The reviews for Best Care Health and Rehabilitation present a strongly mixed portrait: a facility that in many accounts offers excellent rehabilitative services, compassionate caregiving, and successful discharges, but in other accounts exhibits serious safety, cleanliness, communication, and management failures. The dominant positive thread centers on therapy and certain frontline staff. Multiple reviewers praise the therapy program, the skill and encouragement of physical and occupational therapists, and the facility’s rehab gym. Several families report that therapists and aides were instrumental in returning loved ones home and achieving functional goals. Many reviews also highlight individual nurses, CNAs, directors, and social workers who were attentive, communicative, and willing to "go above and beyond," creating a family-like atmosphere for some residents.
Contrasting sharply with those positive reports are numerous and severe negative accounts. Several reviewers describe acute safety events and medical failures — notably a resident dropped during transport to dialysis, allegations of delayed recognition of stroke symptoms over days, and at least one reported death attributed by family members to sepsis and perceived neglect. Broken call buttons, non-responsive staff, and having to call the nurses’ station for immediate assistance are recurring themes tied to these safety incidents. Theft of personal items and attempted fraudulent access to accounts were reported in one case, raising concerns about security and property protection. These incidents are not merely minor complaints; they are framed as life-threatening or legally significant by multiple reviewers.
Other recurring operational and quality-of-care problems include inconsistent medication administration (late or missed meds), poor hygiene and cleanliness (reports of soiled diapers and unclean rooms), failures to provide promised or necessary personal care (baths, gown changes), and lapses in therapy delivery for some residents. Family communication appears highly variable: some reviewers praise proactive outreach and clear updates, while others report being moved without notice, not being told room numbers, and restricted communication. The facility’s physical environment and accommodations also draw mixed comments: some find the building attractive and the meals acceptable or hot, while others cite crowded rooms, double beds in the Alzheimer’s wing, shared baths, the need for updates, and inconsistent dining accommodations (not providing soft-food options when required).
Management and staff culture issues are noted on both sides of the ledger. Several reviews applaud long-tenured staff, dedicated leadership, and a caring atmosphere; others call out a "mean" head nurse, staff politics, harassment (including social-media-related issues), and perceived administrative inaction when serious incidents occurred. Cost is also mentioned: some families feel prices are high relative to the facility condition and shortcomings. The accumulation of extreme negative reports (falls, alleged neglect leading to death, theft, and unclean conditions) alongside high praise for therapy and certain staff suggests significant variability in resident experiences that may be driven by inconsistent staffing, shift-to-shift differences, or uneven management oversight.
For prospective residents and families, the pattern in these reviews suggests key areas to probe further: confirm staffing levels and training for nights/weekends, ask specifically about safety protocols for transfers and dialysis transport, request evidence of working call systems and emergency response times, check security procedures for resident property, and verify dietitian accommodations for texture-modified diets. Also request recent inspection reports and ask to speak with current families, especially those whose loved ones received long-term care in memory-care/Alzheimer’s units. While Best Care demonstrates clear strengths in therapy and several compassionate caregivers, the severity and frequency of serious adverse reports warrant thorough due diligence before placement.
