Chesterwood Senior Living and Memory Care

    8073 Tylersville Rd, West Chester, OH, 45069
    4.0 · 34 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Charming campus amenities; medication concerns

    I moved my mom here and overall we like the charming, well-kept campus - spacious rooms, great public areas, lots of activities (live music, happy hours, big-screen theater) and strong rehab/therapy options. Staff are generally friendly and housekeeping/maintenance are responsive, so it's a good fit if you want a social, active community. That said, food quality is inconsistent, communication can be spotty and hard to reach, and I'm concerned by reports of medication/administrative errors and uneven nursing care since the sale. If you value social life and amenities, consider it - but get clear guarantees on medication management and staffing before you commit.

    Pricing

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    Amenities

    4.00 · 34 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.6
    • Meals

      2.9
    • Amenities

      4.3
    • Value

      1.0

    Pros

    • Friendly, welcoming and supportive direct-contact staff (many reports)
    • Social dining model — residents dine together and rarely eat alone
    • Clean, well-kept and bright public spaces with lots of natural light
    • Active, varied activity program (exercise classes, bingo, live music, happy hours, movies)
    • Unique main-street/Red Brick Road layout with on-site amenities (ice cream parlor, theater)
    • Strong rehabilitation and physical therapy services with personalized programs
    • 24/7 access to smaller gyms and focused therapy equipment
    • Housekeeping and maintenance generally responsive and hardworking
    • Age-in-place capability and all-levels-of-care availability within the community
    • Cottage and apartment options with spacious rooms and desirable layouts (2-bed cottages, large bedrooms, walk-in closets)
    • Move-in process and initial transition often described as smooth and helpful
    • Safe, home-like atmosphere with a relaxed, down-to-earth feel reported by many
    • Many residents and families would recommend the community

    Cons

    • Reports of poor communication and difficulty reaching social workers or staff
    • Allegations of medication errors and inappropriate medication prescribing (including a serious Parkinson’s-related incident)
    • Perceived decline in care or service quality after ownership change
    • Instances of delayed assistance and basic care lapses (example: long response times)
    • Reports of lost or stolen personal belongings
    • Administrative errors on forms (medication, admission and even incorrect death date reported)
    • Mixed reports about staff quality — some direct-contact staff described as rude or uncaring
    • Inconsistent dining quality and perceived decline in food (repetitive menus, reduced quality or staffing)
    • Some assisted living rooms described as dark, outdated, or crowded
    • Lack of visible nursing presence cited by some reviewers
    • Inconsistent or restrictive visitation and entry policies, worsened during COVID for some families
    • Concerns about cost-cutting and profit-driven decisions impacting resident experience
    • Not a good fit for less-social residents or those with low vision due to activity-centric environment
    • Occasional maintenance or grounds issues (worn road, minor upkeep complaints)

    Summary review

    Overall sentiment about Chesterwood Senior Living and Memory Care is strongly mixed, with many reviewers praising the community’s social programming, cleanliness, therapy services, and welcoming public spaces, while other reviewers report serious concerns about clinical care, communication, and consistency. Frequently mentioned strengths include an active lifestyle program, a strong sense of community created by social dining and frequent activities, and an attractive main-street layout with amenities such as an ice cream parlor, theater, and movie screen. Several reviewers describe the facility as clean, bright, and home-like, and many praise housekeeping and maintenance responsiveness. The availability of on-site rehabilitation and physical therapy receives repeatedly glowing comments: families report personalized evaluations, targeted exercises that improved walking and balance, multiple small gyms accessible around the facility, and highly recommended rehab therapists and nursing staff in those areas.

    Staff quality is a notable split in the reviews. Numerous families and residents describe friendly, supportive, and attentive staff who learn residents’ names, celebrate birthdays, and go out of their way to make residents happy. Many reviewers explicitly say the community is safe, well-run, and that they would recommend it. However, other reviewers describe poor direct-contact staff behavior, delayed responses to resident needs (one report cites a three-hour delay), and administrative lapses. Multiple reviewers call out poor communication — social workers or staff not returning calls, difficult-to-reach personnel, and inconsistent or unclear visitation/entry policies, especially during the COVID-19 period.

    Clinical and safety concerns appear in several reviews and represent the most serious recurring criticisms. There are allegations of medication errors, incorrect medications being administered, and at least one account of a medication being prescribed without consultation that worsened a resident’s Parkinson’s symptoms; that incident reportedly horrified the resident’s doctor and led to the resident being removed from the community after two weeks. Other clinical concerns include reported patient falls and a seeming lack of visible nursing coverage in some areas. Administrative mistakes (such as incorrect entries on forms) and accusations of theft or lost personal items were also raised. These reports contrast sharply with other reviewers who felt clinical care — including nursing and rehab — was outstanding, which suggests inconsistency in clinical oversight and staff training across shifts or units.

