Portsmouth Health & Rehabilitation

    727 8th St, Portsmouth, OH, 45662
    3.2 · 13 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglect, poor communication, unethical billing

    I had a mixed but mostly negative experience. The facility is clean, well lit and the physical therapy and a few staff were compassionate and helpful, but systemic understaffing and poor communication led to neglectful care - residents not helped with water or meals, not turned (bedsores), dehydration risk, and a wound VAC delay of about 35 minutes that felt unsafe. My POA was ignored, a nurse said no POA was needed and dementia consent was obtained from the patient, and I felt pressured by private-pay billing (about $300/day) - it seemed paycheck-focused and ethically questionable. Because of the care failures, rude aides at times, and owners' lack of staff support, I cannot recommend this facility unless management fixes staffing, communication and billing practices.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.15 · 13 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      2.5
    • Meals

      1.0
    • Amenities

      3.2
    • Value

      1.0

    Location

    Map showing location of Portsmouth Health & Rehabilitation

    About Portsmouth Health & Rehabilitation

    Portsmouth Health & Rehabilitation sits on Eighth Street in Portsmouth, Ohio and has been serving the community since March 28, 2018 under the ownership of Mr. David Rubenstein, being part of the Trio Healthcare group with a Limited Liability Company structure, and while it's not currently BBB Accredited, there's a real focus here on both nursing home and rehabilitation services with staff including nurses, CNAs, and coordinators who provide comprehensive nursing care and support that that covers everything from non-ambulatory care to diabetic care, incontinence management, and high acuity needs, and there's also staffing and ancillary services for when someone needs more hands-on attention, and residents will find care options that include skilled nursing, memory care, assisted living, independent living, long-term care, and post-acute rehab, so folks recovering from a hospital stay can ease back into daily life, plus they make sure to offer specialized therapy and tailored recovery plans to help with healing and independence, and the Liberty Nursing Center is a feature of their care offerings, and there's also the Home Care Network for people needing personalized attention at home, and the building has indoor common areas for gathering, rooms with amenities meant to feel homey, and a daily schedule that keeps residents busy with social events, educational activities, devotional and off-site programs, so relationships can grow and spirits stay engaged, and the facility tries to help everyone feel comfortable and supported whether staying a short while for "Rehab-to-Home" after an illness or injury or living there long-term, and being close to medical facilities and local spots gives some peace of mind, and when you take a tour you'll see the friendly, trained staff making sure that each resident gets a care plan built around their own needs, and folks can reach out by phone, fax, or email or look them up on their main website or at trio-healthcare.com for more about their programs, and above all, the mission to offer competent, compassionate, and outcome-focused care every day seems to come through in how each piece of the service is set up to help with health, recovery, and a sense of community.

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