Overall impression: The reviews for Concord Health & Rehab Center are mixed, with a predominance of comments praising staff, therapy, and the facility environment alongside a number of severe negative reports describing neglect and lapses in medical attention. Many families and residents describe Concord as clean, homey, and staffed by caring and competent employees — particularly therapists, aides, and several nurses — while a smaller but vocal group reports troubling incidents that raise safety and quality concerns. The net sentiment is therefore polarized: strong positives around rehabilitation, day-to-day caregiving, and administration visibility, counterbalanced by isolated but serious negative experiences around responsiveness and medical management.
Care quality and medical issues: Several reviewers explicitly praise the clinical and rehabilitative care — noting excellent PT and OT, effective therapy groups, and successful rehab support — and say that nurses and aides go above and beyond. Others, however, reported significant problems: delayed or inadequate medical testing (a specifically mentioned delay in UTI testing), disappointing interactions with physicians and social services, and at least one instance where a family felt compelled to request a hospital transfer for a resident on life support. These contrasting accounts indicate generally good rehabilitative services and routine nursing for many residents, but also occasional failures in medical responsiveness and coordination that have led to serious family concern.
Staffing, responsiveness, and caregiver behavior: A dominant theme among positives is that staff are friendly, attentive, and make residents feel like family; multiple reviewers singled out particular nurses, aides, and the therapy team as exemplary. Administration visibility and engagement during the day is another recurrent positive. Conversely, negative reports center on unresponsiveness (ignored call bells), rude or uncaring caregivers, and neglectful episodes (including a report of someone being left in feces for hours). Several reviews explicitly call out inconsistency — for example, only a few nurses 'doing their jobs right' — suggesting variability in staff performance or uneven supervision. This inconsistency appears to be the chief driver of polarized experiences: when the right staff are on duty the experience is favorable, but lapses have led to severe complaints.
Facility, environment, and activities: The facility itself receives consistently positive remarks: reviewers describe Concord as clean and homey, with a range of activities and outings that residents appreciate. Therapy groups and social activities are called out as 'very good and friendly,' and families who visited found the environment comforting for rehab stays. The availability of day-and-night visiting was noted positively by at least one reviewer, which can be important for family oversight and resident well-being.
Management, communication, and follow-up: Several families compliment the administrator for being professional and visible, and some reviewers felt staff and administration were responsive when needed. At the same time, at least one reviewer reported dissatisfaction with social services and expressed intent to file a grievance over delays and communication problems. The mixed feedback suggests that management is present and engaged at times, but there may be gaps in escalation, clinical oversight, or social services consistency that concern families when problems arise.
Patterns and takeaways: The reviews reveal two distinct patterns: (1) many positive, specific accounts emphasize caring, competent staff, strong therapy services, cleanliness, and effective administration; and (2) a smaller but serious set of negative accounts allege neglect, unresponsiveness, poor medical follow-up, and inconsistent staffing quality. Because of this polarization, prospective residents and families would be well advised to visit in person, observe staff-resident interactions and therapy sessions, ask about staffing consistency and response times to call bells, and inquire how the facility handles clinical escalations and grievances. The facility appears capable of providing excellent rehabilitative and day-to-day care under the right conditions, but the reported lapses are significant enough that oversight and clear communication are important when selecting Concord Health & Rehab Center.