    Dining and food quality elicit mixed reactions. Some reviewers praise outstanding food with variety, while others note declining food quality, repetitive menus (frequent chicken), inconsistent staffing in the dining room, and unfulfilled promises to improve cuisine. The social dining model is often called out positively — residents typically do not eat alone and dining is a key community builder — yet food satisfaction appears variable day-to-day and over time, with several reviewers attributing declines to cost-cutting or changes in management.

    Facility and unit-level impressions are also mixed. Public areas are broadly described as impressive, inviting, and well-maintained; many appreciate the light-filled common spaces and the unique layout. Conversely, some found assisted-living rooms dark, outdated or crowded. Several reviewers said the facility’s size and highly social environment are ideal for outgoing residents but not a good fit for those who are more private or have limited vision or mobility. Cottage residences and larger apartment layouts receive specific praise for space, storage, and independence, though a few reviewers mentioned limited closet space in some units.

    Management and operational themes: several reviewers perceive a decline in service quality after the community was sold or over the last year, suggesting recent management changes may have affected staffing, training, or resource allocation. There are multiple comments about inconsistent enforcement of entry policies and a lack of clear communication from administration during crises or health changes. Cost concerns are voiced — specifically that residents pay high fees while experiencing what some perceive as profit-driven cost-cutting that impacts food quality and staffing.

    In summary, Chesterwood presents as an attractive, activity-rich community with notable strengths in rehabilitation services, social engagement, and facility amenities. Many residents and families are very happy and would recommend it. At the same time, there is a nontrivial set of serious concerns — primarily around inconsistent staff behavior, communication breakdowns, medication and administrative errors, occasional loss of personal items, and perceived declines in food and service quality after ownership changes. Prospective residents and families should weigh the strong social and therapy offerings and inspect the specific unit they will occupy, ask detailed questions about nursing coverage, medication management protocols, staff turnover and training, recent ownership or management changes, and dining operations, and request references from current families to assess consistency of care over time.

    Location

    Map showing location of Chesterwood Senior Living and Memory Care

    About Chesterwood Senior Living and Memory Care

    Chesterwood Senior Living and Memory Care has a quiet, home-like setup where folks can pick from assisted living studios, one-bedroom units, or even two-bedroom cottages with attached garages and sun porches, and there's luxury apartments on Main Street or by Lake Chesterwood as well, where you get your own space but help is always nearby if you need it, and the whole place is laid out for easy wheelchair use, with accessible showers and tubs so nobody needs to worry about moving around. You'll find all kinds of activities, with things like Mother's Day brunch, Father's Day grill-outs with a car show, cooking demos with Chef Eddie, chair volleyball and tennis, bingo, daily movies, live entertainment, wine tastings, breakfast bingo, and the Cincinnati Reds historian popping by with mascots-plus group outings, arts and crafts, exercise programs, and worship services both onsite and off.

    Meals are handled for you, with chefs making sure every dish meets dietary needs-diabetes care, allergies, and all. Residents always eat together in a comforting dining room so nobody sits alone unless they want to, and there's an ice cream parlor, clubhouses, walking paths, gardens, and a Main Street area with little shops, salons, a gym, a movie theater, and even a gift shop to wander through without going far from your apartment. Folks have access to on-site homecare, regular therapy visits (like podiatrists, dentists, physical, occupational, and speech therapists), and there's a full-time team with nurses on staff, a doctor on call, and 24-hour awake caregivers so someone's always up if help's needed, whether for medication or just a warm hand.

    The place is set up for all levels of care-independent living for those who want community without much help, assisted living for those who need some daily support, skilled nursing for more medical needs, memory care in a secured building for those with Alzheimer's or dementia, and hospice or respite care when more support's needed for a while or recovery from an illness. The memory care unit, which is its own building, uses alert bracelets and secure entries to keep wandering residents safe, and the staff there have training to handle behavior problems, elopement risks, and cognitive changes, and they also coordinate closely with families and health teams to keep everyone informed.

    They take pride in being able to help with things like two-person transfers for non-ambulatory residents, pain management therapies like ultrasound and short-wave diathermy, and assistance with personal care tasks as needs change, so residents really can age in place without having to relocate when their health shifts. Extra touches include banking services, worship spaces, patios, courtyard gardens, a greenhouse, movie nights, daily exercise classes, hairstyling in the beauty salon, and plenty of spots for family to visit, with a friendly reception area and a welcome committee too. The community also has good scores with state and national nursing oversight, and staff try to foster a sense of belonging for residents and families, offering support, security, and plenty of ways to stay active and connected as time goes on.

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