Overall sentiment across the reviews is mixed, with a substantial number of positive experiences tempered by several serious negative reports. Many reviewers praise Cedarcrest Care Center for compassionate, competent clinical staff, successful therapy outcomes, and an active life for residents. Those positive accounts frequently mention attentive caregivers, effective physical therapy and strength-recovery support, an engaged activity director, and a generally clean, safe facility. Families commonly note that transitions were easier than expected, that management or staff kept them informed, and that residents appear comfortable and enjoy the social and therapeutic activities offered.
Care quality appears to be inconsistent. Multiple reviewers describe excellent medical attention, compassionate CNAs and med-aids (one med-aid, Melissa, is named positively), good assistance with walking and recovery, and tangible patient improvement. Conversely, a number of reviews report serious lapses: residents allegedly left alone for days, being left in urine or feces for hours, and generalized neglect or poor hygiene. These are significant concerns and are not isolated to a single short phrase — they indicate instances where basic care standards were reportedly not met. The coexistence of strong positive care reports alongside these severe negative reports suggests variability either across shifts, specific staff members, or over time.
Staff behavior and professionalism show a clear pattern of unevenness. Several reviews emphasize polite, helpful, and professional staff who create an orderly, secure environment. At the same time, other reviews call out rude behavior, gossiping, childish conduct, and laziness. Specific complaints include a rude evening nurse, a rough interaction with an aunt described as dehumanizing, and an unprofessional outburst by a cook. Dining service is another area with mixed feedback: some reviewers praise the food, while others report dining delays and general service problems. This pattern indicates that some shifts or departments operate well while others may suffer from staffing, training, or morale issues.
Facility condition and amenities are generally seen positively but with exceptions. Many families describe Cedarcrest as clean, well-kept, and either odor-free or pleasantly smelling, and they appreciate safety features and the small-community environment. Amenity highlights include a beauty salon, nail services, dog-friendly policies, and a variety of group activities. However, some reviewers report unclean work areas, pest sightings (roaches and bed bugs), and describe the building as older with small rooms and limited closet space. These contradictory reports again point to variability—some units or rooms may be well-maintained while others are not.
Management, accountability, and oversight are recurring themes in the negative reviews. Complaints include lax management oversight, unaccountable CNAs, and staff unwillingness to perform job duties. Positive reviews mention good communication and families being kept informed, but the presence of serious neglect allegations suggests gaps in supervision and incident response. The reviews imply potential systemic issues (shift coverage, staffing levels, training, or leadership consistency) rather than uniformly poor or uniformly excellent performance.
In summary, Cedarcrest Care Center produces markedly mixed impressions. Pros include skilled and compassionate staff in many cases, effective therapy and activities that benefit residents, pleasant facility aspects and helpful family communication. The cons include troubling reports of neglect, inconsistent staff behavior, pest concerns, and operational problems like dining delays and small room size. Given the magnitude of some negative reports (neglect, hygiene failures, pests), prospective residents and families should weigh the positive recovery and activity reports against these risks. Recommended next steps for someone considering Cedarcrest: request recent inspection and incident reports, ask about staffing levels and turnover (especially evening/night shifts), tour multiple rooms/units to check cleanliness and pest control, and speak with families of current residents about consistency of care across shifts.
