Windsor House at O'Brien Memorial

    563 Brookfield Ave, Masury, OH, 44438
    3.5 · 37 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff but unsafe care

    I had a deeply mixed experience. Some nurses (Kyle, Carmella) and housekeeping were loving, responsive, and kept things spotless, but I also observed dangerous lapses - ignored call lights, patients left in urine, strong odors, sedating of residents, delayed or refused hospital/therapy transfers, and poor wound care that contributed to decline. Staff can be wonderful and compassionate, but care is inconsistent enough that I wouldn't fully trust them for someone who needs reliable medical attention.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.49 · 37 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      4.0
    • Meals

      3.3
    • Amenities

      2.5
    • Value

      3.5

    Location

    Map showing location of Windsor House at O'Brien Memorial

    About Windsor House at O'Brien Memorial

    Windsor House at O'Brien Memorial sits at 563 Brookfield Ave SE in Masury, Ohio, and offers a wide range of care options for older adults, so when someone needs Independent Living, Assisted Living, Memory Care, Skilled Nursing, Home Health Care, Non-Medical Home Care, Adult Day Services, Hospice, or even post-acute inpatient rehab, they can expect services under one roof, and since they also allow for therapy services-physical, occupational, and speech-and even help with stroke recovery or dietary counseling, a resident doesn't have to worry about moving again if needs change. The building has 95 certified beds and about 72 residents each day, and while nurse staffing runs about 3.67 hours per resident per day, which is about the same as the state average, nurse turnover is a little lower than average too, which means some familiar faces stick around. Managed by John Masternick since 2014 and operated by Windsor House, Inc., this family-owned nursing home keeps a focus on community, so residents find themselves in welcoming spaces with both private and semi-private rooms, emergency call systems, wireless internet, courtyards, dining rooms, and activity areas, and the place does restaurant-style dining, on-site religious services, and runs a variety of community programs to foster social connections. Memory care units stay secure, with all-male and all-female dementia units for folks with Alzheimer's or other forms of dementia, which helps make things safer and more comfortable while supporting independence and cognitive engagement. Beyond daily help with things like bathing or medication, staff include registered nurses, LPNs, CNAs, medical staff, and even social workers, and they keep up housekeeping and maintenance. The place also offers podiatry, dental, vision, audiology, psychiatric care, pharmacy support, and recreational therapy, which means most health needs get managed close to home. The facility remains under close watch by the Centers for Medicare and Medicaid Services, accepting both Medicare and Medicaid payments, and has an "A" grade in overall inspection, but the records do show a total of 22 reported deficiencies-including 2 infection-related ones-so problems sometimes do arise and inspection reports are available for review. There's no Resident Council or Family Council on-site, which means residents and families may have fewer formal outlets for feedback, but the focus is on creating personalized care plans to help each resident feel respected and supported in a home-like environment. The community isn't listed on Trulia, so it isn't set up like a regular apartment rental, but it does offer both comfort and safety, with rounds of therapy, activities, and a program of social events all meant to make daily life feel more active and valued.

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