Overall sentiment about Country Lane Gardens Rehabilitation and Nursing Center is deeply mixed and highly polarized. Many reviewers describe positive, compassionate interactions with specific caregivers — particularly aides and some nurses — and they credit those staff members with providing dignified, attentive care and strong personal support. Several reviews single out a nurse named Paula by name, and multiple families reported compassionate end-of-life care, respectful treatment, and clean rooms with fresh linens. A number of reviewers explicitly said they were very satisfied, would recommend the facility, or would use its services again.
At the same time, a large and consistent body of reviews details serious and recurring problems that suggest systemic issues. Multiple reviewers allege neglectful care practices: residents reportedly went long periods without routine checks or assistance unless they pressed the nurse call, medications were sometimes missed (including for dementia and urinary tract infections), and residents experienced weight loss, bedsores, infections, and in several cases hospital transfers or ICU stays. One reviewer reported a dramatic weight loss to 137 pounds that improved after transfer to another facility. Infection-control failures are a prominent theme — reviewers cite unsanitary room conditions (including hazardous boxes of dirty gowns and pads left in rooms), food left in rooms until it smelled, and a Covid outbreak that triggered health-department involvement. These safety and hygiene reports are serious red flags in multiple, independent accounts.
Dining and nutrition are frequent pain points. Numerous reviewers describe meals as inedible, slop, insufficient in quantity, served late, or served incorrectly. Several reports mention dietary staff as a weak point and describe food left sitting in rooms for hours, creating odors. Poor nutrition is a commonly asserted contributor to weight loss and deterioration for some residents. Therapy and rehabilitation services are described as minimal by some reviewers, undermining the facility’s role as a rehabilitation center in those accounts.
Operational and management concerns are another major pattern. Reviewers repeatedly characterize the facility as understaffed and suffering from high turnover. Management is often described as unresponsive or absent, with promises of remodeling not kept; some reviewers said the facility appeared run-down despite such promises. Additional complaints include laundry problems (lost or mislaid clothing, hangers removed), delayed refunds, and allegations of financial misconduct or misappropriation of funds. A few reviews referenced possible criminal charges or legal action and mentioned a 2022 state survey and state investigation; others called for the facility to be shut down. These allegations vary in specificity and severity across reviews, but they collectively point to trust and transparency problems between families and administration.
Another notable theme is inconsistency: experiences appear to vary widely depending on unit, staff on duty, and individual interactions. Alongside reports of neglect and serious safety incidents are multiple accounts praising particular aides, nurses, and units (including positive comments about the Alzheimer’s/Dementia unit and staff who ‘treat residents like family’). This variability suggests that quality is uneven and may depend heavily on staffing at a given time or the particular care team assigned to a resident.
In summary, reviewers present a starkly divided picture: many direct-care workers receive strong praise for compassion and dedication, yet systemic problems with infection control, staffing, management responsiveness, food quality, laundry, and alleged neglect are repeatedly reported and in some cases accompanied by regulatory involvement or hospitalizations. For anyone evaluating this facility, the reviews suggest the importance of in-person visits focused on current staffing levels, infection-control practices, medication administration processes, dietary practices, and recent state survey or investigation results. Given the mix of glowing and severely critical accounts, prospective residents and families should seek up-to-date documentation of licensing/inspection findings and speak directly with multiple current families and unit staff before making placement decisions.
