Caprice Senior Care Facility

    9184 Market St, North Lima, OH, 44452
    3.1 · 27 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate staff but inconsistent care

    I had a mixed experience. Many nurses, aides and activities staff were compassionate, experienced and made the facility feel family-like - clean grounds, nice courtyard, good meals and helpful rehab - but inconsistent staffing and management failures led to missed meds, poor follow-up, occasional neglect/abusive attitudes, odors and AC problems. Some staff went above and beyond, others fell short, so I only recommend with caution and suggest checking current staffing and responsiveness first.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.15 · 27 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.3
    • Meals

      4.3
    • Amenities

      3.2
    • Value

      3.1

    Pros

    • Attentive and responsive frontline staff (nurses and aides)
    • Some staff described as caring, kind, and like extended family
    • Helpful and competent nursing and rehabilitation teams
    • Positive rehabilitation outcomes for some residents
    • Engaging activities program and active activities directors
    • Pleasant courtyard, garden, bird feeders and outdoor spaces
    • Clean, remodeled, and well-decorated facility in parts
    • Good meals and dietary accommodations (including gluten-free)
    • Kitchen crew praised for meal quality
    • Prompt communication and quick issue resolution reported by some families
    • Diverse staff and teamwork noted
    • Driver/transportation issues addressed when escalated

    Cons

    • Strong reports of smell of feces and wing stench in the building
    • Lack of air conditioning or poor climate control in some areas
    • Inconsistent staff quality — some disrespectful, abusive, or condescending
    • Medication errors or medications not being given
    • Failing to follow hospital orders and inadequate stoma/wound care
    • Incidents of wounds bleeding and serious medical harm
    • Short-staffing, especially attributed to COVID-related shortages
    • Administration and management described as uncaring or unresponsive
    • Mixed follow-through on Medicaid/insurance and paperwork issues
    • Formal complaints filed with state and reports of legal action/attorney involvement
    • Reports of neglect leading to hospitalization or death in some cases
    • Some rooms described as small and noisy (blaring TVs)
    • Marked variation by wing/shift leading to unpredictable care quality
    • Allegations of residents being treated like prisoners and lack of compassion
    • Ongoing transitions/renovations causing disruption in some rooms

    Summary review

    The reviews for Caprice Senior Care Facility are sharply polarized, with strong praise from many families and residents alongside serious, sometimes alarming complaints from others. Positive reviewers emphasize caring, attentive frontline employees — nurses, aides, therapy staff, kitchen crew and activities directors — who provide responsive communication, good rehabilitation outcomes, engaging programs, well-prepared meals (including dietary accommodations), and a pleasant outdoor environment with gardens and bird feeders. Several accounts describe the facility as clean, remodeled, and family-like, with staff that go above and beyond and senior care that exceeded expectations.

    Conversely, a sizable portion of reviews describe systemic problems that raise safety and dignity concerns. Multiple reviewers report pervasive odors (notably fecal odor and wing-specific stench), inadequate climate control (lack of air conditioning), and small noisy rooms. More serious are repeated allegations of care failures: medications not administered, failure to follow hospital orders (including stoma care and lack of stoma powder), wounds bleeding, and other instances that led to hospitalization or worse. Some families explicitly report neglect culminating in severe harm or death. Several reviewers have filed formal complaints with state authorities, and there are mentions of attorney involvement — indicating that issues have prompted escalations beyond internal resolution.

    A dominant theme is inconsistency: experiences often depend on which staff members or shifts are involved and which wing of the facility the resident occupies. Many reviews distinguish between compassionate, skilled floor staff and what they describe as management or administration that is indifferent, defensive, or focused on placating complaints rather than remedying root problems. Short-staffing — sometimes attributed to COVID-related shortages — is repeatedly mentioned as a driver of lapses in care, delayed responses, and missed medical tasks. Where staffing and leadership align, families report ‘‘first-class’’ care, prompt issue resolution, and an environment that supports rehabilitation and quality of life. Where staffing and oversight falter, families report neglect, disrespectful treatment, and unsafe care.

