Overall sentiment about The Laurels of Steubenville is highly mixed and polarized. A substantial number of reviewers describe outstanding rehabilitation outcomes, highly skilled physical therapy, compassionate nursing and aide staff, a clean and attractive facility, robust activities programming, and involved administration. These positive reviews frequently cite individual staff members and administrators by name and emphasize quick therapy-driven recovery, thoughtful events, strong housekeeping, pleasant dining experiences, and a homelike, welcoming atmosphere. Many families report feeling supported, seeing meaningful functional improvements, and appreciating the facility’s community involvement and responsiveness from management.
Counterbalancing those positive reports are numerous and serious negative accounts describing patterns of neglect, inconsistent staffing and care, and safety failures. Multiple reviewers describe delayed or ignored call bells, missed or late medications, poor wound care (including pressure ulcers and wound/ostomy leaks soaked in feces), and significant discharge failures (patients sent home with unresolved infections, bed sores, no home health set up, and no transportation). A small but important subset of reviews allege catastrophic outcomes tied to lapses in care — including near-sepsis, rehospitalization, and a death attributed by the reviewer to inadequate care. These reports also include allegations of medication errors (one noted possible confusion between “Lasik” and “Lasix”), restraint or improper securing of residents, lack of dementia-specific therapy, and hygiene issues such as soiled clothing and patients not showered. Several families also report rude, indifferent, or unprofessional staff behavior, including yelling at family members and public social media posts disclosing a resident’s medical details (a HIPAA concern).
A recurring theme across the reviews is inconsistency: many families experienced exemplary care from named staff and active management involvement, while others — sometimes within the same facility — reported neglectful or unsafe practices. Reviewers specifically note worse staffing and responsiveness on weekends and certain shifts, suggesting variability by time of day and by individual staff on duty. Positive reviewers frequently mention unit managers, administrators, and therapists who were hands-on and communicative; negative reviewers describe administration as dismissive or unresponsive when problems were raised. This pattern suggests that quality of care may heavily depend on which staff members are assigned, shift coverage, and leadership presence during a given stay.
Facility and amenities are also described inconsistently. Many reviewers praise the Laurels for being clean, attractively decorated, and having good activities and dining options. Others report that, despite a tidy outward appearance, basic personal care and hygiene needs were not consistently met — e.g., rooms not cleaned, delayed showers, diaper/catheter misuse, and meal trays left in rooms. Dining experiences are mostly praised, though a few reviewers said meals were skimpy and residents did not receive extras. Several accounts emphasize excellent end-of-life support and emotional touches from staff, while other reports highlight neglect and lack of compassion.
Safety and regulatory concerns arise repeatedly enough to warrant attention: pressure ulcers, poor wound management, possible medication errors, failure to provide home health on discharge, and an alleged HIPAA breach are serious issues that appear in multiple negative reviews. These are not isolated complaints about service quality but represent clinical and safety events that could have severe consequences for vulnerable residents. The high monthly cost mentioned by at least one reviewer ($6,000) further raises expectations for consistent, high-quality clinical oversight and discharge planning.
In summary, The Laurels of Steubenville receives strongly positive reviews for rehab services, many individual staff members, cleanliness and activities, and for compassionate and involved administrators in numerous cases. However, the facility also has multiple, detailed reports of neglect, inconsistent staffing (notably on weekends), medication and discharge errors, hygiene and wound-care failures, and occasional unprofessional conduct. These divergent reports indicate significant variability in resident experiences: some families receive excellent, reliable care, while others encounter serious clinical lapses. Prospective residents and families should weigh both the frequent praise for therapy, activities, and named staff against the documented safety and staffing concerns; targeted questions about weekend staffing, wound care protocols, medication administration checks, discharge planning, HIPAA policies, and recent quality/audit results would be prudent prior to admission.
