The reviews for Caprice Senior Care Facility are sharply polarized, with strong praise from many families and residents alongside serious, sometimes alarming complaints from others. Positive reviewers emphasize caring, attentive frontline employees — nurses, aides, therapy staff, kitchen crew and activities directors — who provide responsive communication, good rehabilitation outcomes, engaging programs, well-prepared meals (including dietary accommodations), and a pleasant outdoor environment with gardens and bird feeders. Several accounts describe the facility as clean, remodeled, and family-like, with staff that go above and beyond and senior care that exceeded expectations.
Conversely, a sizable portion of reviews describe systemic problems that raise safety and dignity concerns. Multiple reviewers report pervasive odors (notably fecal odor and wing-specific stench), inadequate climate control (lack of air conditioning), and small noisy rooms. More serious are repeated allegations of care failures: medications not administered, failure to follow hospital orders (including stoma care and lack of stoma powder), wounds bleeding, and other instances that led to hospitalization or worse. Some families explicitly report neglect culminating in severe harm or death. Several reviewers have filed formal complaints with state authorities, and there are mentions of attorney involvement — indicating that issues have prompted escalations beyond internal resolution.
A dominant theme is inconsistency: experiences often depend on which staff members or shifts are involved and which wing of the facility the resident occupies. Many reviews distinguish between compassionate, skilled floor staff and what they describe as management or administration that is indifferent, defensive, or focused on placating complaints rather than remedying root problems. Short-staffing — sometimes attributed to COVID-related shortages — is repeatedly mentioned as a driver of lapses in care, delayed responses, and missed medical tasks. Where staffing and leadership align, families report ‘‘first-class’’ care, prompt issue resolution, and an environment that supports rehabilitation and quality of life. Where staffing and oversight falter, families report neglect, disrespectful treatment, and unsafe care.
Dining, activities, and the physical environment elicit mixed reactions. Several reviewers praise meals, kitchen staff, and accommodations such as gluten-free options, and highlight top-notch activities and a pleasant courtyard that enhance resident quality of life. Others note that some residents refused to eat, that TVs are kept blaring, or that rooms feel cramped and motel-like — often tied to particular wings or transitional areas undergoing renovation. Renovation and transition work are mentioned as improvements in some rooms, while other areas remain problematic.
Communication and problem resolution are also inconsistent. Numerous accounts celebrate prompt communication, caring updates, and staff who ‘‘feel like family.’’ Yet other families describe poor follow-through on administrative matters (e.g., Medicaid/insurance processing), managers who are aloof or defensive, and a need to escalate to state authorities or legal counsel to obtain satisfactory responses. Transportation and driver concerns were raised but in at least one case were resolved quickly after escalation.
Overall, the pattern from these reviews is one of highly variable performance: the facility can and does provide excellent, compassionate, and effective care under the right circumstances, particularly at the frontline level; however, persistent and serious concerns about staffing levels, clinical follow-through (medication and wound/stoma care), facility odors and climate control, and administrative responsiveness create real risk and distress for some residents and families. Prospective residents and families should be prepared for this variability — conducting focused tours of the specific wing, asking about staffing ratios and clinical protocols for meds and wound/stoma care, reviewing state complaint histories, and speaking directly with current families about recent care experiences — to better assess whether Caprice will meet their expectations and safety needs.
