Overall sentiment across the collected reviews is strongly mixed but leans positive: a substantial majority of reviewers praise the staff, care quality, community feel, and range of activities at Brookdale Claremore. Repeatedly, families and residents highlight caring, attentive, and well-trained caregivers and nurses who provide personalized attention, comforting interactions, and good coordination with physicians. Many reviews describe a compassionate, family-like atmosphere, strong communication from administration and nursing (including email and Facebook updates), monthly family nights, and a broad activity calendar tailored to both assisted living and memory care residents. Maintenance and communal areas — courtyard, sunroom, dining room and common spaces — are frequently described as attractive and well-kept, contributing to an overall home-like environment.
Care quality is a prominent positive theme. Numerous accounts emphasize quick medical attention, proactive medication adjustments, and medication coordination with doctors. The memory care unit receives favorable mentions for safety, specialized programming, and continuity of care through end-of-life; reviewers reported that residents remained in place rather than being 'shipped out' prematurely. Families often report peace of mind, frequent staff check-ins, hourly falls checks, and good responsiveness from directors or head nurses. Food is commonly described as enjoyable and well-balanced, with some mentions of daily-changing menus and accommodating dietary needs.
Activities and community life receive consistent praise. Reviewers list a wide variety of social and therapeutic options — bingo, singing, exercise classes, arts and crafts, painting, bowling, gardening, and resident outings — that foster socialization and engagement. Reviewers also emphasize family involvement opportunities, occasional special events, and the overall sense that residents can make friends and maintain a high quality of life.
However, a set of serious and recurring negative concerns also appears across multiple reviews and must be weighed carefully. The most frequent operational concern is understaffing: reviewers report staff shortages or not always being fully staffed, which some say impacts care delivery. More severe allegations include medication errors, billing disputes, and at least one reported instance of administrative refusal to provide discharge paperwork or to arrange medical transport. Several reviews allege punitive or retaliatory behavior by administrators toward residents, and there are claims of deceitful behavior by staff in some accounts. These allegations are not universal but they are serious and recur in more than one summary.
Infection control and facility cleanliness produce sharply divided impressions. Many reviewers describe the facility as very clean, odor-free and well-maintained; others report disturbing conditions — roach-infested filth, revolting toilets, unmaintained HVAC filters, and residues of poor housekeeping. Relatedly, multiple reviewers reported outbreaks of Norovirus and COVID, and at least one account criticized the facility's confinement practices during outbreaks. Some reviewers note improvements in masking and COVID plans, suggesting evolving infection-control responses, while others remain concerned about contagious disease risk.
Amenities and physical space generate mixed feedback. Positive comments highlight roomy, attractive apartments with walk-in showers, kitchenettes, beautiful courtyards and secure entry systems. Conversely, several reviewers complain of small or outdated rooms, limited apartment size options, poor lighting in certain areas, long halls, and occasional HVAC or temperature-control issues in dining areas (reported as too chilly). Housekeeping consistency is another concern cited by some families — no bed making, lost laundry, and sporadic lapses in room cleanliness.
Management and administrative responsiveness appear bifurcated in the reviews: many families praise hands-on administrators, transparent communication, and prompt responses to issues; a smaller but vocal subset reports mismanagement, billing disputes, delayed refunds, and refusal to comply with certain family requests or state rules. This divergence points to inconsistent experiences that may be influenced by timing, staff turnover, or different units within the community.
Cost and value: a number of reviewers note Brookdale Claremore is relatively expensive, though many also say the cost is justified by the staff quality, safety, and services received. Several negative reviewers, particularly those reporting medication errors, infestations, or administrative disputes, judged the value as poor relative to price.
Patterns and implications: the dominant pattern is one of strong staff-driven positives — compassion, communication, activities, and well-executed memory care — offset by operational vulnerabilities: staffing shortages, occasional serious administrative or compliance failures, and pockets of cleanliness and infection-control problems. The polarized nature of the feedback suggests consistent strengths in day-to-day caregiving and community life, with intermittent but potentially significant lapses in management, housekeeping, or regulatory compliance as perceived by some families.
Given the mix of overwhelmingly positive family testimonials alongside a number of severe negative allegations, prospective residents and families should weigh both types of reports. Practical next steps for someone considering Brookdale Claremore would be to schedule a detailed tour, meet the administrator and nursing leadership, ask for the most recent state inspection and infection-control records, inquire about staffing levels (including CNA-to-resident ratios and turnover), request written policies on medication errors and transport/transfer practices, clarify billing and refund procedures, and observe cleanliness in multiple areas and at different times of day. The overall impression is that Brookdale Claremore can provide high-quality, compassionate care and a lively community for many residents — but there are nontrivial reports of serious issues that warrant verification and careful, up-front discussion with facility leadership.
