multiple reviewers praised a recent addition and newer resident rooms, and a number of comments emphasize that the facility is extremely clean with no unpleasant odors. The facility is described as having a welcoming, non-institutional feel with festive holiday decorations that contribute to a pleasant atmosphere.
Clinical care and rehabilitation services are frequently highlighted. Reviewers report regular medical checks, no bed sores, and assistance with doctor appointments, indicating attentive basic clinical oversight. The availability of extended care, physical and occupational therapy, and MST support received explicit praise; one reviewer called MST "a godsend," and staff teamwork and professionalism in these areas were noted positively. These points suggest a reliable baseline of clinical competence and useful rehabilitative services for residents who need them.
Staffing and interpersonal behavior present a mixed picture. Many reviews describe staff as friendly, caring, and attentive, and several note specific aides or staff members as very good. At the same time, reviewers raise significant concerns about aide turnover and variability in staff quality and reliability. The most serious negative reports concern frequent yelling at patients and unprofessional conduct; while these may represent isolated incidents, they are serious enough to be a pattern of concern when combined with reports of high turnover. Strong teamwork and professionalism were also cited, which suggests there may be inconsistency across shifts or among different teams.
Activities and social programming are a clear strength. Reviewers list a wide variety of on-site activities including chair and balloon volleyball, bingo, crafts, and a monthly activity calendar, plus excursions. This range of offerings and the presence of a structured schedule indicate an active social program that supports engagement and quality of life for residents.
Dining receives generally favorable remarks: several reviewers describe the food as very good and note that staff are attentive to specific dietary needs. However, there is at least one report describing meals as average, pointing to some variability in culinary experiences or differing expectations among residents and families.
There is a noteworthy conflict in the reviews regarding cleanliness: multiple comments call the facility extremely clean with no odor, yet one summary explicitly states the facility is dirty. This inconsistency, together with reports of staffing turnover and occasional unprofessional behavior, suggests variability in service quality over time or between different units or shifts.
In summary, Main Street Terrace Care Center appears to offer many important strengths: updated rooms and a pleasant environment, strong rehabilitation and extended-care services, an active and diverse activity program, generally good food with dietary accommodations, and often attentive clinical oversight. The principal concerns are staffing stability and occasional unprofessional behavior, including reports of yelling at patients, and a small number of conflicting reports about cleanliness and meal quality. These mixed signals suggest that prospective residents and families should verify current staffing levels and turnover rates, ask about recent inspection or complaint histories, and, if possible, visit during multiple times of day to assess consistency in care and atmosphere.
