Overall sentiment in the reviews is broadly positive with consistent praise for the staff, cleanliness, activities and value, but there are clear and recurring concerns around dining quality, occasional serious staffing or safety incidents, and inconsistent management or supervision.
Care quality and staff: The dominant positive theme across reviews is the staff. Many reviewers describe the staff as friendly, caring, compassionate and attentive. Families frequently reported that nurses and aides checked on residents regularly, that staff were helpful during hospice or end-of-life situations, and that employees often acted like family. Housekeeping and laundry services are called timely and thorough. There are multiple first-hand endorsements stating that loved ones were well cared for, with some reviewers explicitly recommending the community for placement. At the same time, a minority of reviews report troubling personnel issues: incidents that included staff firing, an emergency 911 call, theft allegations, and accounts of poor empathy or rough behavior from specific management. These negative accounts indicate uneven performance or lapses in oversight in some cases, and at least one reviewer named a director perceived as lacking compassion.
Facilities and accommodations: Reviewers consistently note a clean, well-maintained facility with pleasant common areas, accessible design, and private rooms with private bathrooms. Several rooms have been recently renovated and reviewers mention practical amenities such as Keurigs/coffee in halls, wheelchair accessibility, and adequate parking. The building’s origins as a converted school were noted by some, and a few commenters described smaller room sizes that were nonetheless adequate for their needs. Admission paperwork is described as thorough, and the community accepts Medicaid, which several families highlighted as important to their decision.
Dining and nutrition: Dining is the area with the most mixed and persistent feedback. Some reviewers praise meals and dining services, calling them exceptional, healthy and varied with good meal options at every meal. However, a substantial number of reviews report significant problems: food served cold, meals heavy on carbohydrates with little protein or fresh vegetables and fruit, limited dietary-restriction options, and an overall lack of menu variety. In-room kitchen amenities are limited for some residents (small refrigerators, toaster-only policies), which may matter to families expecting more in-room independence. A few reviewers noted that improvements to the food program were underway, suggesting management has acknowledged and begun addressing some complaints.
Activities, engagement and community life: Activity programming is another strong and consistently praised area. Reviewers cite a robust schedule including bingo, cards, arts and crafts, music, holiday parties and special events (for example, carolers and novelty days). Transportation to activities and outings is available, and there are multiple mentions of community engagement opportunities and a family-like atmosphere. Pet therapy and visiting dogs are additional positive features noted.
Safety, management and consistency: While many reviewers commend staff and management, several serious concerns are reported that warrant attention. These include allegations of theft, at least one instance that prompted a 911 call, staff termination episodes, and perceptions of poor management or lack of compassion from specific leaders. Weekend supervision and therapy services were called out as uneven by some families. These reports are less numerous than the positive accounts but are significant because they relate to resident safety and oversight. Several reviewers also mentioned staff turnover or new staff creating a less-stable environment at times.
Value and recommendation: Many reviewers explicitly recommend Clearview Lantern Suites, citing affordability, caring staff, cleanliness and strong activity programming as reasons for satisfaction. A number of families said the community provided peace of mind and would recommend it for loved ones. Conversely, a smaller set of reviewers said the community was not the right fit for them, often because of the food issues, management concerns, or comparisons with other facilities.
Patterns and practical considerations for families: The reviews point to a clear pattern: strengths lie in staffing (when consistent), cleanliness, activities and overall community engagement; recurring weaknesses are related to dining quality, dietary accommodations, and occasional management or safety lapses. Prospective families should tour the community, ask specific questions about current dining renovations or menu changes, inquire about theft prevention and staff turnover, verify weekend supervision and therapy availability, and confirm policies on rent increases and in-room kitchen amenities. Also ask about how the community handled any past incidents and what changes were implemented, since reviews indicate management has addressed some concerns but that consistency varies.
In summary, Clearview Lantern Suites receives frequent praise for compassionate caregiving, cleanliness, active programming and overall value, making it a solid choice for many families. However, the facility shows notable variability in dining quality and management consistency, and several serious staffing or safety-related reports suggest that prospective residents and families should perform careful, targeted due diligence during tours and when reviewing recent operational changes.
