Overall sentiment: The reviews for Haven Home Assisted Living are predominantly positive, with a strong recurring theme that the facility offers a small, family-style environment with caring staff and personalized attention. Many reviewers explicitly contrast Haven Home favorably with larger, more institutional facilities—highlighting warmth, individualized care, private rooms, and an affordable price point. Commonly reported positives include consistent, long-term staff, a clean and comfortable facility, good meals, and availability of hospice care and physical therapy that helped residents improve mobility.
Care quality and staff: A dominant pattern in the reviews is praise for the staff’s attentiveness, compassion, and willingness to work with families to provide individualized care. Multiple reviewers used words like "treated like family," "loving," and "high level of concern and respect." Several reviews note excellent communication and peace of mind provided to families, and there are multiple accounts of staff going beyond expectations. Physical therapy and other rehabilitation supports were specifically called out as effective in at least one review. That said, there are inconsistent experiences: a minority of reviews describe staff as rude or unresponsive, indicating variability in interactions that prospective families should probe further.
Facilities, rooms, and atmosphere: The facility is consistently described as small, home-like, warm, and cozy rather than institutional. Many reviewers appreciated spacious private rooms that can be personalized, and the general cleanliness. The small-house model is repeatedly framed as a benefit—less overwhelming, with closer staff relationships. A few reviewers, however, noted that the location is a converted house and described it as dark or depressing; this suggests some subjective variation in how the physical environment is perceived.
Dining and activities: Food is repeatedly described as "fine" to "wonderful" and residents are reported to be happy with meals. Social activities and engagement (for example, Bingo) and an overall friendly atmosphere are mentioned in multiple reviews, contributing to resident satisfaction and long-term stays.
Medical services and limitations: While many reviewers emphasize caring support and the ability to tailor services, the facility appears to have limitations for higher-acuity medical needs. Several specific limitations and concerns were raised: an ineffective visiting podiatrist was mentioned, there is at least one report that in-room insulin administration is not provided (residents may self-administer blood sugar checks), and the facility is not equipped to assist with wheelchair transfers or care for residents who are mobility-impaired. There is also an isolated but serious report of a resident becoming ill after admission and requiring oxygen—this and the medical-service limitations imply this facility is better suited to residents with low-to-moderate care needs rather than complex medical or mobility requirements.
Safety, belongings, and hygiene incidents: A small set of reviews raised serious issues about resident belongings and hygiene: reports included a lost wedding band, a shredded quilt, a damaged ceramic caused by a dishwasher incident, and hygiene concerns described as "feces under nails/clothes." These are significant red flags for prospective families and contrast sharply with many other reviews that praise attentiveness and cleanliness. Because these types of incidents affect trust, any prospective family should ask the facility about inventory/labeling and handling of personal items, cleaning practices, and how incidents are documented and resolved.
Management, policies, and finances: Multiple reviews praise management for being loving, communicative, and helpful; others describe management and ownership as anonymous, unreachable, or unscrupulous. Several financial and administrative complaints were raised: disputes about deposits and app fees (unrefunded or partially refunded), rent not prorated when a resident leaves mid-month, and poor responsiveness about refunds. These mixed reports suggest that administrative consistency may vary over time or by case. Prospective residents should seek clear, written contracts detailing deposit/refund policies, prorating practices, and lines of communication with management before committing.
Patterns and recommendations: The overall pattern is one of a small, affectionate, and generally well-run assisted living option that offers personalized care and affordability compared with larger facilities. Most reviewers report happy residents, good food, cleanliness, and caring staff. However, there are recurring caveats: limitations for residents with significant mobility or medical needs, some instances of serious property and hygiene incidents, and a handful of reviews indicating problematic management responsiveness and financial disputes. Prospective families should verify that Haven Home can meet the specific medical and mobility needs of the resident (ask about insulin administration, wheelchair transfers, and specialist access), get all financial terms and refund policies in writing, ask how personal belongings are protected and how incident claims are handled, and check the most recent references or visit in person to assess staff responsiveness and environment. When the resident’s needs align with a small, home-like assisted living model, and when contractual and medical limitations are clarified, many reviewers indicate that Haven Home can provide an affordable, loving option with strong staff relationships and good day-to-day care.
