Heritage Healthcare of Painesville

    70 Normandy Dr, Painesville, OH, 44077
    3.9 · 47 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Friendly staff, but inconsistent care

    I had a mixed experience. Many staff were friendly, caring, and helpful - therapy, activities, and some nurses/administrators were excellent - but chronic understaffing, poor supervision and spotty communication led to long waits, missed personal care (soiled clothing, missed showers/turns), rough handling and occasional filthy rooms. Cleanliness and staff quality varied widely, and billing/communication problems were a concern, so I'd recommend visiting and asking about staffing and oversight before deciding.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.87 · 47 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.5
    • Meals

      5.0
    • Amenities

      1.0
    • Value

      1.0

    Location

    Map showing location of Heritage Healthcare of Painesville

    About Heritage Healthcare of Painesville

    Heritage Healthcare of Painesville sits right in Painesville and serves seniors with all sorts of healthcare needs, and what you see here is a community that's made to be comfortable and safe, where folks can get care that fits them, whether they need assisted living, memory care, or skilled nursing. Residents can find private rooms, either for one person or for couples, in a homey place that's got modern kitchens, private bathrooms, air-conditioning, and little extras like cable TV and Wi-Fi so people can feel settled and connected, plus there are kitchenettes and fully furnished rooms, so nobody's stuck without the basics. There's a big focus on having outdoor spaces too, like gardens and an enclosed patio for safe outdoor time, and you'll see community areas with things like a dining room for restaurant-style home-cooked meals, a fitness room, a beauty salon, a library, computer center, and places to relax or play games, and because people need to stay busy, the staff runs scheduled daily activities, day trips, and social programs, plus residents themselves can organize some things if they want.

    You can bring a pet since they're pet-friendly, which helps folks who want the comfort of animals around, and everything's built to be accessible for those who need a little extra support moving around, with handicap features throughout. Heritage Healthcare of Painesville has a full menu of healthcare options, offering a Support for Generalized Decline program for folks who need help as their health shifts in broader ways, plus there are skilled nursing and rehabilitation programs with 24/7 licensed nursing staff on site for those who need ongoing medical care, and the skilled nursing team helps with wound care, skin integrity, IV therapy, respiratory support, cardiac and diabetic monitoring, medication management, and even has therapy services like physical and occupational rehab available, all right on the property. They handle respite care for short breaks if caregivers at home need relief, and hospice care when needed.

    Seniors with Alzheimer's or dementia can move into secure Memory Care neighborhoods, and staff works with memory care programs that ease confusion and try to prevent wandering, always with 24-hour support and memory-focused activities. Those in assisted living can get help with things like bathing, dressing, and medication reminders, plus transportation for appointments and trips, and there's always someone available with a 24-hour call system and regular nursing supervision throughout the day and evening. Housekeeping and linen are taken care of, meals are prepared three times daily, and community transportation makes sure residents can get out and about when needed, and, for peace of mind, everyone has a resident call system for help. Heritage Healthcare of Painesville also uses their own special program names for services and features, so if you hear about the Direct Admit Program, that's their faster admissions track, and there are unique touches to many care offerings here.

    Care plans come personalized for every resident, whether someone wants independent living, needs more support through assisted living, has memory care needs, or requires skilled nursing and rehab, and the focus is on dignity and comfort for each person. There's a strong emphasis on letting people age in place, so if someone's needs change, they don't have to move away from their community. Heritage Healthcare of Painesville is part of Heritage Retirement Communities, where they talk about elder respect and ongoing learning, and the goal is to offer steady support, trusted healthcare, and community for seniors and their families at every stage of aging.

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