    Dining, activities, and the physical environment elicit mixed reactions. Several reviewers praise meals, kitchen staff, and accommodations such as gluten-free options, and highlight top-notch activities and a pleasant courtyard that enhance resident quality of life. Others note that some residents refused to eat, that TVs are kept blaring, or that rooms feel cramped and motel-like — often tied to particular wings or transitional areas undergoing renovation. Renovation and transition work are mentioned as improvements in some rooms, while other areas remain problematic.

    Communication and problem resolution are also inconsistent. Numerous accounts celebrate prompt communication, caring updates, and staff who ‘‘feel like family.’’ Yet other families describe poor follow-through on administrative matters (e.g., Medicaid/insurance processing), managers who are aloof or defensive, and a need to escalate to state authorities or legal counsel to obtain satisfactory responses. Transportation and driver concerns were raised but in at least one case were resolved quickly after escalation.

    Overall, the pattern from these reviews is one of highly variable performance: the facility can and does provide excellent, compassionate, and effective care under the right circumstances, particularly at the frontline level; however, persistent and serious concerns about staffing levels, clinical follow-through (medication and wound/stoma care), facility odors and climate control, and administrative responsiveness create real risk and distress for some residents and families. Prospective residents and families should be prepared for this variability — conducting focused tours of the specific wing, asking about staffing ratios and clinical protocols for meds and wound/stoma care, reviewing state complaint histories, and speaking directly with current families about recent care experiences — to better assess whether Caprice will meet their expectations and safety needs.

    Location

    Map showing location of Caprice Senior Care Facility

    About Caprice Senior Care Facility

    Caprice Senior Care Facility, also called Caprice Health Care Center, sits in North Lima, Ohio, and provides a wide range of senior care services, so you'll find everything from independent living and assisted living to memory care, home care, adult day programs, skilled nursing, home health care, and hospice care under one roof, and that can be a relief for people who want all care options in one place; the staff also provides respite and companion care, and the facility holds a license for a minimum caregiver-to-resident ratio to help people feel safe and supported. Caprice takes both Medicare and Medicaid and has a recent for-profit ownership, and they're known for a set of health and wellness services, including help with medication, bathing, dressing, transfers, and supervision around the clock, with a 24-hour call system to respond when residents need support at any time of day or night. They offer skilled nursing and long-term care, including services for clinically complex patients, plus special programs for people who need ventilator, tracheostomy, or advanced wound care with a team led by in-house nurses, a respiratory therapist, and pulmonologists who come each week, along with ongoing respiratory therapy. Folks who have kidney disease or need regular dialysis can get their treatments right there at the in-house dialysis center, so they don't have to travel out for care, and that can help cut down on stress.

    Caprice provides rehabilitation services too, like physical, occupational, and speech therapy, both inpatient and outpatient, with an indoor therapy pool, and nearly everyone who gets short-term rehab is able to go back home to keep improving; they've got a team that includes nurses, health aides, and therapists, and they manage wound care with certified staff, a vascular surgeon, and a podiatry physician on staff. The facility fits up to 106 people and tries to build a community setting where residents can join social gatherings, enjoy nutritious meals made by a chef-even with special diets-visit the movie theater, use the activity room or fitness center, and join programs like music, art, and scheduled activities. Rooms come furnished with private bathrooms, cable TV, Wi-Fi, and air conditioning, and there are both private and shared spaces. There's also an emergency alert system, daily housekeeping, library, walking paths, gardens, and a full list of outdoor programs to let residents keep active if they want.

    Caprice gives special attention to people with dementia or Alzheimer's, offering a specially designed environment to help reduce confusion and promote safety, with memory care units set up to prevent wandering. They run programs like Music & Memory, Opening Minds through Art, and Compassionate Touch, which use music and art as ways to engage people with memory loss and help people feel more comfortable. Transportation is available for medical appointments, and there's a complimentary van for outings, so people can get to where they need. The care team here looks after both people who can walk on their own and those who need more help moving around, and the facility makes sure there are always nurses or aides around, even overnight. Caprice offers care for a variety of needs and makes space for everyone from those who can live mostly on their own to those who need extra medical or memory care, and you get a wide range of amenities, along with healthcare professionals on staff, whether folks stay short-term or long-term. The facility is part of Inspira Health Group, and the staff are used to helping families through questions and concerns about senior care.

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