The reviews present a strongly polarized view of Circle of Care: multiple reviewers praise the facility for high-quality, medically capable care and a warm, family-like culture, while other reviewers describe serious quality and safety concerns, rude staff, and deeply negative outcomes. Positive comments repeatedly emphasize clinical competencies (onsite dialysis, ventilator support, team-based care plans), staff who act as advocates for residents, and caregivers who are attentive and treated residents like family. Several reviewers explicitly recommend the facility and call it the best nursing experience, or say it is a rare find and a home away from home. These favorable accounts highlight the facility's ability to accommodate complex medical needs and provide skilled nursing care with compassion.
Conversely, a number of reviews describe troubling issues. Several reviewers allege neglect, including bed sores, recurrent infections, recurrent hospitalizations, and at least one claim that staff refused to send a resident to the hospital with fatal consequences. There are also multiple complaints about hygiene and environment: mold smell and unhygienic conditions were reported by some, even as others described the place as clean. Staffing behavior and professionalism are another consistent fault line — reviewers describe a mix of very caring aides and clinicians alongside rude, stand-offish, judgmental, or unprofessional staff. Specific complaints include inappropriate conversations by staff, a loud and abrasive administrator, and long waits for call button responses.
Facility and amenities feedback is similarly mixed. The facility is noted for meaningful clinical capabilities (in-house dialysis unit, ventilator support, ability to manage complex medical needs), which is an important pro for medically fragile residents. Dining receives generally positive marks in several reviews, with mentions of good food and variety. At the same time reviewers commonly mention small rooms and a desire for a brighter ambiance; equipment noise (notably oxygen concentrators) was also called out. Private rooms are available according to some summaries, which may address concerns about space for certain families.
A clear pattern is inconsistency: the same aspects are praised by some and criticized by others. This suggests variability by unit, shift, or individual caregiver rather than uniform facility performance. Some reviewers — including former staff — say the staff go above and beyond and provide exceptional care, while others report care failures that they believe are severe enough to avoid the facility. Because of these divergent accounts, prospective residents and families should treat the facility as having both real clinical strengths and documented risks.
In summary, Circle of Care appears to offer substantive medical services and has many staff who are compassionate and skilled, making it a strong option for people who need in-house dialysis or ventilator support and team-based skilled nursing. However, there are repeated and serious negative reports about hygiene, care lapses, staff professionalism, and responsiveness that cannot be ignored. Anyone considering placement should conduct in-person visits, observe cleanliness and odors, talk with nursing leadership about infection control and transfer policies, ask about call-button response times and staffing consistency, request recent inspection/citation records, and speak with current families or recent discharges to get a balanced, up-to-date view before making a decision.
